I've been to many Jersey Mikes and they are a go-to for me. I was appalled at the lack of gf precautions and ignorance of these employees. I ordered a gf Italian and told them I have an allergy. (Severe Celiac) I saw the girl carrying a tray of reg bread first. I still assumed she changed her gloves but I didn't see if she actually did. She started making mine in the designated area. Then, I was being asked what I wanted on it BY THE GUY AT THE REG PREP TABLE and I KNOW he didn't change his gloves! He had already opened my sandwich and was asking me what toppings I wanted. I gasped. I asked why my toppings weren't coming from the back. The manager stepped in and said oh it's okay, we only use our hands on these. I shook my head and said but those are contaminated! She struggled her shoulders and started wrapping mine up. Bread and meat! No toppings, no condiments! Don't go here!
— Not at all
— Gluten-free items are marked on the main menu
— Not Much/None
Very friendly and knowledgeable! Prepared our food with a seperate slicer and in a different area. Food was great so many options for gluten free. Will definitely go back when we travel through GA again!
Staff was super careful about cross-contamination. They prepared our GF sandwiches in a separate clean area with new gloves and paper. We have 2 celiacs and 1 gluten intolerance in our family so this was a great stop for all of us. Buns are UDI’s sub buns - made a great sandwich. We will definitely stop here again. Also right of highway if you are on a road trip.
Yes
$2.50 extra for gluten-free bread. Sandwiches are good. They were pretty good with precautions. Still, if I were super sensitive, I’d be worried about the amount of wheat flour crumbs floating around.
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Good
Service took a while. I ordered ahead of time even. I waited around 15 minutes once I arrived and was told it would take longer because of my allergy. Overall bread was hard and fell apart while eating it.
— Not very
— No gluten-free information on the menu
— Not Much/None
— Below Average
I stopped by on a Sunday afternoon to get a gf sub. They asked allergy or preference, wiped down the counter, put down paper, used a clean knife, changed gloves, and were cool about grabbing toppings from the back. They even moved the sandwich to fresh paper at the end of the line instead of wrapping in the paper that had sat on crumbs. Altogether I was impressed! At most locations I have to correct things as I go down the line, but the two staff who interacted with me here seemed very well trained on gf protocols.
— Somewhat
— Some
— Good
They ask if you have an allergy or preference when it comes to the gluten free bread. After stating I have an allergy they cleaned the slicer, the counter, and all of the staff switched gloves. A new employee had accidentally used the mayo knife so they gave me new bread and then they use the squeeze bottle of mayo to prevent cross contamination. Everyone was very friendly, understanding, and aware of how to handle my allergy.
— Very
— Gluten-free items are marked on the main menu
— Some
— Average
Amazing processes and protocols for safe handling of gluten free sandwiches to avoid cross contact. They explained their protocol to me without me prompting or asking any leading questions, showing me that know how to prevent cross contact.
— Very
— Most/All
— Excellent