Review of Nalu's South Shore Grill

If you have celiac like I do, do not eat here. I ate here on the day I arrived to Maui. Though the host was knowledgeable and indicated that he would tell the kitchen that I have celiac, some wires must have gotten crossed between me making the order and the order being prepared. I asked for a burger on a gluten free bun, and instead of fries I subbed for fruit because the fries are in a shared fryer with gluten products. The rest of my party got their orders pretty quickly, but mine was delayed by ten minutes after they got theirs. When my order finally arrived, the burger was on a plate with fries with everything touching. As nicely as possible, I told the server I could not eat it because it would make me sick, and the server rolled his eyes, grabbed the plate, and walked away huffing. I had asked the server to not just replate the food but make a different meal because it was cross contaminated. After about another ten minutes, he brings back my food. The burger was cold. I ate it, but after I ate the fruit I realized there were fry crumbs underneath the fruit. It seems that this was the same plate and burger with fries taken off and fruit put where the fries were. I got horribly sick. My rheumatoid arthritis flared up, and I was in terrible pain with decreased mobility for my entire trip.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Poor