I have celiac and was glutened here on my second visit. The first time, we went for an early lunch. Loved the burger & the GF fries. The manager and waitress were very helpful & explained everything they do to avoid cross contamination. The second visit was at night & we were not early, so they were very busy. I had the same meal the second time, and was sick afterward with GI issues for a few days and joint pain for 5-6 weeks. If we try them again, we will go early or not go. If you are a celiac, I would recommend going early & stressing to the manager that you are very sensitive to cc.
This is a very well deserved 5 Star review... I don't give that out lightly. Especially since my daughter was diagnosed with CELIAC DISEASE. This goes out to the RR manager, Terri, and our server, Daniel, on Saturday night 3/21/15. Of course, this is a chain burger place, not a Michelin star rated establishment! But I believe the rating should reflect the experience relative to the type of restaurant that it is. And for a "burgers & more" type of place, this one is by far one of the best!! First of all, the service was BEYOND attentive and friendly. I always ask to speak with a manager and our server right away because of my daughter's Celiac... So we met Terri before we were seated. She readily went over RR's allergen program, precautions taken in the kitchen (separate prep materials, cutting board, utensils, GF buns kept and prepared separately, dedicated fryers for both fries, separate grill area to cook on, etc), and offered an iPad for us to look over all the Gluten Free menu options on their website. There were apps, salads, burgers, sandwiches, entrees, sides, and shakes! When we met our server, Daniel, he had already been filled in (by Terri) on our special needs, and he was also extremely helpful and anything he didn't know, he went and found out! Very prompt, attentive, helpful with menu suggestions, etc. He then told us that Terri went in the kitchen to oversee preparation of my daughter's Gluten Free meal herself! The menu... We were shocked how much their menu options have evolved! There were some really "gourmet" type options on there, as well as the classic burger and fries... And lots of GF options of all kinds. Just tell your server! I got the Angus burger w/ roasted tomatoes, garlic aioli, arugula, and provolone, on ciabatta type bun with sweet potato fries... it was awesome! My husband got the Fish Sandwich and fries (said it was delicious), my son got the bacon cheeseburger and devoured it all, my non Celiac daughter got the kids chicken sandwich w provolone with fries and loved it. My Celiac daughter also got the chicken sandwich w provolone on the GF bun and fries... She said it was the best bun she's had (she ate it all) and even though she's "not too big on fries", those were the best she's had and her new favorite! I took a bite of her sandwich, and I loved the bun too! Found out it was Udi's, which explained it... Awesome! Overall, it was a home run... And a stress free, delicious dining experience for our family. Not only was my celiac daughter extremely happy, but the rest of got to enjoy exactly what we wanted too! Not so easy to find these days. We are excited to go back regularly, as there are so many different options for us (and my daughter!) to still try... Not just burgers, but sandwiches, entrees, pasta, salads, appetizers, and of course many other burgers! Thank you Terri and thank you Red Robin! Your efforts are very much appreciated!
I've constantly been impressed with this location - as soon as the server hears 'allergy', they are on it. The first time we ordered, he also said we needed to order the patty and fries without seasoning, as well as get the GF bun. Then the burger was brought to the table separate from the other food, and he was wearing gloves! Each time we've had this experience, they are consistently attentive. Kudos for training their staff so well and for being genuinely caring.
I was "glutenated" at this Red Robin. It could be my fault, though, hence the two star review. I ordered off their gluten free menu, which is a 3-ring binder full of nutritional information. I got the simple burger with lettuce wrap in place of the bun and sweet potato fries. In the menu, it states the regular fries are considered gluten free, but they use the same fryers for everything so cross contamination is a concern so they aren't listed as a safe product. Sweet potato fries are listed as safe, however, so I ordered them. There's a possibility they were fried and not baked. I never asked, but I wish I did. I also used some of the seasoning at the table. It listed soy as an allergen, but not wheat. Still, I know better because wheat (and other gluten containing foods) can hide anywhere. I just want to let everyone know to be a little more careful than I was at Red Robin.
Good burger, but they had run out of GF buns. Would have been much better with bun instead of lettuce wrap. Maybe next time...
I ordered a gluten free burger and they brought it to the table with a regular bun! Thank goodness I was suspicious and flagged down someone. They took it back and the manager swore they made a completely fresh one. Side items were limited - I had fruit salad, which was delicious. I also had a raspberry limeade. They brought me a refill and it was cherry, which WASNT on the GF menu. I got really sick that night and it's hard to know which thing was the culprit, but I definitely won't be going back and beg my celiac friends to steer clear!
This restaurant was supposed to be celiac-friendly but after eating a burger in a lettuce wrap and bottomless fries withOuT seasoning he became very ill. Do NOT recommend.
Awesome GF buns! Also Unlimited GF fries!
This used to be safe, but they seem far less knowledgeable now. You have to get on your phone and go to their app or they have a iPad to view the GF options - however I got glutened last night. Feeling miserable today. Had a burger in a lettuce wrap and some hummus and veggies so I assume it was cross contamination.
so happy with service! my boy got to finally enjoy gf fries and bun! and they were so aware of cross contamination worries!
Fries and pink lemonade are amazing. I prefer my burger wrapped in lettuce than with the gf bun it was okay but not great but I'm fine with that gives me more room for fries. Last time I was at this location my order ended up being free due to my burger coming 3 minutes later than the rest of my table which I really didn't mind at all. Great service.
i love red robin! I've never had a problem here. it's one of my 3 go to places to eat since being diagnosed celiac. as with any place, always make sure your remind them you are celiac/gluten free when ordering anything...you're entrée, ff refill or dessert. the servers are only human afterall. separate kitchen area for gf and separate fryer for GF french fries.
On a very busy Saturday night, our son's GF burger and fries was served separately by the manager. The staff take the allergy serious and concern. I was impressed. We had a great night!
Server put in the system that there was a person in my party with celiac. The chefs obviously did not care. Within the fries (which can are supposed to be cooked in a separate frier) was an onion ring. Onion rings are not gluten free. The wait staff and management apologized, but did not seem to understand what celiac was nor the reactions. We educated them, thoroughly. Would not recommend this restaurant.
The waitress said "yeah, we don't salt the fries" in response the verifying the food, even the fries, were safe. Couldn't confirm they had a dedicated fryer for the fries "the fry them with the fish"... At that point we walked out. Don't eat at this location if you have celiac disease.
This location was TERRIBLE!!! My father-in- law ordered a side of the creamy BBQ sauce for his meal and it came on my plate. When I asked the waiter if this was gluten free he quickly replied yes. I followed up with asking him if he was 100% positive in which he replied yes this sauce is 100% gluten free! I put a little on my burger to try it and took a few bites. The manager came out and informed me that the sauce was not gluten free. He said I should be fine though because I only had 2 or 3 bites. I will never eat at this location again!
I had an excellent dining experience! Not only was my meal incredibly delicious, but our server Damon was exceptional! I felt very comfortable eating here and I will definitely be back. Five-star service all around!
Pretty good.....good gf fries! Good gf burger! And they do have gf buns..however they are pretty solid and hard to chew. But good once you get it in your mouth. They seemed very aware and sensitive about my allergy...about 5-7 choices of things I could have...however they had to bring me a tablet and stay there until I picked my meal....so no time to think and kind of uncomfortable to just sit there and watch the waiter stair. Overall it was good. Nice service too!
I've eaten at RR many times. Burger with Udi's bun. Very good with Titos Gluten free Vodka at the bar. Avoid spice shaker. Fries are cut onsite so not coated. No problems so far but limited to the burger.
Ordered the french onion soup which was on the gluten free menu (without the bread topping). I asked for no bread topping and they brought it out to me with it anyway. I kindly asked them to bring me a new one with no bread and made it clear I was severely allergic. They brought me a new one that appeared to have no bread. I started eating, took several bites and got to the bottom of the bowl only to realize they stuffed the bread at the bottom instead!! My mom was pissed and called the manager over and he was less than apologetic, even offered to bring me a THIRD bowl of soup but by then I was already feeling miserable and just wanted to leave. This was a few years ago so they may be better now but that was the last time I have ever eaten there. Very bad experience and missed a week of school because of being glutened from nothing but staff carelessness.
We tried so many times to eat here (at the citrus park location) because we LOVE their fries and burgers. Three times, I sent my burger back because it had a sauce or an item specifically listed as not gluten free (even after I had a discussion with our server and the manager explaining that I have celiac). Three more times, I and my son (who is also celiac) got sick. I gave up.
I have mixed feelings but all in all I ended up eating a meal without becoming sick. That said, I also had little confidence in the info my server gave me but the manager came out to confirm that there is currently a dedicated fry fryer and they don't put salt on from the kitchen for cross-contamination prevention. The seasoning on the tables is fine to eat. The burger... The first one they served me had a sweet potato fry fall out of it when I took my first bite. They made me a fresh burger when I pointed out the mystery fry. It was yummy, the gf bun gets a little soggy on the bottom but not terrible. I also inhaled my burger since I had to wait while the rest of the table ate for my second burger to come out. And they have omission beer and angry orchard!!
Just ate there. Burger was great. Fries were great. Server didn't make me feel confident though. I thought they had a dedicated fryer but the waitress told me, "there's no salt on your fries so you should be good." Will update if I get sick in the next few minutes.
They told us the fries were cooked in a separate fryer when you specify GF, but once they made him sick and a 2nd time there was chunks of onion rings in the bottom of the basket,....so much for separate fryer... we will not go back, too risky
Grilled chicken and fries. Totally sick by the time we got back to the motel, but I'm not sure if it was gluten or food poisoning because the reaction was different. Cold wind whenever the door opened. Had to pay on the touch screen, which was very sticky and yucky from who knows what.
Great burgers with GF buns🍔
We did not have a good experience at Red Robin last night. I am surprised because Red Robin is usually very accommodating. We ordered my daughter who is Celiac. The waitress didn't seem too concerned when I told her we need the dedicates fryer and gluten free bun, etc. Before for she left, I mentioned again that we can't go many places because of her Celiac and she said nothing and walked away like she couldn't care less. As we got all our food, I didn't see until after my daughter took a big bite and swallowed the Gluten regular bun. It was too late at that point. I called for a manager and of course they apologized and brought the proper gluten free meal to her. They also took $ off our meal which was really nice, however the damage was already done. I won't visit that location again. I know people might say just stay home, but we wanted to enjoy a night out. which we don't have that luxury anymore.
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