Review of NAO Japanese Grill

3676 Parkway, Pigeon Forge, TN 37863

Overall Rating

Review


If you have celiac, eat somewhere else. I asked if the sushi had rice wine vinegar based upon reading past reviews, was told no, so I asked to see an allergen menu. No allergen list, ordered sushi assured it was GF. It came out on a platter touching my husband’s fried food and drizzled in eel sauce, which isn’t GF. Asked to talk to the chef. Was told he wouldn’t talk to me. Then staff asked “what is gluten anyways.” Explained what it is, she said, “oh yeah there’s wheat in that.” Chef came out mad that I requested the food to be comped to I could go somewhere else for dinner. He argued that it was GF even though he said he didn’t know what was in the eel sauce- he asked why I ordered it if I knew it had rice wine vinegar (I was explicitly told it didn’t after asking) and was extremely rude. He then only comped the sushi and not the rest of the meal, showing poor service.

Moral of the story, go somewhere else. Whoever was working when I went didn’t even know what gluten was but continued to insist food was safe before asking.

Celiac friendly?

No

Updated 4 years ago

Celiac