Review of McAlister's Deli

My family and I frequent McAlister’s Delis a lot, and are always extremely pleased with food and service. However, this location was a disappointment from the time our order was taken. Zack took our order and acted like he was completely put out to do so. I brushed it off and went on. When our order was brought out a couple of orders were wrong. Zack was extremely rude and he acted like it was our fault they messed the order up. We did ask for the order to be corrected, and he reluctantly agreed to fix it. Two of our sandwiches were brought out with no sauce. Evidently, they ran out and didn’t care to inform us or offer any other option for condiments, which was frustrating. To top it off, there were two hairs in our food. I discussed these issues with the manager, Debbie, who was very polite and apologetic. She did address the issue and gave some VIP cards for complementary meals, which I appreciated. However, those meal vouchers will not be used at this location. At least they did get the Gluten free orders correct and no one got sick, and I appreciate that the most.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Good