I have eaten here twice without getting sick. However, last time I went I specifically ordered a GF burger but it came out on a regular bun. Luckily, I knew what the GF bun looked like and told our waitress. She was helpful and took it away. They cooked a completely new burger that was delicious. I did not get sick. Fries came out without the seasoning (if you order GF this is standard).
There was no menu (gf). When we asked at the restaurant for one, the server told us to go online. Our phones kept jumping to the mobile site and we could find the GF menu. I asked the hostess - she said, of course we have one. I'll find one and bring it to you. After about 15 minutes, she never showed up. When we asked again, she said - to check online... We asked for a manager who brought over an electronic tablet and he tried to pull it up. He eventually got it but it was different than their online one I had seen at home. He explained thy changed it... I had seen to order burgers without red robin seasoning - they had this seasoning on the table (didn't appear have gluten in it). The server took our order but forgot the cheese for the burger. When we asked for a piece of GF cheese, it came to the table full of black crumbs ( like someone had dirty gloves on) - not sure if these crumbs were GF or not. The manager had told us our food would arrive separately from everyone else's, but it did not - on the same tray as everyone else's. One of us got sick after this meal and one didn't. The silverware was dirty as were the salt and pepper shakers. Not a real good feeling about dining GF here again.
Nice they have a menu now. Fries are bland and unsalted, the burger bin was decent, and they gave some nice salad options.
Wonderful experience dining Gluten Free today. My first Prime Rib Dip in years and it was amazing....on a great gluten free bun with fries in a dedicated fryer and very good coleslaw! Served with a purple stick to signify it was an allergen meal. Check out the amazing interactive customizer that lets you put in all your allergens and then it shows what your options are for replacing the allergen you must avoid....for instance, today it showed I could have gluten free bun or lettuce wrap....everything else remained the same. Here's the link: http://www.redrobin.com/customizer_hub. Will definitely go back....they are allergen aware and food is great....so is service....Mathew, our server, was great!
This is a very well deserved 5 Star review... I don't give that out lightly. Especially since my daughter was diagnosed with CELIAC DISEASE. This goes out to the RR manager, Terri, and our server, Daniel, on Saturday night 3/21/15. Of course, this is a chain burger place, not a Michelin star rated establishment! But I believe the rating should reflect the experience relative to the type of restaurant that it is. And for a "burgers & more" type of place, this one is by far one of the best!! First of all, the service was BEYOND attentive and friendly. I always ask to speak with a manager and our server right away because of my daughter's Celiac... So we met Terri before we were seated. She readily went over RR's allergen program, precautions taken in the kitchen (separate prep materials, cutting board, utensils, GF buns kept and prepared separately, dedicated fryers for both fries, separate grill area to cook on, etc), and offered an iPad for us to look over all the Gluten Free menu options on their website. There were apps, salads, burgers, sandwiches, entrees, sides, and shakes! When we met our server, Daniel, he had already been filled in (by Terri) on our special needs, and he was also extremely helpful and anything he didn't know, he went and found out! Very prompt, attentive, helpful with menu suggestions, etc. He then told us that Terri went in the kitchen to oversee preparation of my daughter's Gluten Free meal herself! The menu... We were shocked how much their menu options have evolved! There were some really "gourmet" type options on there, as well as the classic burger and fries... And lots of GF options of all kinds. Just tell your server! I got the Angus burger w/ roasted tomatoes, garlic aioli, arugula, and provolone, on ciabatta type bun with sweet potato fries... it was awesome! My husband got the Fish Sandwich and fries (said it was delicious), my son got the bacon cheeseburger and devoured it all, my non Celiac daughter got the kids chicken sandwich w provolone with fries and loved it. My Celiac daughter also got the chicken sandwich w provolone on the GF bun and fries... She said it was the best bun she's had (she ate it all) and even though she's "not too big on fries", those were the best she's had and her new favorite! I took a bite of her sandwich, and I loved the bun too! Found out it was Udi's, which explained it... Awesome! Overall, it was a home run... And a stress free, delicious dining experience for our family. Not only was my celiac daughter extremely happy, but the rest of got to enjoy exactly what we wanted too! Not so easy to find these days. We are excited to go back regularly, as there are so many different options for us (and my daughter!) to still try... Not just burgers, but sandwiches, entrees, pasta, salads, appetizers, and of course many other burgers! Thank you Terri and thank you Red Robin! Your efforts are very much appreciated!
I have eaten there a few times with negitive experiences. I was sick for a week after eating there last. Possible cross contamination issues or lack of concern.
Good service, but not safe. Ordered vegetables with hummus and asked for the bread on a different plate for my family to eat. Food came with bread on top of the vegetables, so I sent it back to get a safe meal. When the new food came, it appeared safe, but after eating nearly all the veggies, I found bread crumbs at the bottom. The chef did not make a new plate of food, he just took off the bread and rearranged the vegetables to make it look new.
RR abandoned their "yellow basket" system and is no longer a safe option. I ordered a gluten free burger meal, and they brought it out on a regular bun. When I clarified that I needed a GF meal, they brought me a new burger (presumably) with their kid-sized GF bun (they have - or used to have - two sizes), with seasoned (not GF) fries. Sigh. And apparently the GF meals are supposed to have a purple pick to signify that they are GF, but mine did not (and my server was clueless). Not a good option for a Celiac diner.
We love Red Robin and always seek them out when traveling, however, the service and food at this location were not as good as others we have been to. The buns were not fresh and the kids burger was hard and dry. Disappointed because it is a chain that we trust. Would skip this location next time
I didn't get sick! Good was good, server was nice.
I have eaten here with no problems, their gluten free menu is on the redrobin app, however this red robin doesnt have free wifi. So your server has to ask permission by the manager to use a red robin ipad. Tonights server was treating me asking her questions about the steak fries like I was a idiot. food here is good not too great but you have to check and double check to make sure its gluten free.
Gluten free bun was great and burger was amazing.
I'm a new celiac and tried their gf menu for the first time. I asked for gf menu and the waitress was very knowledgeable and then very careful to get my order right and keep gluten free. The was super delicious!!! Me and my family will definitely go back! Red Robbin Yumm
Referring us to an on-line app is a little impersonal. Would rather have been given an iPad as others have referenced. Initially selected just gluten on the allergen menu and then added wheat and the results changed. Does Red Robin understand gluten is in wheat? Our server could not answer questions on food prep. We ended up not ordering because we weren't confident she wouldn't be contaminated.
they offer gluten free buns for any of the burgers which is awesome. they also ask if your gf diet is preference or allergy so they can cook accordingly. been twice and took forever to get our food. also a little bit more pricey than I would like for burgers.
This location works with local customers who have specific starch and food dye issues so the sweet potato fries are not available as a GF option. Regular steak fries are not on their GF menu but can safely be made GF and are cooked in a separate fryer. The staff and management were knowledgeable and concerned about ensuring I understood what my options were when I had difficulty with sides due to my multiple food sensitivities.
Red Robin has a gluten free menu and even has a bun that you can eat your burger on, but they make it very difficult to order. The wait staff is not trained. While they have a gluten free menu, there is not a printed version. you have to go online and wade through the checklists of what is effectively a really long slideshow just to see an option, only to have to do it again again to see if you can eat anything else. It is very difficult and tedious, bit to mention disheartening when the wait staff aren't even aware that such a menu exists. if you can get past that, it is nice to be able to eat French fries and a burger with a bun. the bun is okay, not great, but it's still nice just to have a bun. I didn't get sick eating here...just wish I didn't have to convince the people working there what their secret menu contains.
They would get 5 stars except that their beef is not good enough to get top marks. The GF buns are absolutely great. Red Robin's will even sell their buns separately. Bottomless frech fries are marvelous, just marvelous. They will even cook you a batch without salt (in case you are watching your sodium intake). Heinz mustard available on request.
50-50 chance of getting sick here. Love the food, fries are always delicious- but the stomach issues start before I even get out of the restaurant about half the time. I guess I keep going back because I like the illusion of it being truly gluten free. Or maybe I'm just a gambler.
The food took forever- waited over 45 minutes for a lettuce burger. Offered bottomless coleslaw, requested more, and then never received it. Seemed that there really wasn't enough staff to accommodate a normal dinner crowd. The explanation (upon delivery of the food) for the long wait was that the chef put my burger on a roll and the meal had to be redone. That explained why my wife's meal. Was cold :-(
Great experience with their fancy schmancy iPad like devices they use for an allergen menu. It was nice to eat like a normal person.
In 2013 and 2014 I had great service and I was there enough that some of the staff already knew what I needed. Gluten free items and meals were right on and never got sick. Currently in 2015 I have to check when you get them because sometimes there's a mix of gf and not gf. Ie.... Cooked chicken in wrong sauce or wrong but on order to go, but over all very good restraunt and gf friendly. Just keep your eyes open and double check.
First time to Red Robin and it was overall a very good experience! I had a little trouble ordering but the manager, Gary, came over and got things straightened out! His son is gf and Gary knew exactly what I could or could not have. He was very attentive but not overly so. The gf buns are really good! Gary said I could buy some buns to take home anytime I want. Best part is I did not get glutened!
The best Gluten free burger my son ever had. The bun was amazing. The restaurant is very accomodating on making gluten free dishes and they have an IPad were kids can play with and choose their gluten free meal.
Food is stellar with lots of options. Dedicated fryers mean bottomless fries! EDIT 2/19/15: I have to take two stars off, however. Yes, the food is great and yes, there are a lot (*A LOT*) of options. However, be sure your server absolutely knows what your order is when you order it. Every time I have been to this location since I left my previous review in July 2014, they've gotten my order wrong. While I was never in a situation of being served a gluten-containing item instead of the gluten-free version, you really have to be careful.
Food was excellent. Their gluten free bun was so moist, I almost thought it couldn't be gluten free. Their fries and signature blend season are gluten free as well. I wasn't crazy about the GF menu being online and having to look it up on my phone, but overall it's a good eat.
So many things wrong but i will say the main entrees were very good. Drinks were beyond bad, they were atrocious. There was no carbination in the soda. Both my wife's and my drinks were flat. My wife then changed her drink and they got it wrong. They don't have a printed gluten free menu. instead, they hand you an iPad which has allergy information but you need to refer back to the main menu to understand what you're really getting. It's very annoying. Also, some of the menu items that were on the Apple iPad are no longer available, making it further confusing. Red Robin needs to rethink how they handle their gluten free alternatives. I would be embarrassed if I were them.
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