Review of Omni Bedford Springs Resort & Spa

We had a pretty bad experience at the Crystal Room. We told the waitress that our daughter had Celiac and could not have anything with Gluten. We got a confused look. We told her that meant she could not have anything with Wheat, barley, rye, malt. She said she'd check with the chef. She came back to tell us the kids mac n' cheese from the kids menu was Gluten-free. We were surprised. Upon a bit more reflection, we grew skeptical since that would make no sense. We asked her to check again to be sure. She went back to check. As she approached to tell us that the chef said it was gluten-free, the manager came up behind her and said, no actually it's not. She apologized and offered to make baked fries for our daughter. But the fact that the chef and waitress seemingly had no clue did not inspire us with confidence. We spoke to the hotel manager to relay the episode and he said the food service was not under his purview. Really loved this resort, but the ineptitude around food make us very uncomfortable going here again.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Average