Make sure to get gfree fries with no seasoning, if I forget to ask and I eat the regular fries I get sick.
We had an excellent server who was knowledgeable about gf and triple-checked everything to make sure our order was OK. They had a separate fryer, which is always a bonus. We were handed an iPad on arrival where we could search their allergen listings.
If I could give this location zero stars I would. I've been here twice now and both times have gotten sick even though they assured me what I was ordering was gluten free. Absolutely horrible service when it came to being allergy sensitive, to the point that even my friends who were with me who were not gluten free began laughing uncontrollably after the server would walk away because the things they said were so ridiculous! For example when I asked if the fries that he had just brought out were the gf ones they said they would make me, he responded, "um, it has salt." And walked away like he had no doubt that was answer enough. Excuse me, do you have any idea what gluten is? Because salt has not a thing to do with it. And if it tells you something about whether it's the gf version or not, please share that info, thanks. Absolutely crazy that they would find the things they did to be any level of customer service. I will NEVER eat at any red robin location again after these two experiences at this location. Do yourself a big favor and don't go here.
Where to start...wait time was at least double what we were told. Our waitress stopped by twice to say she would be right with us. We waited at least 15 min to even place a drink order. The menu had decent offerings including fries. However, there were major safety issues. I ordered a burger and fries. I was delivered a burger and Caesar salad with croutons (not GF croutons). Then a series of mess-ups trying to get the correct order. I wasn't even sure if I should eat the new meal considering they sent gluten out on the plate that is supposed to be gluten free. The manager was apologetic and comped the meal and seemed to understand the potential consequences to a Celiac. Nonetheless, I don't think I will return.
had a horrible gf experience here at this location. Never had any issues at any other location across several states. I sent an e mail to corporate, this locations manager called me to tell me how wrong I was. No, this location is not as trained or caring as all the other locations. I felt they did not want my business.
We love RR as our "go to" family night out. The staff is knowledgable about gluten. We've never had an issue with reactions.
Great to have a burger with a delicious bun! Great staff and manager. We have eaten there several times with no issues. Nice to have RR as a GF option.
I have eaten here a few times, having a gf bun and fries but I have had a mild reaction the first two times and the last time it was bad enough to not eat there again. So sad cause it was nice to be able to eat a bun and fries like everyone else.
Red Robin is a family favorite. The managers wife has Celiac so he really knows his stuff. Dedicated fryer for fries, and GF buns. We have been there 20+ times and love it. PS. I was told that even though the seasoning does not list wheat in the ingredient list, RR cannot guarantee that there was no cross-contamination in the production, so if you have Celiacs it is safer to avoid it.
I go here a lot, I've never been sick and their burgers are amazing! The service is good too.
I have had a couple positive experiences here, but I will now avoid this place when it's busy. My last two experiences haven't been so great. In the first of these two, we called ahead for avocobbo salads, asking specifically for gf modifications. We picked them up, went home, and found that the bleu cheese was on the salads. I called to have it fixed. We arrived and the manager told me to tell the staff taking my order what modifications to make for my order to be gf. She was so adamant, and repeated herself multiple times; I felt as though she was putting all the responsibility on me. As one with celiac disease, who happens to also be pregnant (double reason to stay gf), I will do what's necessary to be and stay healthy. However, with an establishment that boasts gf measures (including a dedicated fryer), I shouldn't have to be solely responsible in teaching the staff how to serve what the restaurant offers. Anyways, we just went again tonight and, based on their own allergen menu, I detailed to the server the changes I needed in my salad. My husband ordered a burger with gf modifications. The fries brought out weren't gf (I'm experiencing a reaction from them as I type), he didn't get a gf bun, and my salad arrived with garlic toast on top (I did specify no toast). The server was wonderful, she demonstrated total awareness of my needs, and watched us like a hawk, asking right away what was wrong when I had to send the food back. She then went back, unbeknownst to me until her return, to ensure my salad was entirely remade. I'm not sure where the lapse is. If we go again we will no longer go when this place is busy, as it has been with both of these incidences.
We just had an amazing experience at this location. The manager Myke came to our table and explained the whole process and steps they take to ensure there is no chance of cross contamination. He brought over a tablet to go over the menu items that would be safe for my daughter to eat. He even went back and made her food himself. At the end of our meal he came to check on us and gave me his business card and told us to ask for him if we had any other questions.
Red Robin was one of our favorite places to eat. Then this year my daughter and husband were diagnosed with Celiac. I have gluten intolerance along with other food allergies. Going out has just been a struggle for us. We saw the reviews and decided to try it. All I have to say is WOW how impressed we were. We all had burgers and fries. We were served by the manager and the district manager came over and asked how everything was. We found out that the district manager is gluten sensitive, so he knew our concerns. We will definitely be going back.
Generally haven't gone since they stopped printing menus, but family was in town and wanted to go. Big mistake. I was very careful with the waiter, who seemed very knowledgeable. They promised me the fries were all cooked in a dedicated fryer. After eating half of my meal I picked up a fry to find pieces of onion ring underneath it. I've been sick for many days now and I'm probably not done yet. The waiter was very apologetic, but the manager didn't really seem to care.
The waitress asked if it was a food allergy, and then came back to tell me that the dipping sauce wasn't gf, (which I already knew). The manager delivered my food, and came back to check if everything was ok. Positive experience all the way❤️
They're gluten free menu or what they call their allergy menu is on their website. They once had tablets but customers were stealing them. The manager and the waitress were super friend and helpful. I asked for the menu and the manager helped me access it on my phone. And the waitress made a note to the kitchen that I actually had a gluten allergy. I had no issues with my meal choices.
Although my guac n bacon burger and fries were quite good, I've been sick since leaving. I'd hoped it was just eating too much. But the pain is just getting worse. I will be contacting the location just to inform them. I haven't been poisoned in almost 2 yrs!
I just went to this location and my "plain salad" ( lettuce, tomato and dressing) came out with chicken in it which was cooked on a shared grill. I could have gotten really sick from this so I found my waitress and she had 0 emotion or care. I then spoke to the manager and she reacted the same way and simply said " sorry about that". Some staff members in this location don't take celiac disease seriously. Very disappointed.
Large gluten free menu...GF bun so almost all burgers.
My daughter had a hamburger on a GF bun and she actually liked the bun, which if you've ever tried GF bread, you know that can be difficult. Fries are also GF (and unlimited).
The allergen menu is awful to try to find what you can and cannot eat. It's nice that you can plug in your allergies but it lists a few listed things that you can eat with the many things that need to be removed. It's just a name of s burger with the list of stuff you can't have so then you have to find this item on the regular menu to see what is on the burger. Other than blue and American cheese in this list you can't tell what cheeses are safe. I can never tell what cheeses are safe because I can't find them. Servers never know where to find this info and are not helpful. I question how accurate this list even is because I also had soy listed as an allergen and items know to contain soy like mayo are listed as ok to eat. If you are going to provide allergen info , make sure it is accurate and complete and train your employees. Now I remember why I don't eat here.
Nice new restaurant. Great service and food.
Love the sweet potato fries and gf bun with my burger!!!
Both our server and the manager were knowledgeable about the menu and the kitchen procedures. The manager came out and explained how they treat gluten-free orders in the kitchen (separate utensils, etc.). They were very careful with my order and very attentive. They don't have a gluten-free menu printed but will bring you an iPad so you can view the menu online. Steak fries are fried in a dedicated fryer! Score!
Well they appear to have an allergen menu, so we stopped to place a to go order. The hostess handed me an iPad with their allergen menu, which I was really happy to see. But after I selected my allergies (gluten, wheat and soy) I was prompted to sign a waiver that said I understand they can't guarantee that things would be cooked on separate cook tops, or that their suppliers didn't change their ingredients. Bottom line, not sure it is safe if you have Celiac. I didn't want to chance it.
We have been there 3 times. the first time we got a bit of fried onion in our gluten free fries. the second time went well. the third time we got fried dough in our gluten free fries. they seem to understand and have dedicated facilities. they were very apologetic, but it doesn't change the problem we had.
I'll not sure if all locations have a dedicated fryer, but this one does!!! My hubby and I shared guacamole, salsa and instead of the corn tortilla chips(they're made in large amounts in a cross contaminated fryer), they made us fresh potato chips. I had a burger on a gluten free bun and fries! I'm really happy with the staffs knowledge of Celiac disease.
I used to think this place was great. We had eaten here several times with no issues. However, the last few times I have noticed a lack of attention to detail when I try to emphasize gluten free. Last time we ate here, about a week ago, I got a serious dose of contamination. We most definitely won't be rerurnibg.
Update 2: Went there recently for late lunch/early dinner, waited 15 minutes for someone to come to our table, food didn't come out right, we told server we had a birthday and instead of servers singing, we were told that the servers were too busy to sign. It took us 2 hours to get out of there and at this point we will not be going back. I can't give it 0 stars, but that's all they deserve. Update: they have apparently changed management and brought in new staff. We went there recently and it was much better, so I'm changing to 3 stars. If I hadn't been to other Red Robins, I would not have known just how poor this one is compared to others. In general Red Robin does a very good job with guetin free, but this one has poor service and nasty staff. We've been there a few times, but the last attempt was the last straw, I doubt highly we'll be going back. In the past, the glue tin free meal came with a regular bun(!) and had to be sent back. Another time the service was poor, but the last one was the worst. We got there at about 2pm on a weekday, not a particularly busy time. We had 7 people (2 adults, 5 kids) and were told 30(!) minutes. While we were waiting, the kids needed to use the restroom, so they went in with 1 adult. There was an empty table that could have fit all of us, but it had not been cleaned. When we asked the manager about if, he told us, in a very nasty tone, to talk to the person doing the seating. After everyone got out of the restroom, the table still had not been cleaned and we were told we would have to wait. Needless to say we did not bother and walked across the aisle and went to Tony Roma's instead. We won't be bothering with this Red Robin again.
ill never go back. we got cheese fries from the gluten free menu and there was elbow noidles in our appetizer of fries. that is so deadly and dangerous, they obviously do not care about cross contamination. never comming back here. waste of time and money!!
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