This is a very well deserved 5 Star review... I don't give that out lightly. Especially since my daughter was diagnosed with CELIAC DISEASE. This goes out to the RR manager, Terri, and our server, Daniel, on Saturday night 3/21/15. Of course, this is a chain burger place, not a Michelin star rated establishment! But I believe the rating should reflect the experience relative to the type of restaurant that it is. And for a "burgers & more" type of place, this one is by far one of the best!! First of all, the service was BEYOND attentive and friendly. I always ask to speak with a manager and our server right away because of my daughter's Celiac... So we met Terri before we were seated. She readily went over RR's allergen program, precautions taken in the kitchen (separate prep materials, cutting board, utensils, GF buns kept and prepared separately, dedicated fryers for both fries, separate grill area to cook on, etc), and offered an iPad for us to look over all the Gluten Free menu options on their website. There were apps, salads, burgers, sandwiches, entrees, sides, and shakes! When we met our server, Daniel, he had already been filled in (by Terri) on our special needs, and he was also extremely helpful and anything he didn't know, he went and found out! Very prompt, attentive, helpful with menu suggestions, etc. He then told us that Terri went in the kitchen to oversee preparation of my daughter's Gluten Free meal herself! The menu... We were shocked how much their menu options have evolved! There were some really "gourmet" type options on there, as well as the classic burger and fries... And lots of GF options of all kinds. Just tell your server! I got the Angus burger w/ roasted tomatoes, garlic aioli, arugula, and provolone, on ciabatta type bun with sweet potato fries... it was awesome! My husband got the Fish Sandwich and fries (said it was delicious), my son got the bacon cheeseburger and devoured it all, my non Celiac daughter got the kids chicken sandwich w provolone with fries and loved it. My Celiac daughter also got the chicken sandwich w provolone on the GF bun and fries... She said it was the best bun she's had (she ate it all) and even though she's "not too big on fries", those were the best she's had and her new favorite! I took a bite of her sandwich, and I loved the bun too! Found out it was Udi's, which explained it... Awesome! Overall, it was a home run... And a stress free, delicious dining experience for our family. Not only was my celiac daughter extremely happy, but the rest of got to enjoy exactly what we wanted too! Not so easy to find these days. We are excited to go back regularly, as there are so many different options for us (and my daughter!) to still try... Not just burgers, but sandwiches, entrees, pasta, salads, appetizers, and of course many other burgers! Thank you Terri and thank you Red Robin! Your efforts are very much appreciated!
I've constantly been impressed with this location - as soon as the server hears 'allergy', they are on it. The first time we ordered, he also said we needed to order the patty and fries without seasoning, as well as get the GF bun. Then the burger was brought to the table separate from the other food, and he was wearing gloves! Each time we've had this experience, they are consistently attentive. Kudos for training their staff so well and for being genuinely caring.
I was "glutenated" at this Red Robin. It could be my fault, though, hence the two star review. I ordered off their gluten free menu, which is a 3-ring binder full of nutritional information. I got the simple burger with lettuce wrap in place of the bun and sweet potato fries. In the menu, it states the regular fries are considered gluten free, but they use the same fryers for everything so cross contamination is a concern so they aren't listed as a safe product. Sweet potato fries are listed as safe, however, so I ordered them. There's a possibility they were fried and not baked. I never asked, but I wish I did. I also used some of the seasoning at the table. It listed soy as an allergen, but not wheat. Still, I know better because wheat (and other gluten containing foods) can hide anywhere. I just want to let everyone know to be a little more careful than I was at Red Robin.
Good burger, but they had run out of GF buns. Would have been much better with bun instead of lettuce wrap. Maybe next time...
GFree buns available and they are good. I always get the cheeseburger and a side salad. We eat here monthly with kids. I have never had a reaction with those items. At the restaurant, they say the fries are GFree, so I risked it twice and had stomach ache both times, even with no seasoning. Also use to claim their vanilla shake was GFree, I had severe reaction a few years ago even though they supposedly cleaned the mixer and used a new container. So, stick to meat, GFree bun, lettuce or veggie, no extra sauces and you should be ok.
I've never had trouble getting gf food here, though I did get served raw chicken once. Arg! The food is delicious, but it takes FOREVER to be served food here. Bring a good book or a long topic of conversation to keep you entertained while you wait, but the food will be great!
Love RR. Their GF bun is actually really tasty. I have celiac and have never gotten sick. They have an "allergy alert" button they can press when entering your order into the system, I always ask them to make sure they do that. Excellent fries with a dedicated fryer. Be careful when ordering a salad as they all seem to come with some sort of bread on the side.
They are always very careful when I ask for anything gluten free. I always ask for the gf menu and they always explain how their kitchen is setup for a gf and allergy section. The food is always good and tasty. Lots of gf options to choose from and they cater to your specifications.
RR has a good policy in place for food allergies but in practice things have changed. Once a family favorite, now just too many hassels to recommend. in one last visit it took over an hour for me to get a meal I could actually eat; the order was first not made GF as requested, then the replacement was made wrong and it took forever to get that replaced - even after asking twice for the status. I ended up eating the meal after the rest of our party had finished; some even left. We have had poor luck ordering to go as well with things just made wrong. My body is too sensitive to gluten, the food tastes good but my confidence in RR just isn't there anymore: Sadly we have had problems with the Enfield location lately as well so I guess it is time to part ways.
Update: they have apparently changed management and brought in new staff. We went there recently and it was much better, so I'm changing to 3 stars. If I hadn't been to other Red Robins, I would not have known just how poor this one is compared to others. In general Red Robin does a very good job with guetin free, but this one has poor service and nasty staff. We've been there a few times, but the last attempt was the last straw, I doubt highly we'll be going back. In the past, the glue tin free meal came with a regular bun(!) and had to be sent back. Another time the service was poor, but the last one was the worst. We got there at about 2pm on a weekday, not a particularly busy time. We had 7 people (2 adults, 5 kids) and were told 30(!) minutes. While we were waiting, the kids needed to use the restroom, so they went in with 1 adult. There was an empty table that could have fit all of us, but it had not been cleaned. When we asked the manager about if, he told us, in a very nasty tone, to talk to the person doing the seating. After everyone got out of the restroom, the table still had not been cleaned and we were told we would have to wait. Needless to say we did not bother and walked across the aisle and went to Tony Roma's instead. We won't be bothering with this Red Robin again.
My waiter immediately knew what I was talking about when I said I was celiac. They have a really useful interactive allergen menu through the website - makes it so easy to narrow things down to safe options. If you want fries, be sure to mention it right away - apparently the fries are not always made in the GF dedicated fryer. But if you let them know about your allergy, they'll make them in the GF fryer. Both regular and sweet potato fries can be made gluten free.
Great gluten free buns, but their overuse of margarine and subpar meat leaves something to be desired.
Red Robbin has an extensive allergen menu on-line (they bring you an iPad). I ordered a gluten-free chili burger. Red Robin has gluten-free buns and the French fries are in a designated fryer. The staff was very helpful in accommodating a gluten-free diet.
We are traveling and needed somewhere safe yo have dinner. This is our new favorite Red Robin! Rey was our waitress, she was super knowledgeable about what options we had to keep our burgers "celiac safe", she was also very friendly. We will happily go back any time we are near Roseburg.
I asked for a gluten free menu, they gave me an iPad so I could make my choices off of that. that was nice, I went to a red Robin in Las Vegas that told me I had to down load there app. the server was great she anticipated my questions. she made sure to tell me my fries were done is a separate fryer and without salt. everything was great and I did not get sick. thank you Suzanne
Contrary to another reviewer, the staff informed me that the fries have a dedicated fryer. However, the sweet potato fries need to be requested GF since they are usually fried in the same fryer as onion rings. The fry seasoning is questionable - I don't ever risk it. Yummy GF buns at a reasonable $1 charge. Their vegan options are not GF. I always get a free birthday burger and every 10th burger free with a Red Royalty card. This is one of the only places I feel really safe getting a completely GF burger & fries meal. No lettuce wrap necessary :)
They really understand GF. The waitress brought out my fries and suddenly second guessed if they were gf and ran them back to be remade. She apologized many times for the wait. I'm happy to wait for safe fries! It felt like she went above usual restaurant experience to ensure our safe meal.
Yummmm! The only way to eat here is with a royalty card! Always specify if you have an allergy and not a preference. Love the bottomless fries! Especially with a side of ranch. Cheap date idea: share a burger! (If you're not that hungry). Request to have it split in half.
Sensitive celiacs be warned. Been going there for a while and at the start my girlfriend never got sick from ordering a burger with a gluten free bun. However, the past three times we went (last 6 month), she had been getting sick from ordering the same thing. I believe they became less careful when it comes to cross-contamination.
I ate at this location a couple of weeks ago. They have a dedicated fryer and were very careful not to mix my fries up with the rest of my party. Their allergen menus are available online, are interactive, and suggest alternative selections for gluten free. They assured me that I wouldn't have to worry about cross contamination on the grill either. The gluten free bun, however, was very dry and I took it off my burger. I was very impressed with how well they took care of me.
Delicious food but really slow service. I mean really slow. But they are definitely accommodating with people with gluten intolerance. I have celiac disease and I've never gotten sick from here. Only go when you have time to waste, super slow service.
I've always had really good success here. I stick with the Red Robin Tavern burger and GF fries and have never gotten sick. The staff is pretty knowledgeable and if you state it's an allergy they are very cautious. The GF food comes out on different plates. One time I noticed my plate was not different and asked and one of the runners brought the wrong plate. They get busy so be diligent but otherwise I've had great success here. Strawberry lemonade is the best sugar fix around!! Love it!!
Dedicated gluten free and celiac friendly kitchen, now with iPads as allergen menus that lists all ingredients you would have to replace (if possible) for any menu item. Knowledgeable and attentive staff for multiple visits in my experience.
You need to ask the hostess for their gf menu. Dedicated fryer - the fries were delicious! I also had the California chicken sandwich- quite tasty!
Beware!! Twice I've asked for gf menu and TWICE after I've ordered and began eating, they've let me know my food contained gluten/was contaminated. Both times with a "oh is this an allergy or a preference?" Question from management..... I don't understand that but I won't be given them a third attempt.
General manager came over to our table (neice has celiac) and told us about their special prep area, gluten free fryer and had an iPad with everything we could order. They cook their burgers initially on a rotisserie type grill that is ver safe. We just had them run ours twice and skip the flat grill to avoid any cross contamination. Server was very nice and helpful
Brought an iPad to order on. The iPad wasn't working, but the bartender was very familiar with what and how to order to make sure that my meal was safe. Will come back for sure. My only complaint is that they have Redbridge gluten free beer on display, but no longer serve it.
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