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I grew up in Florida but have been living in the city of Richmond for the past 15 years. I was having a serious home-sick sea food craving like never before and after searching around I read the mixed reviews of this place and decided to give it a chance. The staff was very knowledgeable about celiacs and the manager even came to my table to go over my options (they do have a gf specific menu). The Steam Pots were pricey as people have stated but it's giant pots of seafood- as a reasonably minded consumer I understand the price of seafood is higher than that of a typical chain restaurant entre. The prices were not unreasonable for the quality and sheer amount of food you receive. Being a chain, Joe's Crab Shack's seafood is going to be from frozen supplies, even though they are located in touristy beach areas. Any diner should know this. Taking that into consideration, It was delicious and I had no reactions from the 4 steam pots my partner and I consumed between us. Although there are many locally owned seafood restaurants to enjoy in VA Beach my first stop was here because they had specific gf menu that I could view online before stepping foot into a location. I didn't want to risk cross contamination on the first day of my vacation. A lot of smaller establishments either don't have any gf reviews out yet or said they couldn't accommodate gf options when I called (or had no idea what gluten was). My personal experience was great and I will surely eat here in the future so long as they don't try to place a bib on me ever again.
I ordered off the kids menu just because I was too too hungry! But I got the steamed pot and it was SOO GOOD!!! There was that many options but what they did it was incredible. What I had was 4 crab legs, 2 shrimp, a potato, corn, and a sausage and I have never had better seafood and service ever !! AMAZING :))
Little to no options for Celiac folks. You either get a "salad" that just consists of lettuce and shrimp or the expensive steam pot (which is expensive). Our waiter had no idea what I was talking about when I mentioned the cross contamination piece.
They did have a gluten free menu, but not a lot of options on it. Basically just the steam pots, shrimp and a salad was gf. My daughter ended up just getting the shrimp. Agree with others that servers did not seem very knowledgeable about the gf food items.
I always order a steam pot here. I love them. I'm not a mega eater when I go out tot eat, but I feel comfortable eating a lot here and knowing I'm not going to be glutened. Each time we go, I make sure my waitress is informed. I have not had a problem in any of the times I have been here. I definitely recommend the steam pots on the gf menu to gf people.
Most if the items on the gf menu are steamer pots for 1 or 2. If that's what you want, there are quite a few to choose from. There are a couple of salads and a few grilled shrimp or fish options. Only 2 kids' options: boiled shrimp and a kids' steamer pot. Prices are on the high side. The steamer pots start at $25 and go up. I probably would have rated it $$$. However, the staff was great, and the food was, too.
My daughter has celiac and is VERY sensitive. I called ahead and spoke to the manager Randy, who was very knowledgable about gluten and cross contamination. Told me they would open a new bottle of oil and use a clean pan to make her fries. I was extremely impressed with the service when we arrived and was confident of her safety. She has had no reaction! Food was amazing!
For about $35 I got: 1 x Rubbery over-cooked bland lobster 6 x Rubbery over-cooked bland shrimp 1/4 of a Rubbery over-cooked bland crab (mostly legs) 2 x Under-cooked bland red potatoes 1 x Small under-cooked bland corn on the cob Everything fit on one dinner sized plate and was enough food for one person and maybe a child, tops. There was so much water in it, it was very messy. Most of it was so over-cooked or under-cooked as to be inedible. I ate the shrimp, corn and my tiny portion of crab and that was it. I know this is the desert and I shouldn't expect great seafood at great prices but this was ridiculous.
I had a great experience here! I called ahead and talked to the manager, he was well informed and let me know he would take care of my food personally when I came in. Got there and asked for the GF menu and he showed up to my table in seconds! He cooked our order and came to the table after to check on us :-) yummmm lobster and shrimp! Awesome treat!
Gluten wise it's great considering seafood is gluten free. But as far as the quality of the seafood there it's not worth the money. Hooters right down the road has cheaper shrimp and crab legs with about the same or a tad better on quality but atleast cheaper
My meal was excellent! One of the hostess knew exactly where the glutenfree menu was and there was no funny looks when i asked for it! I was able to eat te samething I always ate before my diagnosis so i was right away extatic to see it on the gluten free menu!! I will definatly go back!
Great seafood choices if you like crab come here. knowledgable staff and prompt service. Open for lunch and dinner.
Clear GF menu. Food was delicious. lost a star because I was freezing!
Most of the crab pots were gluten free. There was only one vegetarian option, though...a salad. Not a very big one either. The manager came out to talk to us, which made me feel comfortable. A few more options would have been nice. Maybe a "create your own" GF salad in a larger size. My daughter and I left still a bit hungry.
I order the bucket of crab, steamed with lemon and butter on the side. A wonderful glass of wine and I'm set for a gluten free feast!
Gluten free menu was provided but only includes the most expensive items on the menu. Split a steam pot with a friend which included lobster that was so dry we couldn't get the meat out. Waitress was accommodating but food was overpriced and not good. Wouldn't go back to this one!
We were sorely disappointed in our experience at this location. They didn't have any gf menus available (had to go print one off in the back manager's office) and none of the staff, *including* the manager, really understood what the gf menu entailed or how to feed a patron gf. His party line was that couldn't ensure that it'd be totally safe for us. We'd had a tremendously fantastic experience at the restaurant in Galveston but this one left us completely nervous. I don't think we'll be going back even though none of us got sick from xcon. It was far too stressful worrying whether the kitchen staff understood what they were doing, whether the wait staff, hostess staff, or manager, really knew about the feature that their corporate office chose to roll out. Completely scary. We'll be approaching the corporate office with our feedback about this because obviously there's a fail in the training from the top down. If it hadn't been for the kitchen's inherent cooking procedures, we would have also gotten sick.
After reading the reviews I really didn't want go, but my husband loves Joe's so I thought I would give it a try. They were phenomenal. The manager came over and talked with me about what I could have. We got the classic pot that had a barbecue seasoning. She informed the kitchen of my celiac disease and ensured they would watch for cross contamination and avoid it at all costs. Keep in mind, we were the first customers in the place. We wanted to go when it wasn't busy so they could focus more on my health restrictions.
If i could give it a 0 I would. our waiter was amazing but they have NOTHING gluten free on the kids meal. With a 7 yr old with celiac I asked if they could sub grilled chicken for the breaded stuff they had. The manager on duty Cassidy (I believe) said no at first had to threaten leaving and having a husband 2 teen boys 2 young girls and myself he finally got her to agree to let us order a side salad and a chicken breast then charged us 10 $ for it. This is my husband's favorite seafood chain but I refuse to go back until they address the menu issues for children. She isn't gluten free by choice and she was so unprofessional she REFUSED to come to the table to resolve the issue. I don't spend $120+ to have my child cry because they wont work with us making her feel bad about an allergy she can't help!
Really good food. Pretty good menu. Never had a problem eating here.
The GF menu presented included those gluten safe options for Steampots, Buckets of Crab and two salad choices. Average price except for salads was $25. The GF menu included questionable dishes with Old Spice Seasoning or Andouille sausage. We ordered and our waiter, Gary, was very accomodating. I played safe and had the Caesar salad with grilled shrimp. We waited 45 minutes after ordering for our meals and when it came there no crab crackers available. Guests at neighboring tables let us have their crackers to use when they were done with them. My six shrimp on my salad were very good, but the rest of the salad consisted of romaine lettuce and parmesan cheese which seemed overpriced at $15. Other guest's food at our table was served cold and there were comments that the portions were skimpy, overpriced, overseasoned and greasy. Also, the staff danced for us during dinner. Altogether I enjoyed our visit but will probably not return.
ordered a couple different steam pots. Crab was OK, lobster was like eating rubber...NOT GOOD, clams did not open...NOT GOOD (maybe not cooked correctly as none of them opened and were still served wait staff said it had been happening), substitued scallops...quarter size and really bad...NOT GOOD quality vs pricing...NOT GOOD, overall dining experience 2 STARS and that might be a bit generous. Will probably pass on another visit....SAD
Very tasty seafood and had a descent gluten free selection. The service left something to be desired, but the food was good.
Nobody here seemed to know what gluten free is !!! Not good will not recommend !!!!
Friendly staff, gf menu was nice size but no prices, the food wasn't the best but it was a fun place to go
Their GF menu is not GF!! What the heck? Their GF menu offers candies walnuts on salads, bbq sauce and Bacon, which is sketch. In the kitchen, the waitress told me they "wipe down" the cooking surface before preparing a special meal. Definitely not ideal. And they don't offer a GF dessert menu. :(
Gluten free options, but servers did not seem knowledgeable. When I asked for gluten free, they removed ALL potential allergens (no eggs or avocados on a Cobb salad?). Gluten free and regular food (according to others) did not seem fresh.
Great menu. Be careful with the spices
they are awesome and i had a steam pot. it was delicious with lots of food! safe and no issues
Great experience. Asked if a particular appetizer was gf and waitress was unsure but was able to provide a gf menu! Awesome!
I can't say many good things about this location. The staff does not understand what GF means. We had bad service throughout our visit.
On the gluten free menu, it stated that I could have fries. So I asked for the manager, and asked her if they used 1 fryer just for fries. She said that they uses a fryer for fries and mozzarella sticks. Mozzarella sticks are not g-free. So if I wouldn't have asked, I could have ate something that was cross contaminated. Since I was with a group, I stayed and ate something that I knew was safe and it was good; however I will probably not return because of the restaurant not being fully informed about gluten free.
I won't be going back. Took 3 tries to get my gf meal right!
Excellent choices, really enjoyed our meal! Had nutritional info available so I could count my calories as well.
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