Review of Monroes Restaurant

Sharing a disappointing experience at Monroe’s restaurant in pittsford from tonight. I was encouraged because the menu has many gf options including a breaded chicken sandwich $22 which I ordered gf ( $3 up charge for gf). The menu lists Parmesan fries as the side and I was not offered an alternative gf side when ordering but was asked about a shared fryer. When my sandwich came there was no side at all and I was told the fries were not gf. When I was asked if I wanted a different side I was told that any other side would be at an additional cost… I said that was not acceptable to offer a gf meal and then not have a gf side available for the price of the meal I already ordered. I spoke with the manager who reiterated that this is their “policy” and any other side would be at an addition cost. Ultimately I had the manager call the owner as I was not accepting that any restaurant would have this policy when offering a gf meal. The manager came back and said that this one time they would refund my $3 gf up charge but in the future this would not be offered. I’m very disappointed that any restaurant would not accommodate with a side that I could eat at no additional cost especially one that lists gf on the menu. I don’t post often about experiences but I wanted to let people know so that others are not caught in this situation paying $22 for a sandwich. I will not be going back to Monroe’s again.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor