I've never gotten sick here and I have a very sensitive stomach my favorite is the Alice Springs Chicken without the mushrooms, one time when I went with my boyfriend it had mushrooms they were very understanding and made me a brand new one and apologized and gave us our meal for free!
I will NEVER visit this location again. Despite being so far away, we really like Outback and wanted to try it. First visit - my husband became violently ill. Our waiter was more concerned with flirting with the table of four women in their late 20s-early 30s than with anything to do with us. We didn't order alcohol, so we never saw him again until he brought our food and then brought our check. That was it. Three whole visits. We complained and received a free dessert coupon - that we couldn't use! When I mentioned it, the manager wrote we could get one of the two gf options instead. So about two weeks later, we make the LONG drive down south to eat at this location. Second visit - my husband becomes violently ill. Our waitress told us they didn't have gf selections because they weren't "that kind of restaurant". We asked to be reseated with a new waiter/waitress. That was a huge commotion, and the waitress threw a tantrum about it in front of everyone. New table, new waitress, we finally order. The food delivered is not what we ordered, not how we ordered it, and not gf. Also, we received alcoholic beverages - which we did not order nor can consume. We get through the meal and my husband is violently ill before we leave the restaurant. He goes to the bathroom to be sick and is there for over half an hour. During this time, I am asked THREE TIMES to leave so they can have the table. We haven't even gotten the check yet! We don't even order the free dessert we went for. In the parking lot, I call the restaurant and ask for the manager. I complain about the HORRIBLE service we received, and he starts to yell at me over the phone. I mention I'm in the parking lot, and he comes to my car and yells at me in person. I wanted to call the cops, I was so scared! A LONG time passes, and we're craving Outback. So we decide to give it ONE MORE CHANCE. Third visit - our waiter sits us at a dirty table, then at the bar (which we specifically said we didn't want), and finally at a booth that was clean. We ordered drinks and our entrees (since we know what we eat there). The drinks come with the entrees 45 minutes later. Mine has everything on it I asked to be left off; my husband's is missing the bacon. Both have mashed potatoes with gravy instead of loaded baked potatoes. We send them back and the manager comes over to ask "what our problem is". As soon as I mention that we're gluten-free he says, "Oh. You're that bitchy couple that's always in here complaining about our bad food. Well let me tell you - my staff is trained and certified in gluten-free service. Our food is the best around, and this restaurant is perfect. If you don't like it, then stop eating here. We don't want you here anyways." We were so shocked, and so were the people around us. I started crying, I was so upset and humiliated. We left, and three other tables left with us. In the parking lot, they all spoke with us to find out what was going on. WE WILL NEVER EAT HERE AGAIN. Outback is amazing, but this location can frankly go to hell and take its "perfect" and "best around" food with it. You poison my husband and myself, yell in my face, and blame me? Nope. BAD RESTAURANT, BAD SERVICE. Stay away.
Awesome restaurant always very good with gluten free menu!
Yummy! They even have a flour less brownie that is to die for! Staff very understanding of celiac and gluten intolerances.. Pricey but nice every now and then
Good food, decent selection (except the GF menu is not organized the same as the standard menu so it is not easy to cross reference). I love the steak, prime rib, shrimp, salad, and dessert! Lots of GF stuff. Only negative was that they often put the little cup of Au Jus (that is NOT) GF on my plate and it sloshes all over on the way to the table even when I ask not to be served it. I'll make a bigger deal next time and I'm sure they'll get it right because they do seem to care.
My daughter and I are gluten free due to Celiac Disease, not the trendy not lose weight diet. We went to Outback in Chico for Valentine's Day. Went through the whole gluten free process and explaining that it is a health issue/allergy, not the trendy thing. We ate our meals and the next day we were so sick! We had gluten cross contamination....diarrhea, stomach pain, intestinal pain, bloating, joint pain, chronic fatigue, headache, and my daughter broke out in hives also. Was the worse experience ever and have not been back since. The manager did send me gift cards to refund our meals but I gave them away, don't trust them any longer.
First time dining out since our son was diagnosed 7 months ago with Celiac Disease. Excellent service. We couldn't have the bread so they brought us grapes. Lots to choose from on the GF menu. Our waitress could tell we were nervous so she walked us through the process of cooking and handling. What made it even better was that our son didn't get sick after eating!
Very helpful and knowledgable about cc concerns and gf.
Not bad. A few new items and the waitstaff was really helpful and kind. Still wish they could manage a gluten free alternative to the bread they serve. It is really uncomfortable to watch everyone else enjoy themselves. It would not have to be bread. Just something to make me feel welcome.
Improvements with the menu encouraged me to come back. Happened to have better waitstaff and food was pretty good.
They do have a very nice gluten free menu. I have celiac and must avoid gluten free which makes eating out quite an ordeal most times. My waiter was able to ask questions of the kitchen and they seemed to be aware of what was safe and what contained gluten which was helpful. My meal was very good and the waiter very attentive. I was feeling safe enough to actually try the pecan brownie that was listed on the gluten free menu. My gut told me that there's no way it was gluten free, so I double checked to make sure it was gluten free and not just a typo. They assured me it was safe so I tried it. I sure wish I had listened to myself and stayed away from it! By the time I'd finished it I was in agony! I was breaking out in a cold sweat and felt like I'd been punched in the stomach. I spent the rest of the night dealing with terrible gut pain and all the other 'lovely' effects of being glutened. Sadly, this one mistake made by someone who obviously doesn't understand what 'gluten free' is will cost me damage to my intestines and close to a month long recovery. While it is awesome that they are at least trying to accommodate those on a gluten free diet, it's not much use if the kitchen doesn't know how to keep it gluten free. If your just gluten intolerant, you may be fine, but if your Celiac as I am, then I'd not recommend it.
I have eaten at other Outback locations with confidence, but not at this one. Our waiter seemed disinterested in my GF/celiac request. My Caesar salad looked as if someone had taken a regular salad and removed the croutons - there were suspicious crumbs in it. If I return to this location ( I do love their steak) next time I will place my order with the manager directly.
I have ate here several times and never had a problem. Tonight they accidentally gave me the wrong salad. I noticed right away since there was croutons on it. They corrected it and not only did I get one apology but three. The manager even came to my table. I couldn't have asked for better service! I love this place!!!
On a recent trip to Cedar Point, we ventured "off-property" for one of our lunches. I'd done my GF research ahead of time, so Outback was our destination of choice. Their GF menu was very good. My celiac son enjoyed his meal and particularly loved his brownie sundae! He felt fine afterwards, so no sign of cross contamination.
Great experience! They even have a yummy gluten free brownie dessert!
I was there about weeks ago and got glutened. The cut of sirloin was terrible and I don't know if the sour creme was gluten free on my baked potato. The salad dressing on tasted like it was bottled on the caesar salad. Not a good idea if you have celiac or gluten sensitivities. I've had such wonderful experiences in our outback in Tucson that I believed the waitress that they knew what they were doing.
At first I was a little nervous if they would have something from GF people with wheat allergies or CD but they had more than I thought they had plenty of options and a very knowledgeable staff that understood how important it is to not have Cross Contamination. Would definitely recommend this place!
Knowledgable waitstaff about gluten intolerance and celiac disease. When food came out, wrong side was put with main dish. Without asking waitress said she would have new food cooked so nothing would be contaminated. Manager came over without us asking and apologized for error. Impressed by response!
Zack was AMAZING. If you have any concerns at all, ask for him - he'll take care of you. His sister has an allergy, so he's extremely understanding, knowledgable, and protective of your food (especially if you mention that it's celiac, which is what I have). He even went so far as to prepare some of my food himself to make sure it was safe.
I ordered of the gluten-free menu and it seemed like the waitress wanted to sabotage my meal she brought me a salad with hidden croutons in it and it was an absolute disaster if you go there and see a waitress name Amanda run!!! She cross contaminate gluten-free orders for fun Swan/grant
very accommodating....will make steaks/veggies with no seasoning and the GF menu online is very extensive and helpful.
I was shocked to learn that Outback had a GF menu but was taken aback when I saw how extensive it was. The server was diligent in taking down are order and was knowledgeable about any questions we asked. I have two children who are GF and were both pleased with their meals. I too am GF, highly sensitive and we had no issues. Highly recommend and looking forward to going back!
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