Review of In-N-Out Burger

I called the customer service number and spoke with a representative who was very helpful. I asked if the fries are gluten-free and was told that only potatoes are placed in the fryer. He added that they use sunflower oil and put me on hold to check if sunflower oil contains gluten. He said it doesn’t. Very sweet! I then asked if the meat is prepared on a dedicated gluten-free grill and was told that nothing else but the meat is prepared on the grill. The bread is toasted on a separate toaster, not on the grill. The representative suggested I let the restaurant staff know I need gluten-free and they will take precautions, such as change their gloves before handling my order. When I placed my order at the Santa Maria location, the woman at the register informed her manager, entered the restriction in the register with my order, and verbally announced gluten-free to the cooks. Then someone brought the food to the table, identified which fries were specially handled, and stated that he changed gloves when serving these fries. I was accompanied by a child with a milk allergy and my boyfriend who is a vegetarian. We had several needs and the restaurant was very accommodating. I will definitely go there again!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Staff will clean kitchen space or change gloves if asked
• Food comes out flagged or marked gluten-free

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free
• Good for dinner
• Good for kids
• Good for lunch
• Good for takeout
• Good with other allergies
• Offers outdoor seating