Review of Pompano Joe's

9/4/22 - NOT SAFE!! The whole GF community knows that mistakes happen, human error cannot be avoided, but there’s no excuse for poor management. Server checked with the kitchen about my allergies before she put in the order. (Shrimp appetizer that came with a small side of salad and French Bread). She put in the order as GF (no French Bread/no substitutes allowed). Plate came with French Bread smack on top of the salad and partly on the shrimp!! Stuff happens, right? We are used to this. Server saw it, but assured me there was no gluten in the shrimp so, and I quote: “It’s fine right?” Yikes!! Um, no. Manager came by a couple minutes later to, and I quote, “confirm that there’s no gluten in the shrimp dish. So it’s fine right?!” I was polite, but wholly appalled. Frustrated. You know, all the feelings GF people are accustomed to. I went silent during her speech about how it was definitely gluten free and it was just their mistake that they put the bread on top. She then begrudgingly offered for the kitchen to remake it. I did not feel safe so I refused. She did not offer to remove it from my bill. Needless to say, I DID NOT eat it and left hungry. I told the server to have her manager remove it from the bill. Too many other great GF places in town to bother with Pompano Joe’s. Go to My Ohana, an Asian fusion food truck, Merlin’s for pizza and wings, or Jasmine Thai if you don’t wanna be sick.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Poor