Great experience here! They asked if it was an allergy or preference and knew to clean things down. Did not get sick!
— Somewhat
— Gluten-free items are marked on the main menu
— Most/All
— Good
I was so sad about my experience there because I’ve always heard good things about Jersey Mike’s with Celiac. It may have just been the workers in particular or I just had a bad draw, but I definitely experienced some bad cross contamination when eating here just a couple days ago. I am extremely sick and have definitely been glutened. I already had a bad feeling going into it because the worker who I told I had a gluten allergy was very quiet and rude about it to begin with. Definitely disheartening, and I know they have the potential and the right items to be completely a completely gluten-free dining experience, I just unfortunately did not get that. I wasn’t able to see them make the sandwich either, which also made me very nervous. I would not recommend this for someone with Celiac Disease, but it might be okay for someone that just avoids gluten (intolerant) but can handle some cross contamination.
— Not at all
— Gluten-free items are marked on the main menu
— Most/All
— Good
Yes
Literally cleaned everything, including the slicer and underneath as well, everyone wore gloves, new equipment...they cleaned better than I do at home! Oh, friendly, good sandwich (#13 on Udi's). Highly recommend!
If you are craving a big sub they have gluten free bread.
The staff is well trained. The employee that constructed my sub cleaned the area, changed his glove, used a separate knife, and a separate mayonnaise jar. I am very impressed. This is my go to place in Lexington.
$2.50 extra for gluten-free bread. Sandwiches are good. They were pretty good with precautions. Still, if I were super sensitive, I’d be worried about the amount of wheat flour crumbs floating around.
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Good
Service took a while. I ordered ahead of time even. I waited around 15 minutes once I arrived and was told it would take longer because of my allergy. Overall bread was hard and fell apart while eating it.
— Not very
— No gluten-free information on the menu
— Not Much/None
— Below Average
I stopped by on a Sunday afternoon to get a gf sub. They asked allergy or preference, wiped down the counter, put down paper, used a clean knife, changed gloves, and were cool about grabbing toppings from the back. They even moved the sandwich to fresh paper at the end of the line instead of wrapping in the paper that had sat on crumbs. Altogether I was impressed! At most locations I have to correct things as I go down the line, but the two staff who interacted with me here seemed very well trained on gf protocols.
— Somewhat
— Some
— Good
They ask if you have an allergy or preference when it comes to the gluten free bread. After stating I have an allergy they cleaned the slicer, the counter, and all of the staff switched gloves. A new employee had accidentally used the mayo knife so they gave me new bread and then they use the squeeze bottle of mayo to prevent cross contamination. Everyone was very friendly, understanding, and aware of how to handle my allergy.
— Very
— Gluten-free items are marked on the main menu
— Some
— Average
Amazing processes and protocols for safe handling of gluten free sandwiches to avoid cross contact. They explained their protocol to me without me prompting or asking any leading questions, showing me that know how to prevent cross contact.
— Very
— Most/All
— Excellent