I called Ohana once to ask what options were GF before heading over there and the person on the phone let out an audible sigh, said “hold on” and proceeded to yell to their teammate to ask which items are GF. They listed off a long list of items, but gave about a second in between each item and I couldn’t write anything down. I figured they might’ve been busy that night so I gave them another chance later down the line.
The second time, I asked the employee what’s GF and they didn’t make me feel confident their items were GF as they’d say things such as “I’m not sure. My mom eats XYZ though and she can’t have gluten”. While I appreciate the sentiment, I needed that employee to ask someone who has a solid answer or look in their ingredients list. I asked for a staff member that would know and they also weren’t confident.
— Not at all
— No gluten-free information on the menu
— Not Much/None
— Below Average