Terrible service. They couldn't get their tablet with the allergy menu to work so I was told to use my phone. The server was not very knowledgeable and did not instill confidence that my meal would be gluten free. She said she would ask the chef my questions but never came back to the table until our order was ready. I was annoyed that she put the order in without checking with me first. I wouldn't have asked the questions if the answers didn't impact my order. The food was mediocre and I didn't feel great afterwards but I didn't get violently ill either. I would not go back again unless I talked directly to the manager or the chef.
I love the Tavern Double GF burger. Have not been sick after many times eating there.
I have eaten here twice without getting sick. However, last time I went I specifically ordered a GF burger but it came out on a regular bun. Luckily, I knew what the GF bun looked like and told our waitress. She was helpful and took it away. They cooked a completely new burger that was delicious. I did not get sick. Fries came out without the seasoning (if you order GF this is standard).
There was no menu (gf). When we asked at the restaurant for one, the server told us to go online. Our phones kept jumping to the mobile site and we could find the GF menu. I asked the hostess - she said, of course we have one. I'll find one and bring it to you. After about 15 minutes, she never showed up. When we asked again, she said - to check online... We asked for a manager who brought over an electronic tablet and he tried to pull it up. He eventually got it but it was different than their online one I had seen at home. He explained thy changed it... I had seen to order burgers without red robin seasoning - they had this seasoning on the table (didn't appear have gluten in it). The server took our order but forgot the cheese for the burger. When we asked for a piece of GF cheese, it came to the table full of black crumbs ( like someone had dirty gloves on) - not sure if these crumbs were GF or not. The manager had told us our food would arrive separately from everyone else's, but it did not - on the same tray as everyone else's. One of us got sick after this meal and one didn't. The silverware was dirty as were the salt and pepper shakers. Not a real good feeling about dining GF here again.
Nice they have a menu now. Fries are bland and unsalted, the burger bin was decent, and they gave some nice salad options.
They have added some burgers with modifications to the gf options since I was here last year, which is great. Most gf menus don't have many options. I think the bun is different, too. It was much softer than the other gf buns I've had. I'm always leery of fries even when they are cooked in dedicated fryers, so I got the confetti fruit salad. I always stress politely that I have to eat gluten free, it's not a dietary choice. It was good and I didn't get sick. That makes it a good choice for me.
HORRIBLE! Nast waitress and my burger came out all wrong! Was told they didn't have a gluten free menu and would have to look online!
Unfortunately they can't seem to get take out orders right. This is the third time I specifically asked to have a burger with cheese lettuce and nothing else. Even said no pickles, tomatoes, etc. picked it up brought it home and it has everything. Called them up to make sure it wasn't wrong order and maybe not even gluten free and they weren't even apologetic!
never had a problem and we eat there alot
Always eat here with my family when visiting. Very happy to serve us. Most times we have no problems, but watch though that your food doesn't sit on the window where it will become cold/ dried out. Request the garlic Parmesan fries as they removed it from the menu.
Usually love Red Robin and this place had gluten free buns and a dedicated fryer, but the burger as so-so at best. The fries weren't very fresh and they forgot the condiments we requested. Also, $3 for a to-go soda that was mostly ice... save your money and find a different location.
They seem careful- the new GF buns are much better than in the past. You might need to wait a few extra minutes if you refill fries. But that is because they cook them fresh in a GF fryer. Order a little before you "need" them if you are indulging in extra fries!
My boyfriend and I come here all the time. It's his favorite and it's the only place I can have a good burger around here. However there have been several times where I specifically order a gluten free bun and state that I have celiac, and they still bring out my burger with a regular, clearly glutenous bun. One time I had to say something and all my waiter did was bring me a new bun. Lucky I don't really have an issue with cross contamination and that I'm not confrontational cause if my mom were with me she would've ripped him a new one lol. But the latest time, our waitress caught it right away and confessed it was her mistake and was very apologetic and she brought me a whole new burger. No problem. The bf found a sheet of wax paper in his burger have way through eating it though. But they brought him a new one too and comped our whole bill. Overall their food is still delicious just watch out for wax paper and glutenous buns lol
This is such a wonderful place to go and eat! The manager William has helped me both times that I have visited this Red Robin. He is very careful about cross contamination and makes sure that your meal is prepared correctly. He told me to ask for him any time I come in to eat! Our waitress, Paula, even remembered my gluten allergen and handled our party of seven great! I would recommend this restaurant! I haven't gotten sick there. I might suggest that you ask for no seasoning on your potatoes as I have an issue with it.
I love going to Red Robins to eat, they have gluten free buns for the burgers and gluten free fries.
My 3 year old has Celiac and she barely ate half the gluten free burger and spent the rest of the night miserable with diarrhea. The severity of her symptoms and the fact that she hadn't had any symptoms in months tells me there is no way it was just a minor exposure. Very disappointed.
Great GF menu and when you place your order it is segmented from other orders in the kitchen. My only complaint is that when I asked for a GF menu, I was told to look it up on my phone. I had already done so prior to going to the restaurant so it wasn't a huge inconvenience, but it did seem like they could have been more accommodating.
Have eaten here 1 or 2 dozen times! Always good, always celiac safe, and never any trouble with menu! the gf menu is on an iPad that can be brought to your table, if you don't have the Red Robin app. The beauty of the menu is that they spell out every single ingredient, so that you can delete any that concern you, even if its not an allergen! Generally I request no Red Robin seasoning on burger or fries, just because I'm not completely certain that its gf. Also, I like to order my burger wrapped in lettuce instead of a gun, less carbs (?). Plus they have a gf separate fryer! This location has never messed up my order
The best gluten free rolls I've ever had. Nice to be able to get a great burger and fries. A real treat.
My youngest is celiac. Gets grilled chicken on a stick adds gf bun to make sandwich. Don't think any apps are gf but if you know what ingredients to avoid you are fine burgers with fries in separate frier have been pain free. But beware of the helpful refill. As they might big be from the gf side. Once refill was not from gf frier. Sucked.
This was our first restaurant outing since my hubbies diagnosis with CD. I called the restaurant first to talk to the kitchen manager who explained that they have a gluten free menu and a dedicated fryer and that the kitchen staff change their gloves to prepare GF food so we gave it a try. The GF menu was on an IPad that was pretty disgustingly filthy itself. Our food came out on the same plates they serve the regular food on. It was good food though. When we asked for a refill on gluten free fries from the server who checked with us (not our waitress), he said it might take a minute to make which was fine. A minute later he brought out a pile of cold fries that he claimed were gluten free but we were very suspicious were not. My final word... I'm not sure I trust this place enough to avoid cross contamination especially on a busy Saturday night and probably won't be back.
They are always very careful when I ask for anything gluten free. I always ask for the gf menu and they always explain how their kitchen is setup for a gf and allergy section. The food is always good and tasty. Lots of gf options to choose from and they cater to your specifications. However do not go on a friday or sat night since theyre very busy and tend to mess up orders
We've had a different experience than other reviewers. The menu for GF is confusing as it basically has the normal description then says "minus this sauce, minus this topping, minus etc. etc.". So you have to piece it together and it doesn't sound appealing. The bun was not quality and fell apart. Yes we know about GF buns/breads and these were not of high quality or maybe weren't fresh. Two stars though for trying and being an option, just not an above avg. experience.
Always one of the best chains for gluten free, my wife has never had an issue there. Have eaten at this location a couple times a month for the last year, very consistent and reliable with avoiding cross contamination. Unfortunately, the quality of their ingredients seems to have decreased over the last few months, but that is getting pretty picky.
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