They used a paper under the gluten free bread but were using the same toppings as they would for non gluten free (gloves touching things, same spreading knives in mayo, ect). Stores near us have a completely separate station for gluten free so this was a let down.
— Very
— Gluten-free items are marked on the main menu
— Some
— Average
I’ve good experience at this Jersey Mike’s location in the past, but tonight they refused to wipe down the slicer for my gluten free sandwich so I left. There were 2 people ahead of me in line. While I was waiting, 2 more people got in line behind me. The employee told me that I would have to wait while he helped everyone else in line behind me (and more people were coming in the door). I said no thank you and left.
— Somewhat
— Gluten-free items are marked on the main menu
— Most/All
— Good
$2.50 extra for gluten-free bread. Sandwiches are good. They were pretty good with precautions. Still, if I were super sensitive, I’d be worried about the amount of wheat flour crumbs floating around.
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Good
Service took a while. I ordered ahead of time even. I waited around 15 minutes once I arrived and was told it would take longer because of my allergy. Overall bread was hard and fell apart while eating it.
— Not very
— No gluten-free information on the menu
— Not Much/None
— Below Average
I stopped by on a Sunday afternoon to get a gf sub. They asked allergy or preference, wiped down the counter, put down paper, used a clean knife, changed gloves, and were cool about grabbing toppings from the back. They even moved the sandwich to fresh paper at the end of the line instead of wrapping in the paper that had sat on crumbs. Altogether I was impressed! At most locations I have to correct things as I go down the line, but the two staff who interacted with me here seemed very well trained on gf protocols.
— Somewhat
— Some
— Good
They ask if you have an allergy or preference when it comes to the gluten free bread. After stating I have an allergy they cleaned the slicer, the counter, and all of the staff switched gloves. A new employee had accidentally used the mayo knife so they gave me new bread and then they use the squeeze bottle of mayo to prevent cross contamination. Everyone was very friendly, understanding, and aware of how to handle my allergy.
— Very
— Gluten-free items are marked on the main menu
— Some
— Average
Amazing processes and protocols for safe handling of gluten free sandwiches to avoid cross contact. They explained their protocol to me without me prompting or asking any leading questions, showing me that know how to prevent cross contact.
— Very
— Most/All
— Excellent