Good food but servers have no sensitivity to cross contamination. Also, they got rid of the soft corn tortillas! Only choice is crispy and possibly cross contaminated on their allergens list.
Yes they have no idea what gluten is. but I did my homework like I always do and it's a safe place to eat.
The person helping me was completely unaware of what a gluten allergy was. Had to get the manager. The manager had no idea where their gluten free menu was. The lady taking my order was asked to change her gloves several times but touched the inside of my bowl before she changed her gloves. Not completely unhappy but I think they need more training on all allergies.
Terrible service and I think I was exposed. Milk is surprisingly in almost everything, like most of the meat seasonings. I will not be back to this location, probably not other locations either.
Except for the Barbeque Sauce, brownies and potatoes, it's all safe.
For a fast food type restura nr staff are knowledgeable about gf options which include a naked burrito, naked taco bowl and soft corn tortillas
Ordered off the allergen list. Pretty good.
Amazing food and very friendly staff! Tortilla chips are gluten free but have been cross contaminated if you are super sensitive. They have burrito bowls for those of us who can't have the shells.
They have a good list of allergens on their website. You can basically eat anything except the BBQ sauce, any tortillas or tortilla strips (even their corn tortillas have a possibility of cross contamination), and their potatoes. Their online list also provides information on which items have gluten and which have possible contamination.
Knowledgeable on gluten, allergies, and what they have that's safe
I have eaten at a few Qdobas & never gotten sick. However at this particular location at the Indianapolis airport, I asked to verify that the meat was still gluten-free since I had not been in a while. The server told me, "Nothing is gluten-free here." I thought maybe she just did not know what gluten-free meant, so I asked to speak with the manager. He came out waving his hands and told me very dismissively, "We have nothing you can eat here. Nothing." I said I understood they could not guarantee no cross contamination, I just wanted to know if it had gluten ingredients. He wouldn't elaborate, he just kept saying, "We have nothing gluten free." He clearly just wanted me to leave. I have really "lost my appetite" for Qdoba now. I don't think I will ever go back.
GF options for those not able to eat flour tortillas. Not a GFRAP participant but offers a GF menu and allergen list. Ask employees to change gloves. National chain. Food is good. Stray away from fryer items like tortilla chips. Risk for cross-contamination.
Cross contamination everywhere! Not safe. Wheat tortillas touching the counter and they employees gloves. I shouldn't have eaten here but after not eating all day I was desperate. Only took about 5 min to get sick. I told them about my severe allergy and the girl gave me an allergy info sheet. I got a bowl so she wouldn't be touching anything with her gloves and nothing would be fried. Just got rice, beans and chicken. When I got to checkout, the boy grabbed the allergy sheet out of my hand and shook his head and started talking to another employee like I was a complete idiot walking off with the allergy sheet... Avoid this place, end of story.
Used to love it here-before celiac diagnosis. Have eaten safely a couple of times but have gotten sick a couple of times. Went to try it again and the customer ahead of me wanted black beans. The worker put the beans on the tortilla. Then the customer said she wanted fewer beans so the worker scooped off some of the beans (that had of course already touched the tortilla) and put them back in the pan. Needless to say I left without ordering. May be fine if you don't have to worry about cross contamination.
Love the tortilla soup.
Staff was very knowledgable of what was and wasn't gluten free, I have celiac disease so I am a bit more careful, they have corn tortillas for tacos but they are fries in same area as flour ones and only 2 sauces have gluten but if you get a naked bowl or salad there are a lot of choices. I had a great experience with the gal that did our order and would definitely go back again.
This review is only regarding this particular Qdoba location. We ordered soft corn tortillas, which are listed on Qdoba's website as gluten free. We were given flour tortillas, which we did not realize until we were halfway through our meal. We feel stupid about that, and it is our fault that we weren't more careful, but the fact remains that we were given flour tortillas when we specified corn, so we were glutened. Besides that, the staff was not friendly, the bathrooms were not clean (10 minutes after opening), and when we showed the flour tortillas to the person working the register and explained what happened, we didn't even get an apology. Overall, just a really bad experience. Please be more careful than we were.
I asked the man working about what had gluten and he recommended the naked burrito, so good! Their tortilla chips are also good. He went through the line of choices with me and told me what and what not is gluten free. Plus he changed his gloves!
The manager of the Q'doba on Howell has a shellfish allergy, so he completely understands how dangerous eating out can be for Celiacs. Most of his staff know both my daughter and me and change their gloves before we even ask. I have not gotten sick from eating here. The one on 76th is great too.
I ate here all the time pre-diagnosis (celiac). The last time I was in was a few weeks ago, and I told them that my son and I might have to go completely gluten-free...fast-forward to today. I haven't eaten out anywhere yet but thought i'd give it a try. The manager and server behind the counter saw me walk in and before I said anything went and got clean spoons and the server went and washed her hands and hot clean gloves!! Not only did they remember out conversation weeks ago but they had done research on safety procedures! They even put a sheet of tinfoil under my bowl so even the bottom would be uncontaminated! I'm blown away by their thoughtfulness and customer service. Highly recommend (plus it is delicious food)
Their website was a great tool. I am not a celiac but extremely sensitive to wheat soy and dairy. Totally picked what I wanted just from the website. It tasted great.
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