In-N-Out Burger

I called the customer service number and spoke with a representative who was very helpful. I asked if the fries are gluten-free and was told that only potatoes are placed in the fryer. He added that they use sunflower oil and put me on hold to check if sunflower oil contains gluten. He said it doesn’t. Very sweet! I then asked if the meat is prepared on a dedicated gluten-free grill and was told that nothing else but the meat is prepared on the grill. The bread is toasted on a separate toaster, not on the grill. The representative suggested I let the restaurant staff know I need gluten-free and they will take precautions, such as change their gloves before handling my order. When I placed my order at the Santa Maria location, the woman at the register informed her manager, entered the restriction in the register with my order, and verbally announced gluten-free to the cooks. Then someone brought the food to the table, identified which fries were specially handled, and stated that he changed gloves when serving these fries. I was accompanied by a child with a milk allergy and my boyfriend who is a vegetarian. We had several needs and the restaurant was very accommodating. I will definitely go there again!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Staff will clean kitchen space or change gloves if asked
• Food comes out flagged or marked gluten-free

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free
• Good for dinner
• Good for kids
• Good for lunch
• Good for takeout
• Good with other allergies
• Offers outdoor seating

My celiac son loves In n Out. We have eaten at numerous In and Out establishments during our travels and have always had very receptive and knowledgable employees when we say our order has a wheat allergy/celiac. However, we stopped at the Sta Maria In n Out today and I told the cashier we needed to have the wheat allergy protocol followed. When I got my receipt I noticed the wheat allergy was NOT noted. When my order arrived, I asked to clarify that it was made on a seperate grill. At that time thw cashier apologized and the manager told me he cooked them himself but that there were also buns on the grill. He said it was not possible to grill them on a designated grill. I was disappointed that this wasnt disclosed to me prior to putting my order through, as I ended up with meat patties my child couldn't eat.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Safety Feature Ratings

• Dedicated gluten-free fryer
• Staff will clean kitchen space or change gloves if asked

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for kids
• Good for lunch
• Good for takeout
• Offers outdoor seating

Great for Celiac! Let them know it’s a “gluten allergy” when ordering. My sons fav is Double Double “Protein Style” with an Animal Fry. Eaten there MANY times & he’s NEVER gotten sick. Yum Yum!😋

Celiac friendly?

Yes

I eat at this location frequently and the staff is always knowledgeable and accommodating. Order an "allergen burger" to have protein-style burger prepared with clean grill, utensils, and gloves. Fries are amazing!

No GF bun but lettice wrapped is just fine. So happy to eat fries.

Celiac friendly?

Yes

just ask them to hit the allergy button and all food will be prepared and bagged separately

Celiac friendly?

Yes

Celiac friendly?

Yes

Lettuce wrap burgers are incredibly delicious!

5/24 It’s still busy, it’s still clean, and it’s still safe. This place is always busy, but it’s clean and it’s safe.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Dedicated gluten-free fryer

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Tell them you are gluten free and they will note it in the order. Get burgers “protein style” for a lettuce wrap instead of buns. Fries are 100% safe! Never had any issues here, just don’t forget to tell them you have a gluten allergy so they take the necessary precautions for CC

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked
• Dedicated gluten-free fryer

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dinner
• Good for lunch
• Good for takeout

I had heard it would be safe and I was not disappointed. Dedicated fryer for fries. Burger served protein style (lettuce wrapped) and on separate tray from rest of non GF order. Employee verified gluten allergy on fries and burger order. Symptom free and first fries in 4 months!

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings

• Dedicated gluten-free fryer
• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked
• Food comes out flagged or marked gluten-free

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other Characteristics

• Good for dinner
• Good for lunch
• Good for takeout
• Offers outdoor seating

HUGE shout out to the staff at this establishment today. This was my first dine out experience at fast food since being diagnosed with lupus and celiacs. The young lady at the register quadruple checked my order and also verified with the manager and working staff about it coming through. Then once my order came up the manager stood at the counter until it was picked up telling everyone to keep my order seperate from my son and husbands (non gluten free) order. I felt so incredibly safe and can’t say enough how much that meant to me today. Thank you

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Dedicated gluten-free fryer

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free

The protein style at in-n-out is my to go. The fries are amazing with no risk of cross contamination.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings

• Dedicated gluten-free fryer

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent