Review of Onigilly

164 University Ave, Palo Alto, CA 94301

Overall Rating

Review


UPDATE:

Celiac/Gluten Free Update:

I came back recently and unfortunately got really sick from gluten contamination. I informed the staff of my gluten allergy and asked them to change their gloves and do their best to prevent cross contamination. Unfortunately the new staff are not very familiar with gluten and preventing contamination. They seemed confused and ended up making gluten orders with my order after changing their gloves. I will not be back :(

Old review: The menu lists which items are gluten free and vegan. The staff was extremely nice and cautious. The cashier made a special note to the staff to change their gloves and be careful of cross contamination. They messed up one of my orders by adding a non gluten free side, but they were extremely accommodating. They immediately remade the whole order even though I said they could just remake the one onigiri it came in contact with. I am so thankful they went above and beyond to ensure my safety so I wouldn’t get sick. The food was delicious! You might think one small rice ball won’t fill you up, but by #2 I was already pretty full.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Updated 2 years ago

Symptomatic Celiac