I have been to a couple of different Jersey Mike’s several times and the protocol seems to be the same: wipe down area and equipment, change gloves, paper under gf bread, special knife, etc. I’ve never been sick after eating their sandwiches.
— Somewhat
— Excellent
Very very impressed with the workers actually caring and making a great effort to prepare my food. Watched her wipe everything down and the other workers being extremely cautious and careful.
— Very
— Most/All
— Excellent
Apparently, all the local gluten free places (which are excellent!) are closed on Mondays. So I decided to give Jersey Mike's a try. The bread is kept wrapped. The whole loaf looked factory sealed, but even the half loaf was wrapped. The employee asked if it was an allergy, When I told him I am celiac and required any allergen protocols they had, he changed gloves and wiped down the slicer. Another employee was waiting to top my sub, but the first employee reminded him that he had just handled a gluten sub. The second employee responded that he had already changed his gloves. My assessment is that the employees are generally well-trained in costumer service and allergy protocols.
That being said, there is still a risk of contamination. I do not know how the block of meat was handled before I came in. They did not open new containers of toppings (and I just realized that it didn't even occur to me to ask: beware of gluten-vigilance fatigue, especially when hungry!). I also do not have noticeable reactions to gluten, so I will not be able to tell if I have a reaction.
Overall, I was satisfied with their precautions and will be adding this to my list of "safe" chains to look for when traveling away from my trusted stand-bys.
— Somewhat
— No gluten-free information on the menu
— Most/All
— Good
$2.50 extra for gluten-free bread. Sandwiches are good. They were pretty good with precautions. Still, if I were super sensitive, I’d be worried about the amount of wheat flour crumbs floating around.
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Good
Service took a while. I ordered ahead of time even. I waited around 15 minutes once I arrived and was told it would take longer because of my allergy. Overall bread was hard and fell apart while eating it.
— Not very
— No gluten-free information on the menu
— Not Much/None
— Below Average
I stopped by on a Sunday afternoon to get a gf sub. They asked allergy or preference, wiped down the counter, put down paper, used a clean knife, changed gloves, and were cool about grabbing toppings from the back. They even moved the sandwich to fresh paper at the end of the line instead of wrapping in the paper that had sat on crumbs. Altogether I was impressed! At most locations I have to correct things as I go down the line, but the two staff who interacted with me here seemed very well trained on gf protocols.
— Somewhat
— Some
— Good
They ask if you have an allergy or preference when it comes to the gluten free bread. After stating I have an allergy they cleaned the slicer, the counter, and all of the staff switched gloves. A new employee had accidentally used the mayo knife so they gave me new bread and then they use the squeeze bottle of mayo to prevent cross contamination. Everyone was very friendly, understanding, and aware of how to handle my allergy.
— Very
— Gluten-free items are marked on the main menu
— Some
— Average
Amazing processes and protocols for safe handling of gluten free sandwiches to avoid cross contact. They explained their protocol to me without me prompting or asking any leading questions, showing me that know how to prevent cross contact.
— Very
— Most/All
— Excellent