I've never gotten sick here and I have a very sensitive stomach my favorite is the Alice Springs Chicken without the mushrooms, one time when I went with my boyfriend it had mushrooms they were very understanding and made me a brand new one and apologized and gave us our meal for free!
I will NEVER visit this location again. Despite being so far away, we really like Outback and wanted to try it. First visit - my husband became violently ill. Our waiter was more concerned with flirting with the table of four women in their late 20s-early 30s than with anything to do with us. We didn't order alcohol, so we never saw him again until he brought our food and then brought our check. That was it. Three whole visits. We complained and received a free dessert coupon - that we couldn't use! When I mentioned it, the manager wrote we could get one of the two gf options instead. So about two weeks later, we make the LONG drive down south to eat at this location. Second visit - my husband becomes violently ill. Our waitress told us they didn't have gf selections because they weren't "that kind of restaurant". We asked to be reseated with a new waiter/waitress. That was a huge commotion, and the waitress threw a tantrum about it in front of everyone. New table, new waitress, we finally order. The food delivered is not what we ordered, not how we ordered it, and not gf. Also, we received alcoholic beverages - which we did not order nor can consume. We get through the meal and my husband is violently ill before we leave the restaurant. He goes to the bathroom to be sick and is there for over half an hour. During this time, I am asked THREE TIMES to leave so they can have the table. We haven't even gotten the check yet! We don't even order the free dessert we went for. In the parking lot, I call the restaurant and ask for the manager. I complain about the HORRIBLE service we received, and he starts to yell at me over the phone. I mention I'm in the parking lot, and he comes to my car and yells at me in person. I wanted to call the cops, I was so scared! A LONG time passes, and we're craving Outback. So we decide to give it ONE MORE CHANCE. Third visit - our waiter sits us at a dirty table, then at the bar (which we specifically said we didn't want), and finally at a booth that was clean. We ordered drinks and our entrees (since we know what we eat there). The drinks come with the entrees 45 minutes later. Mine has everything on it I asked to be left off; my husband's is missing the bacon. Both have mashed potatoes with gravy instead of loaded baked potatoes. We send them back and the manager comes over to ask "what our problem is". As soon as I mention that we're gluten-free he says, "Oh. You're that bitchy couple that's always in here complaining about our bad food. Well let me tell you - my staff is trained and certified in gluten-free service. Our food is the best around, and this restaurant is perfect. If you don't like it, then stop eating here. We don't want you here anyways." We were so shocked, and so were the people around us. I started crying, I was so upset and humiliated. We left, and three other tables left with us. In the parking lot, they all spoke with us to find out what was going on. WE WILL NEVER EAT HERE AGAIN. Outback is amazing, but this location can frankly go to hell and take its "perfect" and "best around" food with it. You poison my husband and myself, yell in my face, and blame me? Nope. BAD RESTAURANT, BAD SERVICE. Stay away.
Awesome restaurant always very good with gluten free menu!
Yummy! They even have a flour less brownie that is to die for! Staff very understanding of celiac and gluten intolerances.. Pricey but nice every now and then
Best chain restaurant for Gluten free by far! Staff and management are wonderful!
Don't listen to GFJohnny!! He must not know what to expect from a steakhouse chain which had wonderful food btw. This outback was well versed in celiac awareness. The manager came to our table immediately to speak to us about our allergy concerns. She informed us that the owners wife has celiac and he makes sure every person in the restaurant down to the hostesses takes a training course in gluten allergies. So from the moment you ask for a gluten free menu the manager is already informing the waitress and kitchen staff of your allergy. The manager let us know that all of the seasonings they use are gluten free and the kitchen staff changes gloves, pans etc for your meal as well as cooks your food in foil to prevent cross contamination. When you order gluten free food your ticket comes up with gluten allergy in large red bold font so it is not missed and the owner as well as the manager was back in the kitchen to ensure everything was properly prepared for us. She was available to answer any and all questions we had and was very informative and friendly. I highly recommend stopping here we had a wonderful meal. Everyone was very friendly, wonderful waitress, clean restaurant, great food, all around amazing celiac friendly chain restaurant. If give 10 stars if possible they go above and beyond for their customers to ensure the best possible experience.
I was very pleased with the gluten free meal I had here tonight. When I asked the waitress for a gluten free menu she promptly brought me one. I explained that I had Celiac Disease and she smiled and said she knew I would be concerned about cross contamination. With out asking, she sent the Kitchen Manager, James, out to talk to me. He answered my questions and it was obvious he was well trained in how to avoid gluten contamination. I had an excellent steak that was pan fried in a skillet on foil, an uncut baked potato with butter and sour cream on the side, and started with a salad that was made out of a new bag of ingredients. He suggested I always talk to the Kitchen Manager when I come. I will go here again😀.
Great experience at this restaurant! My husband, mother in law, and I ordered off of the gluten free menu. There were a lot of options to eat, and our waitress assured us it would be marked on our ticket and our meals would be prepared in a separate area and brought out separately. Food was great and no cross contamination issues for me!
They have menu's that highlight nut allergies, but NOTHING to say if an item is GF! The waiter was back and forth to the kitchen asking questions about ingredients. I am HIGHLY suspicious about preparation practices for celiac. These are NEW menus too... Also, no GF desserts anymore.
All the dishes were dirty. manager brought out "clean" salads that had cheese after telling them about an additional dairy allergy. I only gave one star because you can't give them no stars. Manager did not seem to care.
I must be gluten free and I love eating at this location! It is dependable and the staff is so helpful when it comes to asking questions and getting answers. The manager, Stephanie, has been helpful on many occasions by personally checking on the outcome of each part of my meal and following up with kitchen staff to be certain my food is safe to eat.
They have several gluten free options. I found the menu online. I did not see a gluten free portion on their regular menu. I was able to get a salad, steak and baked potato. I informed the waitress that it was an "allergy" and went she brought the bread she put it the farthest away from me as possible. Everything was delicious. I gave 4 stars instead of 5 just because I had to search online for a gluten free menu.
Idk why I even stopped here. From experience, it's never good and I should've used my better judgement and kept on driving. Everyone was having issues. The table next to us had to send their steak back twice, both times coming out cold and completely raw. They were told there was a new kitchen manager, and he didn't heat the grill up enough. The table across from us had all of their food brought out except their little boy's plate, and they waited a good 30 more minutes for his food. Our experience was bad from the start. We waited 10+ minutes before being greeted by a server. By that time, we knew what we wanted. I ordered off of the gluten free menu, a 6 oz sirloin medium well topped with blue cheese, a baked potato with butter only, and broccoli. When my food finally got to the table (not sure how long it was, but it was quite a while), my potato had sour cream instead of butter and my steak was completely raw. Our server apologized and said steaks had been coming out undercooked all night. She took it back to the kitchen and it came out again about 10-15 minutes later, still bleeding. I told her again it was still raw. She took the steak, leaving the potato and broccoli for me to eat. They comped the steak off, but I guess decided it coming back twice was enough because I wasn't served another. Instead, she brought us out the check. We paid, but she didn't bring back the receipt that had what we were charged for. Just the receipt to sign. I'm pretty sure they literally just took the steak off, and charged me for a side of broccoli and a baked potato. When we asked for a copy of the original receipt, no one came back out, so we just left. There was another table sat next to us, waited about 20 minutes before they just decided to leave because no one had greeted them. This place is a train wreck. The server was nice, but you could tell she was very irritated, and I don't blame her. The kitchen staff needs a total do-over. Thankfully I don't live in this area so I'll never be back. We were literally here for a total of almost 2 hours.
Stopped here while passing through traveling. I requested a gf menu and was given one. The waiter confirmed that what I ordered was indeed gf. I ordered the Victoria Portobello filet cooked med rare, but they gave me the regular filet cooked medium, leaning towards well done instead. The waiter was nice enough and got me another steak but still didn't give me the Victoria Portobello. When I alerted the waiter (so I wasn't charged the additional amount), he argued with me that I didn't order the portobello filet originally. I did, and my family heard me. I wasn't about to have him take the 2nd steak because my family was almost finished eating and I hadn't even begun. The 2nd steak was mediocre at best. I gave it 3 stars because the steak was good, not great.
I love Outback! It is always good food with kind servers, but no prices on the gf menu! Went with my family and ordered the exact same thing as my dad.. It was even prepared the same so I could have had either plate, but when we got the check my meal was more expensive... I don't know why, but this is why they need prices on their gf menus... I was overcharged for the same meal!
Amazing service, waitress was so nice and knew what gluten was, I had no reactions at all, Alice Springs Chicken was delicious, and I loved the Chocolate Thunder from Down Under! The only problem was that we ordered a salad, and they put croutons on it, so they made us a new crouton-free salad. If you have celiac, tell your waiter or waitress that you are very allergic, and they will tell the cook to be very careful.
They have a gluten free menu, and I ordered off it twice on two separate occasions. The first time, they served a salad filled with croutons; apparently, my server was unaware that croutons have gluten in them. They also served my shrimp on toast. The second time, there was a crouton buried in the salad. Both times, the manager apologized profusely and assured us she would "educate" the staff, and the second time, she comped my meal. Still, this does not engender confidence.
11:00 am - 10:00 pm
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11:00 am - 10:00 pm
11:00 am - 10:00 pm
11:00 am - 11:00 pm
11:00 am - 11:00 pm
11:00 am - 9:00 pm