I make a point of not going to places like this often but when traveling, food can get tricky. I also don’t try to order GF during a lunch rush. That being said, they were so very patient with my order. Everything was kept separate, the meat and cheese was cut on a separate slicer, Mayo from a squeeze bottle instead of the knife that spreads over everything gluten. They changed gloves and only one person handled my sandwich from start to finish. Sure, as a celiac there’s still a risk of cross but it’s been minimized as much as possible and I appreciate their efforts.
— Somewhat
— Most/All
— Good
The staff was really kind and changed gloves and used a designated tray and knife for the gluten free bread. Seemed to be knowledgeable about cross contamination. I didn’t add any lettuce, just stuck with roast beef and provolone. Would have given five stars but the bread was a bit dry (as is common with gluten free bread). Had a slight reaction later to it but I am very sensitive to gluten.
— Somewhat
— Gluten-free items are marked on the main menu
— Most/All
— Good
The staff seemed knowledgeable. Brought GF bread from the back and made it on a separate plate. Used the same meats though so many be some contamination there. Changed gloves.
— Somewhat
— No gluten-free information on the menu
— Some
— Good
Careful staff, large portions. They cleaned all equipment and prepared the sandwich away from the regular prep area. Very good gluten free bread.
$2.50 extra for gluten-free bread. Sandwiches are good. They were pretty good with precautions. Still, if I were super sensitive, I’d be worried about the amount of wheat flour crumbs floating around.
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Good
Service took a while. I ordered ahead of time even. I waited around 15 minutes once I arrived and was told it would take longer because of my allergy. Overall bread was hard and fell apart while eating it.
— Not very
— No gluten-free information on the menu
— Not Much/None
— Below Average
I stopped by on a Sunday afternoon to get a gf sub. They asked allergy or preference, wiped down the counter, put down paper, used a clean knife, changed gloves, and were cool about grabbing toppings from the back. They even moved the sandwich to fresh paper at the end of the line instead of wrapping in the paper that had sat on crumbs. Altogether I was impressed! At most locations I have to correct things as I go down the line, but the two staff who interacted with me here seemed very well trained on gf protocols.
— Somewhat
— Some
— Good
They ask if you have an allergy or preference when it comes to the gluten free bread. After stating I have an allergy they cleaned the slicer, the counter, and all of the staff switched gloves. A new employee had accidentally used the mayo knife so they gave me new bread and then they use the squeeze bottle of mayo to prevent cross contamination. Everyone was very friendly, understanding, and aware of how to handle my allergy.
— Very
— Gluten-free items are marked on the main menu
— Some
— Average
Amazing processes and protocols for safe handling of gluten free sandwiches to avoid cross contact. They explained their protocol to me without me prompting or asking any leading questions, showing me that know how to prevent cross contact.
— Very
— Most/All
— Excellent