The servers were knowledgeable, they have me an iPad with the allergy menu to use. The gluten free bun tasted great! Them the manager came to see if I was happy with my experience. I will certainly come back here!
I have celiac and was glutened here on my second visit. The first time, we went for an early lunch. Loved the burger & the GF fries. The manager and waitress were very helpful & explained everything they do to avoid cross contamination. The second visit was at night & we were not early, so they were very busy. I had the same meal the second time, and was sick afterward with GI issues for a few days and joint pain for 5-6 weeks. If we try them again, we will go early or not go. If you are a celiac, I would recommend going early & stressing to the manager that you are very sensitive to cc.
This is a very well deserved 5 Star review... I don't give that out lightly. Especially since my daughter was diagnosed with CELIAC DISEASE. This goes out to the RR manager, Terri, and our server, Daniel, on Saturday night 3/21/15. Of course, this is a chain burger place, not a Michelin star rated establishment! But I believe the rating should reflect the experience relative to the type of restaurant that it is. And for a "burgers & more" type of place, this one is by far one of the best!! First of all, the service was BEYOND attentive and friendly. I always ask to speak with a manager and our server right away because of my daughter's Celiac... So we met Terri before we were seated. She readily went over RR's allergen program, precautions taken in the kitchen (separate prep materials, cutting board, utensils, GF buns kept and prepared separately, dedicated fryers for both fries, separate grill area to cook on, etc), and offered an iPad for us to look over all the Gluten Free menu options on their website. There were apps, salads, burgers, sandwiches, entrees, sides, and shakes! When we met our server, Daniel, he had already been filled in (by Terri) on our special needs, and he was also extremely helpful and anything he didn't know, he went and found out! Very prompt, attentive, helpful with menu suggestions, etc. He then told us that Terri went in the kitchen to oversee preparation of my daughter's Gluten Free meal herself! The menu... We were shocked how much their menu options have evolved! There were some really "gourmet" type options on there, as well as the classic burger and fries... And lots of GF options of all kinds. Just tell your server! I got the Angus burger w/ roasted tomatoes, garlic aioli, arugula, and provolone, on ciabatta type bun with sweet potato fries... it was awesome! My husband got the Fish Sandwich and fries (said it was delicious), my son got the bacon cheeseburger and devoured it all, my non Celiac daughter got the kids chicken sandwich w provolone with fries and loved it. My Celiac daughter also got the chicken sandwich w provolone on the GF bun and fries... She said it was the best bun she's had (she ate it all) and even though she's "not too big on fries", those were the best she's had and her new favorite! I took a bite of her sandwich, and I loved the bun too! Found out it was Udi's, which explained it... Awesome! Overall, it was a home run... And a stress free, delicious dining experience for our family. Not only was my celiac daughter extremely happy, but the rest of got to enjoy exactly what we wanted too! Not so easy to find these days. We are excited to go back regularly, as there are so many different options for us (and my daughter!) to still try... Not just burgers, but sandwiches, entrees, pasta, salads, appetizers, and of course many other burgers! Thank you Terri and thank you Red Robin! Your efforts are very much appreciated!
I've constantly been impressed with this location - as soon as the server hears 'allergy', they are on it. The first time we ordered, he also said we needed to order the patty and fries without seasoning, as well as get the GF bun. Then the burger was brought to the table separate from the other food, and he was wearing gloves! Each time we've had this experience, they are consistently attentive. Kudos for training their staff so well and for being genuinely caring.
I was "glutenated" at this Red Robin. It could be my fault, though, hence the two star review. I ordered off their gluten free menu, which is a 3-ring binder full of nutritional information. I got the simple burger with lettuce wrap in place of the bun and sweet potato fries. In the menu, it states the regular fries are considered gluten free, but they use the same fryers for everything so cross contamination is a concern so they aren't listed as a safe product. Sweet potato fries are listed as safe, however, so I ordered them. There's a possibility they were fried and not baked. I never asked, but I wish I did. I also used some of the seasoning at the table. It listed soy as an allergen, but not wheat. Still, I know better because wheat (and other gluten containing foods) can hide anywhere. I just want to let everyone know to be a little more careful than I was at Red Robin.
Good burger, but they had run out of GF buns. Would have been much better with bun instead of lettuce wrap. Maybe next time...
Had to have my meal remade because they put bread on the plate which is a no-no for those of us with Celiac. Yes I had ordered gluten-free. Waitress apologized and I got a small discount. My food arrived after everyone in the family had finished eating. Granddaughter's order was wrong. Won't go back.
I go here a lot, I've never been sick and their burgers are amazing! The service is good too.
I have had a couple positive experiences here, but I will now avoid this place when it's busy. My last two experiences haven't been so great. In the first of these two, we called ahead for avocobbo salads, asking specifically for gf modifications. We picked them up, went home, and found that the bleu cheese was on the salads. I called to have it fixed. We arrived and the manager told me to tell the staff taking my order what modifications to make for my order to be gf. She was so adamant, and repeated herself multiple times; I felt as though she was putting all the responsibility on me. As one with celiac disease, who happens to also be pregnant (double reason to stay gf), I will do what's necessary to be and stay healthy. However, with an establishment that boasts gf measures (including a dedicated fryer), I shouldn't have to be solely responsible in teaching the staff how to serve what the restaurant offers. Anyways, we just went again tonight and, based on their own allergen menu, I detailed to the server the changes I needed in my salad. My husband ordered a burger with gf modifications. The fries brought out weren't gf (I'm experiencing a reaction from them as I type), he didn't get a gf bun, and my salad arrived with garlic toast on top (I did specify no toast). The server was wonderful, she demonstrated total awareness of my needs, and watched us like a hawk, asking right away what was wrong when I had to send the food back. She then went back, unbeknownst to me until her return, to ensure my salad was entirely remade. I'm not sure where the lapse is. If we go again we will no longer go when this place is busy, as it has been with both of these incidences.
We just had an amazing experience at this location. The manager Myke came to our table and explained the whole process and steps they take to ensure there is no chance of cross contamination. He brought over a tablet to go over the menu items that would be safe for my daughter to eat. He even went back and made her food himself. At the end of our meal he came to check on us and gave me his business card and told us to ask for him if we had any other questions.
Red Robin was one of our favorite places to eat. Then this year my daughter and husband were diagnosed with Celiac. I have gluten intolerance along with other food allergies. Going out has just been a struggle for us. We saw the reviews and decided to try it. All I have to say is WOW how impressed we were. We all had burgers and fries. We were served by the manager and the district manager came over and asked how everything was. We found out that the district manager is gluten sensitive, so he knew our concerns. We will definitely be going back.
Generally haven't gone since they stopped printing menus, but family was in town and wanted to go. Big mistake. I was very careful with the waiter, who seemed very knowledgeable. They promised me the fries were all cooked in a dedicated fryer. After eating half of my meal I picked up a fry to find pieces of onion ring underneath it. I've been sick for many days now and I'm probably not done yet. The waiter was very apologetic, but the manager didn't really seem to care.
The waitress asked if it was a food allergy, and then came back to tell me that the dipping sauce wasn't gf, (which I already knew). The manager delivered my food, and came back to check if everything was ok. Positive experience all the way❤️
They're gluten free menu or what they call their allergy menu is on their website. They once had tablets but customers were stealing them. The manager and the waitress were super friend and helpful. I asked for the menu and the manager helped me access it on my phone. And the waitress made a note to the kitchen that I actually had a gluten allergy. I had no issues with my meal choices.
Although my guac n bacon burger and fries were quite good, I've been sick since leaving. I'd hoped it was just eating too much. But the pain is just getting worse. I will be contacting the location just to inform them. I haven't been poisoned in almost 2 yrs!
I just went to this location and my "plain salad" ( lettuce, tomato and dressing) came out with chicken in it which was cooked on a shared grill. I could have gotten really sick from this so I found my waitress and she had 0 emotion or care. I then spoke to the manager and she reacted the same way and simply said " sorry about that". Some staff members in this location don't take celiac disease seriously. Very disappointed.
Large gluten free menu...GF bun so almost all burgers.
My daughter had a hamburger on a GF bun and she actually liked the bun, which if you've ever tried GF bread, you know that can be difficult. Fries are also GF (and unlimited).
The allergen menu is awful to try to find what you can and cannot eat. It's nice that you can plug in your allergies but it lists a few listed things that you can eat with the many things that need to be removed. It's just a name of s burger with the list of stuff you can't have so then you have to find this item on the regular menu to see what is on the burger. Other than blue and American cheese in this list you can't tell what cheeses are safe. I can never tell what cheeses are safe because I can't find them. Servers never know where to find this info and are not helpful. I question how accurate this list even is because I also had soy listed as an allergen and items know to contain soy like mayo are listed as ok to eat. If you are going to provide allergen info , make sure it is accurate and complete and train your employees. Now I remember why I don't eat here.
Nice new restaurant. Great service and food.
Love the sweet potato fries and gf bun with my burger!!!
Both our server and the manager were knowledgeable about the menu and the kitchen procedures. The manager came out and explained how they treat gluten-free orders in the kitchen (separate utensils, etc.). They were very careful with my order and very attentive. They don't have a gluten-free menu printed but will bring you an iPad so you can view the menu online. Steak fries are fried in a dedicated fryer! Score!
Well they appear to have an allergen menu, so we stopped to place a to go order. The hostess handed me an iPad with their allergen menu, which I was really happy to see. But after I selected my allergies (gluten, wheat and soy) I was prompted to sign a waiver that said I understand they can't guarantee that things would be cooked on separate cook tops, or that their suppliers didn't change their ingredients. Bottom line, not sure it is safe if you have Celiac. I didn't want to chance it.
We have been there 3 times. the first time we got a bit of fried onion in our gluten free fries. the second time went well. the third time we got fried dough in our gluten free fries. they seem to understand and have dedicated facilities. they were very apologetic, but it doesn't change the problem we had.
I'll not sure if all locations have a dedicated fryer, but this one does!!! My hubby and I shared guacamole, salsa and instead of the corn tortilla chips(they're made in large amounts in a cross contaminated fryer), they made us fresh potato chips. I had a burger on a gluten free bun and fries! I'm really happy with the staffs knowledge of Celiac disease.
I used to think this place was great. We had eaten here several times with no issues. However, the last few times I have noticed a lack of attention to detail when I try to emphasize gluten free. Last time we ate here, about a week ago, I got a serious dose of contamination. We most definitely won't be rerurnibg.
Update 2: Went there recently for late lunch/early dinner, waited 15 minutes for someone to come to our table, food didn't come out right, we told server we had a birthday and instead of servers singing, we were told that the servers were too busy to sign. It took us 2 hours to get out of there and at this point we will not be going back. I can't give it 0 stars, but that's all they deserve. Update: they have apparently changed management and brought in new staff. We went there recently and it was much better, so I'm changing to 3 stars. If I hadn't been to other Red Robins, I would not have known just how poor this one is compared to others. In general Red Robin does a very good job with guetin free, but this one has poor service and nasty staff. We've been there a few times, but the last attempt was the last straw, I doubt highly we'll be going back. In the past, the glue tin free meal came with a regular bun(!) and had to be sent back. Another time the service was poor, but the last one was the worst. We got there at about 2pm on a weekday, not a particularly busy time. We had 7 people (2 adults, 5 kids) and were told 30(!) minutes. While we were waiting, the kids needed to use the restroom, so they went in with 1 adult. There was an empty table that could have fit all of us, but it had not been cleaned. When we asked the manager about if, he told us, in a very nasty tone, to talk to the person doing the seating. After everyone got out of the restroom, the table still had not been cleaned and we were told we would have to wait. Needless to say we did not bother and walked across the aisle and went to Tony Roma's instead. We won't be bothering with this Red Robin again.
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