I'm giving one star for having a GF menu (although it is only available online and it took forever for the server to locate the tablet given to customers to access it) and one star because I didn't get sick from the food. That, however, were the only positives to my experience there. The service is terrible, the servers know nothing about GF and the food is mediocre at best.
I hate to even give 1 star because they don't deserve it! We had 3 different waiters that came to the table & not one of them knows what gluten is!! This restaurant has NO GLUTEN FREE MENU - NONE! My husband & I asked for the mgr to come to our table & talk to us- he refused, told his staff to hand us iPad & we could figure it out! I asked if fries were GF- waiter said they fry breaded food in same fryer! We got up to leave, saw mgr- (Ben) who said "we are just supposed to hand you the IPAD for you to figure it out! Don't try this restaurant - NO ONE KNOWS ANYTHING ABOUT GLUTEN ALLERGY!!!
Delicious food. Gluten free buns and fries. My husband and I are both highly sensitive to gluten, and neither of us had any reaction.
I have to say that I read the review below this afternoon when looking for somewhere to eat lunch. It's very hard to find GF stuff in Montgomery so I took a chance and decided to go for it. My server Candee was awesome and very knowledgeable about the menu. She reassured me that they completely change the oil for the fries and will not place anything else near the food. I also have other allergies such as fish/shellfish and milk, so it's especially hard for me to find things to eat. I had the Simply Grilled Chicken burger with the optional lettuce wrap. It was delicious and flavorful. I will definitely be going to this restaurant again.
I must say that I had a truly pleasant GF experience at this Red Robin in Montgomery, AL, while on my way to a business trip in Atlanta. I was nervous to try this place, considering the GF menu having SO MANY disclaimers. Upon calling, the manager Derek reassured me that they offer GF buns, prepare the food very carefully to avoid cross-contamination, and have a dedicated GF fryer for the french fries. With this reassurance, I decided to give them a try (a bold move considering the major business meeting I have in Atlanta tomorrow). My waitress, Toya, was even more reassuring. She quickly instructed me not to use the special Red Robin salt seasoning on my fries, and shared with me that a she regularly has people request GF accommodations. Pam from the local GIG group also recommended I try it, after sharing that their support group recently had a meeting there. I will definitely returning to this Red Robins and hope to have similarly pleasant experience at other locations within this restaurant chain.
this location has been a regular stop for me for several years and they have been awesome. Amy? in the bar area often takes care of me & actually remembers customers usual orders, she's great! Never had problems with GF burger bun (yay!) & unseasoned fries (double yay!)
Amazing gluten free bun. It's light and soft with none of the denseness or crumbling found in most GF buns. I was doubtful it was actually GF until I compared it to my husband's and realized it was different. Fries are safe too. It's really a treat to be able to safely eat a real burger with a bun and fries!
My husband has celiac and I have an autoimmune diseases requiring me to be gf. Red Robin is a favorite of ours. Almost every server has been well educated and took our gf requirements seriously and we have appreciated it! Love that we can have their seasoning now that it's gf!
I eat here almost weekly. There are a lot of options and the fries are safe and bottomless. I usually get the French dip (minus onions for gf) on the gluten free bun. Lettuce wrap isn't bad for sandwiches either. Just let your server know it's an allergy.
The first time we had food from this location it was taken out and everything was fine. We went there again yesterday and my husband ended up with breaded onions on his burger and they gave us all seasoned fries which we were later told has gluten. Hit or miss really. Won't be going to this location again.
My waitress was Erika she was great! I ordered the bacon cheeseburger got a gf bun (which was so delicious) got gf fries tastes great. They have a separate fryer. They are very aware of cross contamination. Got more fries & we got gf fries for the table.
Excellent and delicious! Our meal was prepared and delivered by the manager who personally made sure there was no cross-contamination. They were very cautious and our server Toni was sure to double check everything and answer our questions. They had no problem when I asked that our toppings be taken out of the walk-in instead of on the line. First time dining out since diagnosis and their exceptional service put me at ease. I will be eating here again soon! Update 3/10/17: Went again this evening a little before 6pm. Our server Allen was an excellent listener and didn't complain about my many requests. He even wrote them all down to be able to communicate them to the kitchen staff and even suggested/checked ingredients of a few sauce options. Very understanding and I so appreciated his extra effort!
red robin has been very hit or miss for us. we have had successful visits only about 50% of the time. it seems that during lunch (when it's slower, perhaps?) we've been able to eat without my husband getting contaminated . every time we've come in at dinner time and it's busier, despite extensively explaining to the server who writes it all in red (they've shown us) he gets contaminated every. single. time. we love that they have a website that lists their gluten free products, but it's very frustrating to use for my husband. we love that they have dedicated fryers and are generally knowledgeable about allergens, etc. but this needs to be ALL the time. being busy doesn't excuse them to be sloppy or irresponsible and make someone sick.
My local restaurant used to be fantastic. The past several time I've been there (over the span of a year) I've gotten sick. I've found sesame seeds from a gluten filled bun on my plate three of those times. They are currently on my do not trust list.
For those with gluten sensitivity or intolerance, this restaurant would probably be fine. However, for those that have celiac-don't be fooled! They advertise as gluten free but have no accommodations for cross contamination. The staff was not very knowledgeable, and although they assured me they would cook my meal on tinfoil to prevent contamination, I was very sick afterwards.
Despite what I was told by the individual who took my order that things would be prepared gf and that the fries were in a dedicated fryer, whoever prepared my meal in the kitchen did not properly make a gf meal. I ordered a burger and fries from the to go menu, and was horribly sick within 20 minutes of eating. Was in pain for almost 48 hours after the meal. Food was not prepared as promised. If you are celiac, I would not go to a red robin facility.
I can't speak for celiac's, but for someone with gluten sensitivity, this is an excellent option. Staff cares about food sensitivities/allergies, and will let you look at an iPad or tablet to see what you can eat (mark which ingredient you wish to avoid).
Ate here 4 months ago got extremely sick as did my Mother in law. The restaurant was very dirty. Love Red Robin but after getting so sick I'm not going back. The Gluten-free buns are the worst. Extremely dry. The staff doesn't understand about cross contamination. Save your stomach.
While I was ordering my appetizer I made it very clear that I wanted the gf sweet potato fries to the server. When they came out, I started eating them trusting my server listened to me. Instead I come to fine mozzarella sticks mixed into them. Trying to explain this to the server that I'm now going to get sick over this, she told me that she didn't know they couldn't touch/about cross contamination. This is not my first experience with contamination here. Ordering a salad that you can have the blue cheese and crouton removed then having it served not once but twice with the contaminates on followed by them scraping it off like it's not a big deal had me speaking to the manger quite often. Why offer a specialized menu that you pride yourself in having without training your staff on what certain things contain??? I was very fortunate that my symptoms won't come straight away. I cannot image if someone had such a severe allergy that they would need an epi-pen than having your server use the excuse "I didn't know". Will not be visiting again anytime soon.
Multiple waiters caused me to get an answer to the question regarding if the chips served with the artichoke & spinach dip were gluten free or not. Since their online allergen list was down, I relied on the answer from one waitress who said they were. NOT! I got sick for 3 days. And my salad cane out with croutons but our waiter immediately sent it back. The manager brought it out with apologies and a promise that it was removed from my bill. Nice of her, but I won't be back. I'm not willing to get this sick again.
Honestly this was the worst Red Robin I've ever been to. Typically they have separate fryers nope not at this one. The waitress also told me she had bad Celiac, which honestly I have to completely doubt after she told me shared surfaces and fryers are totally fine for people with Celiac. I ended up having a wedgie burger which was fine but there wasn't any of the protein cup (I didn't get the gf bread) and the burger was way over cooked. Our waitress disappeared too so that didn't help either. Needless to say as much as I usually love Red Robin we won't be back.
Have been eating here for over a year with no problem but then on a celebration for a family birthday I found a piece of a chicken finger at the bottom of my refill fries that I have been told were gluten free when I informed my waitress who was horrified, told her manager. Manager did not handle it well, asked me if I would get sick, informed me that sometimes things get in their other fryer, and that his son is gluten intolerant so he knows how this goes. He finished his monologue with the simple statement that if I get sick please call them back later. Left me with no solution or anything. I did spend the next 36 hours very sick and in pain. Had to escalate this whole problem to the upper management and regional managers. Was never assured that the problem was fixed, will not eat here again.
Ordered a salad and made very clear I had an allergy and was not a life style choice. I had a fried onion straw hiding in my salad that I found after I had started eating. Told our waiter and his response was "My bad". And I had to tell him I wouldn't be paying for it, he didn't even offer to take it off our bill. We also wrote an email complaint and never heard anything back.
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