Ice Cream Cafe

11 recent ratings
$$ • Ice Cream Shop
Reported NOT to have a gluten-free menu, but gluten-free options are available
Reported GF menu options: Dessert, Ice Cream, Ice Cream Cones
Safety Rating
11 ratings

As rated by the community

5 S Orleans Rd
Orleans, MA 02653
Collections
In 3 Public Collections

Most Recent Reviews


Celiac

Overall Rating

Review


Amazing ice cream and other treats - and they have both GF sugar cones AND GF wafer cone.

They can make custom to order GF ice cream cakes as well.

Employees always willing to use a new ice cream scooper when asked.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 7 months ago read full review

Celiac

Overall Rating

Review


I got the soft serve twist in a gluten free wafer cone. My server was very friendly, changed their gloves, and seemed to recognize what celiac meant. The GF cones are stored very separate from everything else, in a sealed container on a high shelf.

Update! Ive been twice since my initial review, both times I had wonderful experiences. I got butter pecan, then maple walnut. They changed their gloves and scooped from fresh tubs and were overall just awesome. Behind the counter they keep a laminated list of what flavors have what allergens.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free
  • Offers outdoor seating
Updated 7 months ago read full review

Asymptomatic Celiac

Overall Rating

Review


The staff was very knowledgeable about gluten and offered to get my son’s unusual flavor choice (cotton candy) from a fresh container in the back without me even having to ask. The gf sugar cone was an added bonus! The ice cream quality was great and the portions generous. We were all thrilled and it felt safe.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for kids
  • Offers outdoor seating
Updated 8 months ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Dessert
  • Ice Cream
  • Ice Cream Cones

Categories

  • Allergy Friendly
  • Dairy-Free Friendly
  • Healthy
  • Kid Friendly
  • Online Ordering
  • Outdoor Seating
  • Takeout

Photos


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More Reviews


Celiac

Overall Rating

Review


Great safety- washed hands, changed gloves, opened new ice cream. Felt so safe!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 8 months ago read full review

Gluten Intolerant

Overall Rating

Review


Cant say enough about how great this experience was. They offer wafer and sugar gluten free cones (and tons of dairy free options which is a plus if you’re dairy sensitive). They also offer dairy free and normal soft serve which is helpful for those who wish to have that option to further eliminate cross contamination risk. When I told the staff about my gluten allergy they immediately let me know they would make my order separate from others in the group, and would change their gloves, grab a clean scoop, and even open a box of the flavor fresh. Staff was very confident in their cross contamination practices and were trained so well by management. I have never felt safer getting ice cream. If you or someone in your group is gluten free (or even if not), this place is a must visit!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 9 months ago read full review

Symptomatic Celiac

Overall Rating

Review


I’m so happy I stopped in! I had a great experience. They have a list of flavors that are gluten free (I got a mix of coffee heath bar and snicker ice cream) and they were more than happy to scoop from an unopened container with a clean scoop/gloves. They even had gf cones which is always such a treat. The ice cream was delicious and I will definitely be going back!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Offers outdoor seating
Updated 10 months ago read full review

Overall Rating

Review


Great experience every time! Very accommodating for allergies. They change their gloves and take from a new tub so no cross contamination

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 11 months ago read full review

Asymptomatic Celiac

Overall Rating

Review


This was really gf friendly!!! They were really careful and used gloves and a new batch of ice cream! They have a lot of flavors that are gf including snickers!! The only thing is that the gf cones they have smelled a little old, and tasted ok. But at least they had gf cones!!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Updated 1 year ago read full review

Overall Rating

Review


I love it here! They are all very well trained. When ordering and stating you have celiac, they immediately change their gloves, grab a clean spoon, and an unopened tub of ice cream so theirs no risk of cross contamination at all. Their flavors are so good!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 1 year ago read full review

Symptomatic Celiac

Overall Rating

Review


They got a fresh scooper and a new tub of ice cream for me. I didn’t get sick.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 1 year ago read full review

Wheat Allergy

Overall Rating

Review


We come here every year when on vacation. They are very careful about preventing cross-contamination. Always let your server know your allergies, and they will do their best to accommodate you. This is a popular ice cream store. During Covid19 times, its best to call and order ahead, then just go to the window on the side of the building and pick it up. No waiting in a crowded line.

They provide gluten free and dairy free options, and there is a lot to choose from. Servers are knowledgeable and management is on hand if there is a question. Their dairy and gluten free vanilla ice cream is great topped with strawberries!

Great-tasting Ice Cream! Best in Orleans.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Dedicated gluten-free space in the kitchen

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free
  • Good for takeout
  • Good selection of healthy options
  • Good with other allergies
  • Offers online ordering
Updated 2 years ago read full review

Overall Rating

Review


They have gf wafer and sugar cones (and many vegan options including sundae toppings and whipped cream.) They use a different scoop and they offered to open a brand new container of ice cream for me to avoid cross contamination

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free
  • Good for takeout
  • Good vegan options
  • Offers outdoor seating
Updated 2 years ago read full review

Overall Rating

Review


I felt really safe eating there. From the beginning they showed me a list of the ice cream flavors that do have gluten. Everything else is gluten free!!!! Tons of flavors to choose from. They changed their gloves and I had pistachio, and peach (delicious) in a GF cone. They also have a lot of vegan flavors.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Updated 2 years ago read full review

Overall Rating

Review


Got ice cream here several times throughout my vacation and it was awesome. Very knowledgeable about cross-contamination, for gluten specifically but also for dairy allergies, and you can tell their staff is well trained in knowing what to do. They change their gloves, use separate scoopers, and make sure everything is kept separate. They were so careful and so nice each time! As a super sensitive celiac with dairy intolerance, it was amazing to have so much ice cream on vacation. Highly recommend the vegan soft serve and vegan salted caramel!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free
  • Good vegan options
  • Good with other allergies
  • Offers outdoor seating
Updated 2 years ago read full review

Celiac

Overall Rating

Review


First gluten free twist cone I've had in years. They used separate chocolate sprinkles, new gloves, cones stored separate. Very safe, very knowledgeable

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 2 years ago read full review

Celiac

Overall Rating

Review


Great customer service! I got ice cream in a gf cone. They know all of the right steps to avoid cross-contamination and they wrote down that I had Celiac when I said it. Super good ice cream too! I recommend black raspberry or salty caramel.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Dedicated gluten-free space in the kitchen
  • Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
  • Staff is knowledgeable and can answer questions
  • Food comes out flagged or marked gluten-free

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free
  • Good for lunch
  • Good for takeout
Updated 2 years ago read full review

Overall Rating

Review


Most flavors that seem like they should be GF are. Cashier marks any allergies in red on your ticket. The server noted GF when she handed my boyfriend (celiac) our order. They also had GF cones (we prefer a cup so didn’t try). I noticed they also had dairy free flavors.

Aside from feeling comfortable regarding gluten, the ice cream was AMAZING. The best I’ve had in years. My boyfriend agreed — he tends to prefer just not having something than having a less-good gluten free version so he was very happy!!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free
  • Good for kids
  • Good for takeout
  • Good with other allergies
  • Offers online ordering
Updated 3 years ago read full review

Celiac

Overall Rating

Review


Many GF options. Also many diary free options too.

Celiac friendly?

Yes

Updated 4 years ago read full review

Overall Rating

Review


Dairy free and gluten free soft serve and rotating hard serve flavors. Dairy free hot fudge and whipped cream. ice cream isn’t labeled gluten free but the staff has told me that all vegan flavors are gluten free. Gluten free cones. So good!

Updated 4 years ago read full review

Celiac

Overall Rating

Review


Great ice cream and took a clean scoop.

Updated 4 years ago read full review

Gluten Intolerant

Overall Rating

Review


Great service, good clear list of allergens (gluten, tree nut, peanut, soy, egg). Separate scoops, from the allergen-safer tub underneath. Thank you!

Updated 4 years ago read full review

Overall Rating

Updated 5 years ago read full review

Celiac

Overall Rating

Review


Washed hands and scooped from a clean tub! They have a wide variety of GF flavors too. Very impressed!

Celiac friendly?

Yes

Updated 5 years ago read full review

Overall Rating

Review


We’ve always loved ice cream cafe so I was so upset when I discovered I have a dairy allergy! I was so happy to find that they not only had dairy free ice cream but they offered soft serve too! A treat I didn’t think I’d get to eat again. Gf cones were a huge plus as well!

Updated 5 years ago read full review

Celiac

Overall Rating

Review


Great for my daughter with celiac and dairy free son! A big variety, loved it!

Celiac friendly?

Yes

Updated 5 years ago read full review

Celiac

Overall Rating

Review


gf cones...server scooped from a fresh tub with a clean scooper...my daughter was SO excited to have an ice cream cone. She's never had one before

Celiac friendly?

Yes

Updated 6 years ago read full review

Celiac

Overall Rating

Review


Dairy free soft serve and gluten free cones for the win! They knew to change gloves once we mentioned gluten free.

Celiac friendly?

Yes

Updated 6 years ago read full review

Celiac

Overall Rating

Review


Great ice cream spot. Very careful and have gf cones

Updated 6 years ago read full review

Celiac

Overall Rating

Review


Sadly traveled here because of the reviews, but on arrival I was told by server that the only truly safe item was the soft serve. There is a chance of cross contamination with their homemade ice cream and even the toppings were not recommended as safe for someone with Celiac.

Celiac friendly?

No

Updated 6 years ago read full review

Celiac

Overall Rating

Review


Great place to go grab ice cream. They had so many GF ice cream flavors and even GF ice cream cones. When I told them my daughter was Celiac they immediately washed their hands and got a fresh scooper to serve us ice cream.

Celiac friendly?

Yes

Updated 6 years ago read full review

Celiac

Overall Rating

Review


My favorite ice cream spot in Orleans! They're excellent, and will go to great lengths to make sure you're happy!

Updated 6 years ago read full review

Celiac

Overall Rating

Review


Excellent for Celiac. GF cones, sever washed her hands, opened a new tub of each flavour for us, and was careful, kind and pleasant!

Way to go Ice Cream Café!!

Celiac friendly?

Yes

Updated 6 years ago read full review

Overall Rating

Review


We got to have a chocolate and vanilla soft serve twist on a gf cone! LOVED it! Really happy with the young woman that served us, she understood the allergy, washed her hands and confidently answered all of my questions about cross contamination. Definitely worth visiting!

Celiac friendly?

Yes

Updated 6 years ago read full review

Overall Rating

Review


AMAZING!!! So thankful to have found a place where we can get gluten free and dairy free options that are actually delicious!! I had a chocolate sundae with raspberry topping and whipped cream, all dairy and gluten free! My boys had dairy free soft serve on a gluten free cone. This place gets it! Our new favorite spot for dessert!!

Updated 6 years ago read full review

Overall Rating

Review


GF cones and GFVegan ice cream and soft serve. Excellent.

Celiac friendly?

Yes

Updated 6 years ago read full review

Celiac

Overall Rating

Review


We absolutely love this spot! While it is closed in the off season, it is a must visit in the summer. Staff is super nice and know exactly what to do about celiac. They wash their hands, the scoop and open a new container. They even have GF cones.

Celiac friendly?

Yes

Updated 7 years ago read full review

Celiac

Overall Rating

Review


Great experience there this past summer. Staff is trained and owner was very involved in the entire process.

Celiac friendly?

Yes

Updated 7 years ago read full review

Overall Rating

Review


Awesome place. Gluten free dairy free with gf and dairy free topping. The gf dairy free fudge was terrific.

Updated 7 years ago read full review

Celiac

Overall Rating

Review


Gluten free sugar cones! And staff was very knowledgable.

Updated 7 years ago read full review

Celiac

Overall Rating

Review


Excellent and careful. They knew how to take care of my son's order and had one person follow through with it. Very good ice cream!

Celiac friendly?

Yes

Updated 7 years ago read full review

Overall Rating

Review


Best place on the Cape! Super service and understanding of allergies.

Celiac friendly?

Yes

Updated 7 years ago read full review

Symptomatic Celiac

Overall Rating

Review


Loved the friendly staff members!! Used a new scoop, vetted me on what choices of ice cream were gf; excellent gf sugar comes!! Thoroughly enjoyed ( the coffee was great too!)

Celiac friendly?

Yes

Updated 8 years ago read full review

Symptomatic Celiac

Overall Rating

Review


Yummy gluten-free ice cream cones! They Even offered to open a new container of ice cream and used a clean scoop before I asked-delicious ice cream. had no symptoms.

Updated 8 years ago read full review

Overall Rating

Review


Awesome selection of GF and dairy-free options and delicious!

Updated 8 years ago read full review

Overall Rating

Celiac friendly?

Yes

Updated 9 years ago read full review

Overall Rating

Review


It made my day to be able to eat dairy free soft serve in a gluten free cone. I had been excited to try their cones for weeks and they did not disappoint. having a choice of dairy free ice cream flavors was a huge plus

Updated 9 years ago read full review

Celiac

Overall Rating

Review


Delicious dairy and gluten free options! Gf sugar cones were delicious!!

Updated 9 years ago read full review

Overall Rating

Review


Gf cones in 2 different types. Careful about cross contamination. Offer both gf and regular ice cream flavors. Highly recommended !

Updated 10 years ago read full review

Celiac

Overall Rating

Review


My son was SO excited to have a gluten free cone AND dairy free ice cream! They had two types of gf cones and 5 df options.

Updated 10 years ago read full review

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