Good food but servers have no sensitivity to cross contamination. Also, they got rid of the soft corn tortillas! Only choice is crispy and possibly cross contaminated on their allergens list.
Yes they have no idea what gluten is. but I did my homework like I always do and it's a safe place to eat.
The person helping me was completely unaware of what a gluten allergy was. Had to get the manager. The manager had no idea where their gluten free menu was. The lady taking my order was asked to change her gloves several times but touched the inside of my bowl before she changed her gloves. Not completely unhappy but I think they need more training on all allergies.
Terrible service and I think I was exposed. Milk is surprisingly in almost everything, like most of the meat seasonings. I will not be back to this location, probably not other locations either.
Except for the Barbeque Sauce, brownies and potatoes, it's all safe.
I asked the server what the gluten free items were and he had no idea what I was talking about. He got the manager who stated I would have to look on their website for ingredients as it was too much of a liability for him to declare something gluten free or not! No dedicated prep area or consideration for cross contamination.
The staff was very friendly. my daughter is also casein free, so the tacos they messed up on, they offered to me for free. But I just made them up for my husband. Flour shells are rarer, but they do use it, and have a shared warmer. So I can't rate celiac friendly. But they are great and we will eat there again.
I eat at this location a lot and have never had any issues.
I have celiac and noticed online that there were gluten free options. I walked in told the server/manager that I would have a bowl. He said one second took his gloves off went to sink washed his hands then put new gloves on. I thanked him. He then proceeded to tell me what I could eat and what I couldn't. Great experience and food will definitely be back!!!!
Before ordering, make sure to familiarize yourself with the GF ingredients from Qdoba's website. It seems that there are policies in place, but the staff did not appear well-educated on GF and did not take it very seriously. Although they changed gloves readily, they did not change any serving utensils. The restaurant only has one workspace for preparing food. When eating here, look out for yourself and be careful as cross-contamination could be an issue.
While the whole menu is not Gluten Free, almost all of the meats, beans, Quesos are gluten free. At this location staff is very understanding and change gloves when preparing food. Be sure to order the "naked" burrito (no tortilla). The salsa is gluten free but they warn that the chips could have cross contamination so eat with caution. My self and my girlfriend have eaten several times without any problems.
I eat here regularly, and I'm pleased with the selection. I always ask them to wash their hands and change their gloves and they never give me a hard time about it. The tortilla chips and the specialty queso are NOT gluten free, but the basic queso is.
The online menu had lots of gf options. The employees were very understanding of my daughter's food sensitivity (celiac). They washed their hands, put on new gloves, made sure the utensils didn't touch the bowl, had only one person handle her food and then handed the bowl directly to me to ensure no cross contamination.
Very aware, staff changed gloves without prompting when I said I needed gluten free, gave me allergy list. Very happy with my experience there!
For a fast food type restura nr staff are knowledgeable about gf options which include a naked burrito, naked taco bowl and soft corn tortillas
Ordered off the allergen list. Pretty good.
Amazing food and very friendly staff! Tortilla chips are gluten free but have been cross contaminated if you are super sensitive. They have burrito bowls for those of us who can't have the shells.
They have a good list of allergens on their website. You can basically eat anything except the BBQ sauce, any tortillas or tortilla strips (even their corn tortillas have a possibility of cross contamination), and their potatoes. Their online list also provides information on which items have gluten and which have possible contamination.
Knowledgeable on gluten, allergies, and what they have that's safe
I have eaten at a few Qdobas & never gotten sick. However at this particular location at the Indianapolis airport, I asked to verify that the meat was still gluten-free since I had not been in a while. The server told me, "Nothing is gluten-free here." I thought maybe she just did not know what gluten-free meant, so I asked to speak with the manager. He came out waving his hands and told me very dismissively, "We have nothing you can eat here. Nothing." I said I understood they could not guarantee no cross contamination, I just wanted to know if it had gluten ingredients. He wouldn't elaborate, he just kept saying, "We have nothing gluten free." He clearly just wanted me to leave. I have really "lost my appetite" for Qdoba now. I don't think I will ever go back.
GF options for those not able to eat flour tortillas. Not a GFRAP participant but offers a GF menu and allergen list. Ask employees to change gloves. National chain. Food is good. Stray away from fryer items like tortilla chips. Risk for cross-contamination.
Cross contamination everywhere! Not safe. Wheat tortillas touching the counter and they employees gloves. I shouldn't have eaten here but after not eating all day I was desperate. Only took about 5 min to get sick. I told them about my severe allergy and the girl gave me an allergy info sheet. I got a bowl so she wouldn't be touching anything with her gloves and nothing would be fried. Just got rice, beans and chicken. When I got to checkout, the boy grabbed the allergy sheet out of my hand and shook his head and started talking to another employee like I was a complete idiot walking off with the allergy sheet... Avoid this place, end of story.
Used to love it here-before celiac diagnosis. Have eaten safely a couple of times but have gotten sick a couple of times. Went to try it again and the customer ahead of me wanted black beans. The worker put the beans on the tortilla. Then the customer said she wanted fewer beans so the worker scooped off some of the beans (that had of course already touched the tortilla) and put them back in the pan. Needless to say I left without ordering. May be fine if you don't have to worry about cross contamination.
Love the tortilla soup.
Staff was very knowledgable of what was and wasn't gluten free, I have celiac disease so I am a bit more careful, they have corn tortillas for tacos but they are fries in same area as flour ones and only 2 sauces have gluten but if you get a naked bowl or salad there are a lot of choices. I had a great experience with the gal that did our order and would definitely go back again.
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