Jersey Mike's Subs

Before ordering I asked an employee if I would be safe to order a sandwich with celiac. She assured me that it would be safe, but did not write allergy anywhere on my ticket (despite me asking).

She changed gloves and wiped down the slicer then the surrounding area (covered with crumbs) before going back over the slicer again. I should have asked her to cancel my order then, but didn’t. After placing my GF sandwich on a clean paper to avoid CC, she slid it over to the toppings that were used for all regular sandwiches. I asked her to please cancel the GF sub (I’d still pay for my husband’s that was being made). She then offered to have it topped with veggies straight from the cooler (not from the line), and I agreed.

As I was checking out, I looked over to see a second employee come back to the line, grab onions, and walk back to place them on my GF sub. At this point, I’ve already paid for both subs, but asked them to just keep my sandwich. The cashier asked if I had celiac (which I’d already shared and asked to be noted on my order). She came back and shared that the other employee said the onions were fresh - I said, respectfully, I just watched her make three regular sandwiches with them. The cashier then offered to remake my sandwich (without onions because it turns out they didn’t have any in the cooler). I just wanted to get out of there, so I agreed.

After all of that… my sandwich was incorrect, and I was sick within 45 minutes of eating half of it. Celiacs beware.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Safety Feature Ratings

• Food comes out flagged or marked gluten-free

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Idea of gluten-free is nice but didn’t work in practice. Bread was cut on paper with dedicated knife. Good!

Then sliced with normal knife and moved across table with regular bread crumbs. Definitely high cross-contamination and no adequate safety measures.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Safety Feature Ratings

• Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Consistently have great experiences here. GF subs are assembled in the back and I have never had an issue.

have not a sub in 6 years. so happy that a sub chain is finally gluten friendly.

Celiac friendly?

Yes

The staff is knowledgeable about cross-contamination and you can watch them as they prep to ensure safety. Very sensitive and never gotten sick from them and the staff is always friendly and understanding.

Celiac friendly?

Yes

I was visiting my daughter in Charlotte this past weekend and we needed a quick bite to eat. We decided to try JM's new GF subs. I was so impressed with the service at this location (the two women working there were awesome)! As soon as I asked for GF they asked if it was for a medical reason which I replied yes. They then made my sandwich in a totally dedicated area! I will be back to this location when visiting Charlotte!

Celiac friendly?

Yes

$2.50 extra for gluten-free bread. Sandwiches are good. They were pretty good with precautions. Still, if I were super sensitive, I’d be worried about the amount of wheat flour crumbs floating around.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Service took a while. I ordered ahead of time even. I waited around 15 minutes once I arrived and was told it would take longer because of my allergy. Overall bread was hard and fell apart while eating it.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average

I stopped by on a Sunday afternoon to get a gf sub. They asked allergy or preference, wiped down the counter, put down paper, used a clean knife, changed gloves, and were cool about grabbing toppings from the back. They even moved the sandwich to fresh paper at the end of the line instead of wrapping in the paper that had sat on crumbs. Altogether I was impressed! At most locations I have to correct things as I go down the line, but the two staff who interacted with me here seemed very well trained on gf protocols.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

They ask if you have an allergy or preference when it comes to the gluten free bread. After stating I have an allergy they cleaned the slicer, the counter, and all of the staff switched gloves. A new employee had accidentally used the mayo knife so they gave me new bread and then they use the squeeze bottle of mayo to prevent cross contamination. Everyone was very friendly, understanding, and aware of how to handle my allergy.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Amazing processes and protocols for safe handling of gluten free sandwiches to avoid cross contact. They explained their protocol to me without me prompting or asking any leading questions, showing me that know how to prevent cross contact.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent