Review of Pho River

Edit: Possible I got sick from something else and I may have previously been a little trigger-happy on this review. However, it’s important to note the following:

The man on the phone was not the knowledgeable owner I’ve spoken with before. He didn’t know what celiac was. He knew about gluten though and assured me they could make my pho gf.

When I asked him to include an alert on the ticket he wasn’t willing and only repeated his reassurances. I explained that I was referring to the space used and the utensils, and he stopped me to ensure me that they would put utensils in the bag with the order. 🤦‍♀ I went on to explain better, and he still insisted that I had nothing to worry about.

I ordered the beef pho without meatballs and the chicken pho to split with my husband. I wasn’t really into either one, so I didn’t eat much.

Next day I could feel the pain ramping up, but I’m not 100% positive it was from them. When I contacted them about it, I spoke with an owner, and he remembered that order and said he was actually alerted before making it himself and he took careful precautions. I put more trust in him, and to be fair, it’s possible I got sick from something else. I just don’t know for sure, and the guy who took my order seriously damaged my confidence in them.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average

Other Characteristics

• Good for takeout
• Good selection of healthy options