Terrible service. They couldn't get their tablet with the allergy menu to work so I was told to use my phone. The server was not very knowledgeable and did not instill confidence that my meal would be gluten free. She said she would ask the chef my questions but never came back to the table until our order was ready. I was annoyed that she put the order in without checking with me first. I wouldn't have asked the questions if the answers didn't impact my order. The food was mediocre and I didn't feel great afterwards but I didn't get violently ill either. I would not go back again unless I talked directly to the manager or the chef.
I love the Tavern Double GF burger. Have not been sick after many times eating there.
I have eaten here twice without getting sick. However, last time I went I specifically ordered a GF burger but it came out on a regular bun. Luckily, I knew what the GF bun looked like and told our waitress. She was helpful and took it away. They cooked a completely new burger that was delicious. I did not get sick. Fries came out without the seasoning (if you order GF this is standard).
There was no menu (gf). When we asked at the restaurant for one, the server told us to go online. Our phones kept jumping to the mobile site and we could find the GF menu. I asked the hostess - she said, of course we have one. I'll find one and bring it to you. After about 15 minutes, she never showed up. When we asked again, she said - to check online... We asked for a manager who brought over an electronic tablet and he tried to pull it up. He eventually got it but it was different than their online one I had seen at home. He explained thy changed it... I had seen to order burgers without red robin seasoning - they had this seasoning on the table (didn't appear have gluten in it). The server took our order but forgot the cheese for the burger. When we asked for a piece of GF cheese, it came to the table full of black crumbs ( like someone had dirty gloves on) - not sure if these crumbs were GF or not. The manager had told us our food would arrive separately from everyone else's, but it did not - on the same tray as everyone else's. One of us got sick after this meal and one didn't. The silverware was dirty as were the salt and pepper shakers. Not a real good feeling about dining GF here again.
Nice they have a menu now. Fries are bland and unsalted, the burger bin was decent, and they gave some nice salad options.
We have been traveling from Georgia today and we were having a hard time finding a restaurant that were gluten free. Out of desperation my family and I just picked Red Robin. This is the place to go. For the first time my waiter actually had celiac disease too. We were seated fast and everyone was happy and smiling. Their fries are gluten free and their menu is one of the biggest I have seen. I was just astounded by what has happened so far I just had to tell you guys. I haven't eaten the food but they have it set up to be a fantastic dining experience.
The food is great, gf fries are wonderful! Everyone I've interacted with (servers & managers) have been very understanding & knowledgeable. However, the kitchen execution is hit or miss. Several times I've had a normal bun on my burger & had to send it back. I also get conflicting information about the seasoning on their fries being gf or not.
Been here a million times and have never gotten sick. Love the grilled chicken sandwich and their Yukon chips.
We have visited this particular location on several occasions. We like the gluten free bun options. I was initially put off that the on-table games automatically charged to the bill, but the staff was accommodating in removing charges. And subsequently, the kids love the at table games. Food is always prepared as ordered, tasty, without complaints. Service can vary, but we have lucked out with several very accommodating, friendly servers. Every visit, the manager has stopped by the table to see if our experience was as desired. Good fare, good service, we have enjoyed.
The server and kitchen were not knowledgeable about celiac. The menu is what it is and cannot be changed. Their solution or attempt to offer gluten free is to omit food items. This chain is basically a heat and serve for all hot food or open packet and serve for salads. Their gluten free bun is a dried hockey puck and not edible. I had a terrible reaction and am certain that the previous ratings are false!
I eat here monthly with a couple girlfriends of mine. They offer GF buns and a dedicated fryer. I have had seasoned fries brought to me, by mistake, but if you are dilligent (and you should be as a Celiac), then you shouldn't get contaminated. I never have, here! If the servers were a TAD more careful in making sure what is brought to the table I would've given 5 stars!
The staff here is super nice and understanding. I was very iffy going into a chain restaurant and expected them to mess up my order or be out of gf buns but they were very accommodating and my burger was delicious. I've been there three times at two locations and had good experiences at both.
Had a great experience at this location. The server was super nice and sensitive to my food restrictions besides GF ( dairy and low FODMAP). He took his time to talk to me and to make sure he got the order right. He sent an allergy alert to the kitchen and talked to his general manager to double check no cross contamination. Defiantly coming here again next time we are on a road trip around this area. I got a simple burger and fries without the seasonings.
In the past year I've been to this Red Robin 4 times. The first two visits I would have easily rated this location with five stars. Unfortunately, the two most recent visits have proved the staff either doesn't understand cross contamination or doesn't take it seriously. My visits last month, I got glutened and shook it off as cross contamination as I ordered a burger that I hadn't had previously. Today, I ordered the California chicken wrap that I had eaten safety the first two times I visited. I asked the waitress twice if the fry vat was dedicated and both times she verified that nothing breaded goes into the dedicated fryer. I was told my food would be prepared in a dedicated food allergy area in their kitchen. My food was brought out on a platter on its dedicated plate along with three other meals sandwiched around it. I ate half of my fries in excitement that I was eating gluten free fries! Then what should I behold in the bottom of the container, a breaded jalapeño. The waitress and manager again stated my food was prepared in their allergy safe area. They have no idea how that jalapeño got in my fries, because they were prepared in a dedicated fryer. The manager offered to have a new meal prepared for me. Pointless, as I have to deal with the consequence for the next week. They did give me my meal for free.
I have Celiac and I eat out couple times every month and although Red Robin has not been perfect in their orders they have made some mistakes, but they have always given me the next meal for free and is never ever messed up with gluten. I believe I've gotten gluten from every single other so-called gluten free restaurant in town Red Robin is Probably the safest place in town
I asked of the waitress could tell me which burgers were gluten free because I knew I could get a gluten free bun. She seemed very irritated and said they can't help with allergies and walked away and came back with an iPad that she threw on the table and said I'd have to figure it out myself. The burger meat was pretty gross, won't be going back.
Our server was very helpful and understanding of my allergy. Their gluten-free menu is only available online, so he brought over a tablet with their "Customizer Hub". It was so easy to use and he left it with us so I could check any other items we were considering. My burger was great (gluten-free bun was just ok, but at least I didn't have to eat a lettuce-wrapped burger!) and their fries are always so good! No reaction at all.
It was so nice to be able to go and have a sandwich with a bun! I had the chicken barbecue sandwich (not sure of the proper name). It had cheese and a barbecue sauce. The French fries are made in separate fryer. It was really good and I didn't get sick! This will be a new regular stop for me.
If I could give this location zero stars I would. I've been here twice now and both times have gotten sick even though they assured me what I was ordering was gluten free. Absolutely horrible service when it came to being allergy sensitive, to the point that even my friends who were with me who were not gluten free began laughing uncontrollably after the server would walk away because the things they said were so ridiculous! For example when I asked if the fries that he had just brought out were the gf ones they said they would make me, he responded, "um, it has salt." And walked away like he had no doubt that was answer enough. Excuse me, do you have any idea what gluten is? Because salt has not a thing to do with it. And if it tells you something about whether it's the gf version or not, please share that info, thanks. Absolutely crazy that they would find the things they did to be any level of customer service. I will NEVER eat at any red robin location again after these two experiences at this location. Do yourself a big favor and don't go here.
I asked for a burger on a gluten-free bun, which prompted the server to ask if I had an allergy. I told her I have Celiac. When she brought the food, she said, "I'm sorry it took a while, we were waiting for the gluten-free fries." I was happy that they took my situation very seriously. The burger and fries were delicious!
I ordered a gluten free burger and they brought it to the table with a regular bun! Thank goodness I was suspicious and flagged down someone. They took it back and the manager swore they made a completely fresh one. Side items were limited - I had fruit salad, which was delicious. I also had a raspberry limeade. They brought me a refill and it was cherry, which WASNT on the GF menu. I got really sick that night and it's hard to know which thing was the culprit, but I definitely won't be going back and beg my celiac friends to steer clear!
This restaurant was supposed to be celiac-friendly but after eating a burger in a lettuce wrap and bottomless fries withOuT seasoning he became very ill. Do NOT recommend.
Awesome GF buns! Also Unlimited GF fries!
This used to be safe, but they seem far less knowledgeable now. You have to get on your phone and go to their app or they have a iPad to view the GF options - however I got glutened last night. Feeling miserable today. Had a burger in a lettuce wrap and some hummus and veggies so I assume it was cross contamination.
so happy with service! my boy got to finally enjoy gf fries and bun! and they were so aware of cross contamination worries!
Fries and pink lemonade are amazing. I prefer my burger wrapped in lettuce than with the gf bun it was okay but not great but I'm fine with that gives me more room for fries. Last time I was at this location my order ended up being free due to my burger coming 3 minutes later than the rest of my table which I really didn't mind at all. Great service.
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