Review of Red Cow

I had such high hopes for this place after I’ve read other reviews but I got severely glutened last night. After reading the other 2 reviews and then other reviews based upon other locations I decided to give it a try. The customer service there is AMAZING and the server was extremely knowledgeable about Celiac Disease vs gluten sensitivity. I was ensured that they use separate fryers and they get new oil and ingredients. He also stated he marks it as a allergy in their system and the cooks will know it is for Celiac. My husband and I ordered the gluten free Buffalo Cauliflower which is breaded but it is supposed to be breaded with gluten free breading. We placed our order and I went to the bathroom to wash my hands right after and in 5 minutes our appetizer was sitting on our table. I immediately questioned if it was actually gluten free because for a gluten free appetizer to be cooked for Celiac that quickly just seemed odd to me. I was so nervous to eat it but decided to try because the waiter ensure me they took proper precautions. For main course I ordered the boneless wings which are listed as being gluten free but the bone in ones are not. I ordered the buffalo boneless wings and dry rub with a side of truffle fries. The boneless wings looked like they were gluten free and took time to come out. Our meals took about 15-20mins to come out which to me is a very fair wait time but the waiter apologized for it taking so long and he was going to comp one of our items. We had no problem waiting as we have waited way longer before for gluten free meals elsewhere. I felt much more at ease about eating the wings and fries. On the drive home which was about 20-30mins I started feeling off. Once I got home my heart started racing as it does with being glutened and I started getting nauseous. 10 minutes later I was violently ill. It took about 3 hours of constantly getting sick and severe stomach pain to be able to move back to my bed. I feel much better this AM but feel like I usually do after I’ve been glutened. I am a very sensitive Celiac so there was cross contamination somewhere or something was not completely gluten free. Needless to say I won’t go back which is unfortunate because the food tastes amazing, the customer service was amazing, everyone worked as a team and despite being insanely busy they were on top of things. I gave 2 stars for the customer service in general.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Safety Feature Ratings

• Dedicated gluten-free fryer
• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent