I Heart Mac and Cheese

2 ratings
$$ • Restaurant
Reported NOT to have a gluten-free menu, but gluten-free options are available
Reported GF menu options: Mac & Cheese, Pasta
Safety Rating
2 ratings

As rated by the community

931 N State Rd 434
Altamonte Springs, FL 32714

Most Recent Reviews


Overall Rating

Review


Employees are not educated on matters at all. I was only offered dairy free items, she kept giving me vegan cheese as my options. The person was very unsure, went to ask what meats I could have and couldn’t remember them. She kept assuring me the breaded chicken was gluten free. When it came time to top my bowl with cheese again she insisted ONLY vegan cheese was gluten free. I was so uncomfortable I cancelled our order and left. Can’t say we tried the food but the experience was enough I needed to share with others to beware.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Safety Feature Ratings
  • Staff will clean kitchen space or change gloves if asked
  • Food comes out flagged or marked gluten-free

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Other


Other Characteristics
  • Good for dairy-free
  • Good for dinner
  • Good for kids
  • Good for lunch
  • Good vegan options
Updated 1 year ago read full review

Celiac

Overall Rating

Review


They have gluten free pasta and gluten free bread for grilled cheese. I got the pasta, it is a penne pasta. It is pre-cooked separately in the back and in a separate container away from the other pasta. The workers change their gloves when handling gluten free items. I got the normal cheese with some ground beef and onion. They did put breadcrumbs on it but luckily I noticed and the manager made me a new one. I didn’t get sick. The food was okay but nothing special. VERY expensive for just some pasta and a tablespoon of meat. I don’t think I’ll be back. The price for what you get is ridiculous and it wasn’t anything special. But I didn’t get sick and I’m glad I checked it out.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Dedicated gluten-free space in the kitchen
  • Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Other


Other Characteristics
  • Good for dairy-free
  • Good for takeout
Updated 1 year ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Mac & Cheese
  • Pasta

Categories

  • Dairy-Free Friendly
  • Dinner
  • Kid Friendly
  • Lunch
  • Restaurant
  • Takeout
  • Vegan Friendly

Photos


Gluten-Free at I Heart Mac and Cheese
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Reviews of this Chain

Symptomatic Celiac

Overall Rating

Review


If you are sensitive at all to cross contamination, I would personally not recommend this to you. It’s a buffet style set up and when we asked they could not tell us which toppings were GF.

It looks delicious and if you aren’t GF it’s probably a great spot though.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much/None

Celiac

Overall Rating

Review


Owners are soooo nice! They cooked the Mac and cheese in a separate area, and told us they took precautions for gluten free. They were a really friendly family and the food, both gluten and gluten free, was great!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Wheat Allergy

Overall Rating

Review


I got glutened here! i asked them to change their gloves and they were happy to do so but while i wasn’t looking i believe they mixed my bowl with the same spatula used on other ones and i’m not sure if they have a separate one available or not. if you are more on top of it than me you’ll probably be fine and it was good food but not at all worth the amount of pain i am currently in. i wouldn’t go again because the chance of this happening again is very present.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Symptomatic Celiac

Overall Rating

Review


So in theory this place is great as they have separately portioned gluten free pasta. Unfortunately when I went in the two workers who were there must not have understood what celiac disease/gluten “allergy” was because one of them stirred my Mac n cheese with a spatula and then set it down on a cutting board covered in bread crumbs and then stirred it again… and then asked me if I wanted bread crumbs on top💀.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

Celiac

Overall Rating

Review


I ordered the gluten free pasta. They also have gluten free bread to make grilled cheeses.The staff was knowledgeable about what sauces were gluten free. I told them I was worried about cross contamination because the broccoli was right beside the regular pasta. She got broccoli from the back that was nowhere near the pasta. She also changed her gloves before and after she made my food. I have Celiac Disease and have never been sick eating at this restaurant.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free
  • Good for dinner
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Good selection of healthy options
  • Good vegan options
  • Good vegetarian options
  • Good with other allergies

More Info

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