In the past year I've been to this Red Robin 4 times. The first two visits I would have easily rated this location with five stars. Unfortunately, the two most recent visits have proved the staff either doesn't understand cross contamination or doesn't take it seriously. My visits last month, I got glutened and shook it off as cross contamination as I ordered a burger that I hadn't had previously. Today, I ordered the California chicken wrap that I had eaten safety the first two times I visited. I asked the waitress twice if the fry vat was dedicated and both times she verified that nothing breaded goes into the dedicated fryer. I was told my food would be prepared in a dedicated food allergy area in their kitchen. My food was brought out on a platter on its dedicated plate along with three other meals sandwiched around it. I ate half of my fries in excitement that I was eating gluten free fries! Then what should I behold in the bottom of the container, a breaded jalapeño. The waitress and manager again stated my food was prepared in their allergy safe area. They have no idea how that jalapeño got in my fries, because they were prepared in a dedicated fryer. The manager offered to have a new meal prepared for me. Pointless, as I have to deal with the consequence for the next week. They did give me my meal for free.
Many Gluten free options and a dedicated fryer! Yea! I always am very clear with the waitress that I have an allergy to gluten, and that I'm not on some fad diet... And that I will get sick with a tiny crumb. So I was happy to eat safe here.
I have had a consistent good experience at Red Robin. Knowledgeable staff and LOVE that I can have a burger ON A BUN...and fries! I do have Celiac and am extremely sensitive and have never had a reaction. They do have a dedicated fryer for their fries.
Wonderful service and wide selection. However, cross contamination occurred and I got very ill. I specified gluten free, ordered from the GF menu, and still got sick.
Called ahead of time to make sure they have dedicated fryer for their fries. Manager was very informative about their food prep. Was told the manager takes care of the order from start to finish. Ordered off the gluten free app which we downloaded in the restaurant. Grilled chicken was good and our daughter chose fruit instead of fries. The server was knowledgable about gluten and manager did bring the food out. Overall very impressed with how well they handled everything. We did choose to go in at 5:00 before they got busy. Highly recommend.
Very friendly and accommodating staff. When I asked the hostess about gluten free buns and a dedicated fryer for the fries, she told me she was Celiac and recommended her favoeite meal. Upon ordering, my server asked if it was a preference or for health reasons. When I told her it was for health reasons, she said my meal would be prepared separately and brought out separately so there wouldn't be any cross contamination. The manager brought my food out and reassured me that it was prepared separately. I will definitely be back on my next trip to Northern KY.
Excellent service and they knew their gf options! Comprehensive allergy menu. Second trip and now they even have gluten free buns and fries. Awesome!
I've come here a few times I don't think I have had any problems. But the last time I went they gave me a burger that had a regular buns lucky I knew what the bun was supposed to look like And was able to send it back .That's the only reason i gave them three stars because i think it's super important when somebody says gluten free that it is
Ordered from gluten free menu that designated how the dish needed altered to make it GF. The server was very attentive and the manager served my meal. There was a gluten filled topping on my sandwich and with much apology they remade my meal for me. The manager also kindly covered the cost of my meal. It was a very good restaurant experience!
Eat here often with celiac kids. Staff well educated. Chef and manager will often come to table with food to ensure no cross contamination.
Been there five times . My daughter with celiac has had no reactions. Very careful about cross contamination. Highly recommend it
Given them a few chances, and I'm pretty easygoing, but each time they seem to be getting worse. The server could not present a gluten free menu and did not seem to understand what gluten free options they had. Once I received the order, I knew immediately that the buns were not gluten free and another server took the order away. The second time they brought the food there were battered jalapeños in the burger, which were not gluten free.. needless to say I won't be back. Very risky place.
I absolutely love the Red Robin in Holland. They were so helpful with finding me gluten free foods and my server ( Lexi ) was amazing. She was so patient and was very knowledgable on gluten allergies. Not to mention they had so many options!! Highly recommend it!!
Great buns, dedicated fryer for fries, good service, simple menu on iPad. Just what we were looking for! Should have 1 GF beer available.
Horrible! If you want to eat here you better do your research before you get to the restaurant because they won't help you. Our server refused to double check with the kitchen if a burger could be made gluten free. Which is sad since the gluten free buns are a nice option. The server never offered one of their iPads to look up the menu. She just kept telling us she didn't want to be liable. The manager on duty was nice and tried to rectify the situation. But by then the experience was ruined and we won't likely be back.
Ate here a few times in the past few weeks and have been feeling sick without knowing where I was glutened...stopped by today on our way home, I let my server know that I have Celiac and anything with even a small amount of gluten will make me sick and she reassured me that the sweet potato fries that I ordered would be fried in their dedicated fryer (as the servers had every time I notified them of my problem)... I received my fries and ate about 1/3 of the basket before I found pieces of onion straws mixed in with the fries...when my husband asked the manager about the onion straws he told us that they only fried the steak fries in the dedicated fryer (even though the sweet potato fries are gluten-free and could have been fried in the dedicated fryer). The staff had no idea what gluten-free actually meant and why it was so important that my food be made right...but at least now I know what glutened me.
Both the waiter and the manager repeatedly told me the Boca burger was gluten free and insisted until I googled it and showed them that it's made of soy and wheat gluten!! When I asked for a version of the adult grilled cheese, just on a bun, it confused them like crazy, and then they brought me 2 pieces of American cheese melted on a completely dry bun. Not safe, not tasty. Couldn't pay me to come back again.
I have celiac and I asked them if an item was gluten free...they said yes, but there was no dedicated fryer. They told us they put the chicken on tin foil to prevent contamination, but it made me sick anyway.
Red Robin is NOT GLUTEN-FREE!!!!!! I actually had to sit there and watch my family eat because the chef refused to make me the nachos (because I don't eat meat) I made it "difficult " for him!!!! I MADE IT DIFFICULT!!!!!! I will NEVER step ONE FOOT in there again!!!!
I've only been once and definitely don't think I'll go back! Explained that I could not have gluten and was assured gf was easy... the buns are gf and any burger could be modified. I was brought a regular bun though! Thank goodness I was paying attention and didn't just eat it. They took the burger off the check, and offered free dessert... of which there were no gf options! Lol. I appreciate they made an effort to apologize but my health was put in jeopardy. Eat at your own risk!!
Red Robin never disappoints. Great service, waiter Tony was very attentive and handled my allergy like a pro. They cooked everything separately and I felt fine afterward (I have celiac.) Only complaint was my burger wasn't very hot when I got it and the bottom bun was a little dry but all in all, great burger and fries!
My daughter always gets a burger on a gluten free bun and fries with seasoning and has not gotten sick. The Rogers location has the best manager I have ever spoken to. He was very patient and answered all our questions and none of the servers have ever been impatient with us.
They know what gluten free means and have lots of options. Waitress was knowledgable and helpful. Food was delicious too.
Visiting from out of state. The waitress was wonderful, gf food brought out separate from non gluten free food. She double checked the fries when she brought refills that they were gf. My daughter and I are both very sensitive celiacs, and did not get sick. We went later on a Sunday night, was not busy.
I eat there often and never had a gluten reaction. They have a dedicated fryer. The staff are very friendly.
We read the reviews and we're excited that our 9 year old with celiac could get fries and a burger. She did feel slightly sick after, which could have been for several reasons. We would go here again to at least give it another chance.
They would get 5 stars except that their beef is not good enough to get top marks. Ordering it "well done" helps. The GF buns are absolutely great. Red Robin's will even sell their buns separately. Bottomless frech fries are marvelous, just marvelous. They will even cook you a batch without salt (in case you are watching your sodium intake). Heinz mustard available on request.
Service is always lacking at this location. Server wasn't very knowledgeable about the GF bun or fries. I even asked manager if one of the shakes had malt and was told I could look it up on my phone or use their iPad. Personally I feel if you as a manager are unsure, educate yourself and look on the iPad for the customer. Then if you are ever asked that question again you have the answer. All in all burger was ok, fries are always great. I didn't get sick. Wish they had a better staff since.its one of the few places I can actually eat out at.
the food was great. the service was horrible. it was very empty so being busy was not the reason.. our waitress was rude. I asked her a question about the gluten free options she said i don't know is it on the ipad then it is. my sister said i can't find this burger on your menu (non gluten free) she said still it's there but didn't show where it was. the list could go on..
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11:00 am - 10:00 pm
11:00 am - 10:00 pm
11:00 am - 10:00 pm
11:00 am - 11:00 pm
11:00 am - 11:00 pm
11:00 am - 10:00 pm