I would not recommend this restaurant to anyone with Celiac Disease. I have had 2 bad experiences with this location, and this one was by far the worst. I have Celiac Disease and usually explain my needs. When I said I had a gluten allergy the worker grumbled and seemed visibly mad that he was going to have to clean the station. When I asked him to change towels to avoid contaminating the meat slicer with the rag he used on the counter with crumbs he proceeded to bluntly tell me that he knew what he was doing, and then contaminated it. I then asked if they could get my tomato and lettuce from the back to avoid contamination (other locations have politely done so) he looked at me with a rude tone and pointed to the sign and said that all he could do was wipe it off and that’s all he has to do, anything else would not be acceptable. I then had to tell them that unfortunately I would not be able to eat the food.
— Not at all
— Separate gluten-free menu
— Not Much/None
— Poor
When ordering gluten free they clean the entire area including the slicer. They changed gloves and got all ingredients from the back. They have gluten free bread and keep it completely separate from the regular bread.
Any sandwich can be made gluten free and the gluten free bread is pretty good. They have chips and sometimes individually package gluten free cookies.
— Very
— Most/All
— Excellent
$2.50 extra for gluten-free bread. Sandwiches are good. They were pretty good with precautions. Still, if I were super sensitive, I’d be worried about the amount of wheat flour crumbs floating around.
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Good
Service took a while. I ordered ahead of time even. I waited around 15 minutes once I arrived and was told it would take longer because of my allergy. Overall bread was hard and fell apart while eating it.
— Not very
— No gluten-free information on the menu
— Not Much/None
— Below Average
I stopped by on a Sunday afternoon to get a gf sub. They asked allergy or preference, wiped down the counter, put down paper, used a clean knife, changed gloves, and were cool about grabbing toppings from the back. They even moved the sandwich to fresh paper at the end of the line instead of wrapping in the paper that had sat on crumbs. Altogether I was impressed! At most locations I have to correct things as I go down the line, but the two staff who interacted with me here seemed very well trained on gf protocols.
— Somewhat
— Some
— Good
They ask if you have an allergy or preference when it comes to the gluten free bread. After stating I have an allergy they cleaned the slicer, the counter, and all of the staff switched gloves. A new employee had accidentally used the mayo knife so they gave me new bread and then they use the squeeze bottle of mayo to prevent cross contamination. Everyone was very friendly, understanding, and aware of how to handle my allergy.
— Very
— Gluten-free items are marked on the main menu
— Some
— Average
Amazing processes and protocols for safe handling of gluten free sandwiches to avoid cross contact. They explained their protocol to me without me prompting or asking any leading questions, showing me that know how to prevent cross contact.
— Very
— Most/All
— Excellent