We are from the UK and discovered Red Robin about 10 years ago which was before our burger restaurants had gf buns. At the time it was explained to me that the fries were gf and the burgers were also safe.
We visited today and I asked for the allergen list just to check everything out. I am also dairy free and was surprised to find there was almost nothing I could eat except steamed broccoli - I couldn't eat the fries!!! And all burgers came with cheese. But I decided to risk it and had a burger with no cheese and fries.
Our server and manager did not understand what was going on.
Closer examination of the allergen menu at my leisure I found that although the fries did not contain dairy there could be cross contamination - I do not understand how this can happen in a dedicated fryer. If they are so concerned about cross contamination why does the brocoli not get contaminated?
The staff were very helpful but they were unable to explain why the allergen menu said I could not eat certain items. They need better training to support the allergen menu.
— Somewhat
— Most/All
— Excellent
Enjoyed my scorpion burger with fries then I found that I was charged for the gluten free bun AND the jalapeños. Rather ridiculous that you can’t have jalapeño coins but won’t substitute real jalapeño pieces without charge . But overall good meal.
— Separate gluten-free menu
— Some
— Good
I’ve been to this particular location multiple times as a very sensitive celiac and they always take care of me! I know there are negative reviews from the past, but they seem to much more knowledgeable now. A great place to get a quick burger and fries.
— Separate gluten-free menu
— Some
— Excellent
Red Robin has gluten-free buns for their burgers. Many locations also have dedicated fryers for gluten free-fries. Please verify with your server.
I went to Red Robin’s just for the fries. The waiter talked to the chef about being gluten free and the chef stated only the seasoning on the fries contained gluten. 10 minutes into eating fries I got a sudden headache out this world on top of that, I had sharp pains in my stomach. Never again!
No
I'm giving one star for having a GF menu (although it is only available online and it took forever for the server to locate the tablet given to customers to access it) and one star because I didn't get sick from the food. That, however, were the only positives to my experience there. The service is terrible, the servers know nothing about GF and the food is mediocre at best.
I hate to even give 1 star because they don't deserve it! We had 3 different waiters that came to the table & not one of them knows what gluten is!! This restaurant has NO GLUTEN FREE MENU - NONE! My husband & I asked for the mgr to come to our table & talk to us- he refused, told his staff to hand us iPad & we could figure it out! I asked if fries were GF- waiter said they fry breaded food in same fryer! We got up to leave, saw mgr- (Ben) who said "we are just supposed to hand you the IPAD for you to figure it out! Don't try this restaurant - NO ONE KNOWS ANYTHING ABOUT GLUTEN ALLERGY!!!
No
Delicious food. Gluten free buns and fries. My husband and I are both highly sensitive to gluten, and neither of us had any reaction.
I have to say that I read the review below this afternoon when looking for somewhere to eat lunch. It's very hard to find GF stuff in Montgomery so I took a chance and decided to go for it. My server Candee was awesome and very knowledgeable about the menu. She reassured me that they completely change the oil for the fries and will not place anything else near the food. I also have other allergies such as fish/shellfish and milk, so it's especially hard for me to find things to eat. I had the Simply Grilled Chicken burger with the optional lettuce wrap. It was delicious and flavorful. I will definitely be going to this restaurant again.
I must say that I had a truly pleasant GF experience at this Red Robin in Montgomery, AL, while on my way to a business trip in Atlanta. I was nervous to try this place, considering the GF menu having SO MANY disclaimers. Upon calling, the manager Derek reassured me that they offer GF buns, prepare the food very carefully to avoid cross-contamination, and have a dedicated GF fryer for the french fries. With this reassurance, I decided to give them a try (a bold move considering the major business meeting I have in Atlanta tomorrow). My waitress, Toya, was even more reassuring. She quickly instructed me not to use the special Red Robin salt seasoning on my fries, and shared with me that a she regularly has people request GF accommodations. Pam from the local GIG group also recommended I try it, after sharing that their support group recently had a meeting there. I will definitely returning to this Red Robins and hope to have similarly pleasant experience at other locations within this restaurant chain.
Absolutely amazing! I have been coming quite often. I just let my waitress know about my gluten allergy, and I have never had any problems. I usually get french fries (they have a separate gluten free fryer) and a chicken Caesar salad. Thank you Red Robin staff :)
— Somewhat
— Some
— Excellent
Always a trusted option when looking to eat out
My family used to go to Red Robin. Pretty good about my very severe allergies to wheat, barley, cashew, and pistachio. I always got the plain chicken breast which is pretty good.
— Somewhat
— Not Much
— Excellent
Our experience was great. Our server was very knowledgeable and was able to answer all questions with confidence. He was fantastic as a server! We order the kids grilled chicken with French fries and ranch, which the server said was GF without even me asking. We will be back.
— Very
— Some
— Excellent
The staff was very good about the cross contamination and even brought my food out separate.
— Very
— Most/All
— Excellent