Favorite place to eat GF. Luckily what I always got was GF all along. But I like how they have a separate GF menu. Thier cheese fries aren't on the GF menu, but they don't make me sick and are awesome!! I do have to add that I am mild celiac and was told not to worry about cross contamination and have not had a problem with it yet.
As of 08/05/13 staff does not seem to understand the true meaning of "gluten free". I have tried the chicken caesar twice, and both times were cross contaminated. Not being a full blown celiac I am not as concerned about CC ... but know how big of a deal this is for others. I stressed that I was GF, and said no croutons!!! (would you grill something on a grill that had traces of peanut oil if someone had a peanut allergy? Or use the same gloves? The same tongs? Put peanuts on their food? I don't think so. I wish people realized it's the same...and just because you do not go into anaphylactic shock right then and there that it does not mean its not a "legit" reaction. Anyways ....point is, It came with croutons. I realized only after I got home, (should have checked!) like I said though, not a huge deal for me personally..... but come on. Also, when she brought it out to the car she seemed confused and asked if it was "okay that she didn't put bread in the bag?" Again, just shows she had no idea. Unfortunate. Second time there were several bites I took with strong hints of blue cheese. Not a gluten free dressing. Bummer. Belonging to a chain that boasts such a GF friendly, and extensive menu, I feel like staff should be better educated on gluten allergies and the importance of CC. An extra star added for great taste though! Other outbacks get rave reviews and seem to be more knowledgable then the staff at this location. I plan to speak to a manager because staff can not correct an issue if they are not even aware it's an issue to begin with. Hopefully they are understanding about it and correct it. it would be a shame for someone else to have a full blown reaction due to something that could have easily been avoided! Or for anyone to have to miss out on something as delicious as this!
Dining in I've never had a problem with contamination and I've been eating here for years, but I cannot say the same for take-out. On two occasions I got very sick after eating take-out from there and on two other occasions I got home and the food was not prepared gluten free (croutons, blue cheese dressing, etc). Within the last week they have included bread in my order but the food was safe otherwise. For a chain they do a very good job overall.
staff is very helpful and if they don't know ow the answer they find it for you. They are very cautious about gf needs. From my experience, every time I've eaten there, my waiter / waitress has at least heard of a gf diet if not known how to be careful of it. I don't have any worries when I eat here. If only Texas roadhouse could take some lessons from them....
What an awful experience. I have Celiac Disease and while eating I discovered that there was a crouton buried in my salad that I specifically requested to be prepared Gluten Free- "no croutons" The server said "Oh, they must have just picked off the croutons when they realized it was supposed to be gluten free" I nicely explained that people with Celiac Disease can't even have a crumb and he seemed surprised. Better training needs to be implemented in and out of the kitchen. This is absolutely unacceptable from a restaurant that partners with The Celiac Sprue Foundation. On top of having a slow, immature wait staff, I would definitely not recommend this location. Especially for people with Celiac Disease.
After a long time away from this restaurant I met a friend for lunch. It was disappointing to see how far they have gone downhill in service and selection. Will never be back unless someone posts that things have improved.
After eating about a third of my salad, I noticed a crouton underneath some lettuce. I told the waitress who was very apologetic. She apparently informed the owner who promptly came to our table to apologize and say that they take this type of thing very seriously. I can tell you that I have no confidence in this location now. I understand people make mistakes , but it was a serious one!
Very happy eating here. Ask for the manager and tell them of the restrictions they are well versed on their menus and are extremely helpful.
We stopped for dinner today since we always hear how great Outback is for GF.. Wow not a winner at this location, the staff was clueless, didn't help that the manager was MIA when I asked to speak to someone w/seniority that had a clue. I was telling the server based on the online gf menu how he needed to modify my meal... In the middle of my meal, while eating the waiter came over to ask how my food was, and what would really happen if something was prepped wrong... glad he wanted to know, but made me nervous, food wasn't that great.
VERY accommodating! So far no one is sick. I love the amount of options plus even a dessert! So far no one is sick! The GF menu tells you what to say to the server when ordering (with or without seasoning) and they make all the food separately. Plus the server was very knowledgable. I'm so glad we found another place to eat out.
good eats, helpful and knowledgeable staff.
I recommend the Bremerton, WA, Hwy 303 Outback. I did NOT get sick here. Reading other reviews, I can see this varies greatly with location, but in this case, it was a good experience. They accommodated my GF and dairy free request cheerfully. Both management and staff were professional, personable, and knowledgeable about GF and cross-contamination. A manager oversees the preparation of any meal when a food allergy/sensitivity is involved, and they assure me they use a separate prep area. I'm not a chain restaurant kind of person, but wanted to be safe. I had a simple, decent meal with a nicely cooked piece of fish, steamed vegetables, and a baked potato, with olive oil and wine vinegar, and I didn't have to suffer for it afterward. The only mistake they made was to put containers of gluten-containing dressing literally on the side of the plate of the appetizer we were sharing. Some of the contents slopped out onto the food. But they were very receptive to my explanation of why this is not okay and suggestion that they always serve the dressings on a separate plate in future. Everything else was very well done. Note: they do not have a designated fryer.
Ordered the 6oz Outback Special with the Baked Potato ... got so sick within 30 minutes of leaving (the time it took to get from here to Memorial City Mall), had to skip out on a movie and go back home after a bad reaction. So disappointed. Never again. I put "no" under celiac friendly, because while they DO have a GF menu, they really don't care if you're GF or not.
Wide and varied menu with a lot of GF options- Staff was very pleasant and gluten aware- however, I am extremely sensitive to cross contamination and was glutened despite their best efforts- if you can handle minute amounts of gluten, you will be fine; however if you cannot tolerate any gluten whatsoever, you may want to try other options.
Staff are very knowledgable and provide a GF menu upon request that is very helpful when ordering. Be careful with salad dressings, sometimes the staff mixes up the GF and non-GF. Refer to menu for substitutions. So far I have eaten here several times without incident. I love the brownie dessert also. Don't miss out!
Outback in general does a great job with gluten free. I'm a celiac, and have eaten at this location several times, and have not been sick once.
4:00 pm – 9:30 pm
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4:00 pm – 9:30 pm
4:00 pm – 9:30 pm
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11:00 am – 10:30 pm
11:00 am – 9:30 pm