I had a sub in a tub and it was great. They changed gloves, cleaned machines and got me fresh ingredients from the back. They did a great job for me, we’ll be back!
We are new to Celiac, and we’re new to ordering for Celiac. We went here because we knew they had gluten-free buns, and we knew that they would clean the machine. My daughter explained that she had Celiac, they promptly cleaned the slicing machine, and then both girls on the line changed their gloves after washing their hands. Her sandwich was placed on brand new paper, and then she ordered her toppings, and it wasn’t until we got into the car that I realized that all of the toppings had been contaminated. They didn’t get new toppings from the refrigerator, they used them straight off the line that they had used for everyone. The bread was so thick that my daughter choked on it. We probably won’t be back.
$2.50 extra for gluten-free bread. Sandwiches are good. They were pretty good with precautions. Still, if I were super sensitive, I’d be worried about the amount of wheat flour crumbs floating around.
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Good
Service took a while. I ordered ahead of time even. I waited around 15 minutes once I arrived and was told it would take longer because of my allergy. Overall bread was hard and fell apart while eating it.
— Not very
— No gluten-free information on the menu
— Not Much/None
— Below Average
I stopped by on a Sunday afternoon to get a gf sub. They asked allergy or preference, wiped down the counter, put down paper, used a clean knife, changed gloves, and were cool about grabbing toppings from the back. They even moved the sandwich to fresh paper at the end of the line instead of wrapping in the paper that had sat on crumbs. Altogether I was impressed! At most locations I have to correct things as I go down the line, but the two staff who interacted with me here seemed very well trained on gf protocols.
— Somewhat
— Some
— Good
They ask if you have an allergy or preference when it comes to the gluten free bread. After stating I have an allergy they cleaned the slicer, the counter, and all of the staff switched gloves. A new employee had accidentally used the mayo knife so they gave me new bread and then they use the squeeze bottle of mayo to prevent cross contamination. Everyone was very friendly, understanding, and aware of how to handle my allergy.
— Very
— Gluten-free items are marked on the main menu
— Some
— Average
Amazing processes and protocols for safe handling of gluten free sandwiches to avoid cross contact. They explained their protocol to me without me prompting or asking any leading questions, showing me that know how to prevent cross contact.
— Very
— Most/All
— Excellent