Review of New Asia

2540 Lone Oak Rd, Paducah, KY 42003

Overall Rating

Review


Just left! I went here today excited because of the gluten free listing. I ordered ham fried rice gluten free with a side of gluten free soy sauce. The waitress checked on several things for me, so I know she knew I needed gluten free. She brought me my plate, and I asked “can I have a side of GF soy sauce?” She replied. “ I don’t know if we have any. I will check.” That was an immediate red flag as you cannot make GF rice without that GF soy sauce. Another waitress came by, and we asked her about it. She told me my plate wasn’t GF, that the rice should be white, but that “it’s no big deal”. Our waitress returned to the table at this time. She informed me she wrote GF on the ticket for the kitchen, but that the chef didn’t make it correctly. Unfortunately, I had already eaten several bites. Accidents cannot happen with food sensitivities/allergies. We decided to leave. The girl at the counter said the guy in the kitchen wouldn’t come out to talk with us. That they were sorry, but then she tried to charge me for the plate of food I was wrongly served!! As we were walking out, my waitress ran to the door and told me it was GF rice. Who knows?!?! Worse than being dosed is having to explain to the wait staff why being dosed is a big deal, and that it is never NOT a big deal! We asked to have the owner call us, but no one took any of our information. The staff displayed a very nonchalant attitude towards what will be a very miserable setback for me. In my opinion, if you advertise GF, educate your staff and kitchen about it!

Updated 4 years ago