Review of Milk Bar NYC Flagship

Two of my daughters have Celiac Disease. I ordered a gluten free cake and the gluten free truffles for my daughter’s 18th birthday. She was so excited and ate a big slice of what she thought was safe and gf. 2 hours later, one of my daughters got very very sick and has been for the last 24 hours. I contacted milk bar and they had me check the bottom cardboard piece which had a label on it. (I would have never known to look there and my order was all gf so why would I ) It said Wheat Flour and it was the regular non gf cake. They sent a non-gluten-free cake by mistake and it made my daughter extremely sick. I am so disappointed and this is unacceptable. They were very nice about it and refunded my order, however, this should never have happened and should never happen again. I am extremely disappointed and a refund does mot make up for how sick this made my daughter. The damage has been done and cannot be reversed. If these restaurants promise gluten free then do your diligence. Milk Bar needs an education on allergies and what can happen when they ship a wrong item. So so disappointing.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Average