This is a very well deserved 5 Star review... I don't give that out lightly. Especially since my daughter was diagnosed with CELIAC DISEASE. This goes out to the RR manager, Terri, and our server, Daniel, on Saturday night 3/21/15. Of course, this is a chain burger place, not a Michelin star rated establishment! But I believe the rating should reflect the experience relative to the type of restaurant that it is. And for a "burgers & more" type of place, this one is by far one of the best!! First of all, the service was BEYOND attentive and friendly. I always ask to speak with a manager and our server right away because of my daughter's Celiac... So we met Terri before we were seated. She readily went over RR's allergen program, precautions taken in the kitchen (separate prep materials, cutting board, utensils, GF buns kept and prepared separately, dedicated fryers for both fries, separate grill area to cook on, etc), and offered an iPad for us to look over all the Gluten Free menu options on their website. There were apps, salads, burgers, sandwiches, entrees, sides, and shakes! When we met our server, Daniel, he had already been filled in (by Terri) on our special needs, and he was also extremely helpful and anything he didn't know, he went and found out! Very prompt, attentive, helpful with menu suggestions, etc. He then told us that Terri went in the kitchen to oversee preparation of my daughter's Gluten Free meal herself! The menu... We were shocked how much their menu options have evolved! There were some really "gourmet" type options on there, as well as the classic burger and fries... And lots of GF options of all kinds. Just tell your server! I got the Angus burger w/ roasted tomatoes, garlic aioli, arugula, and provolone, on ciabatta type bun with sweet potato fries... it was awesome! My husband got the Fish Sandwich and fries (said it was delicious), my son got the bacon cheeseburger and devoured it all, my non Celiac daughter got the kids chicken sandwich w provolone with fries and loved it. My Celiac daughter also got the chicken sandwich w provolone on the GF bun and fries... She said it was the best bun she's had (she ate it all) and even though she's "not too big on fries", those were the best she's had and her new favorite! I took a bite of her sandwich, and I loved the bun too! Found out it was Udi's, which explained it... Awesome! Overall, it was a home run... And a stress free, delicious dining experience for our family. Not only was my celiac daughter extremely happy, but the rest of got to enjoy exactly what we wanted too! Not so easy to find these days. We are excited to go back regularly, as there are so many different options for us (and my daughter!) to still try... Not just burgers, but sandwiches, entrees, pasta, salads, appetizers, and of course many other burgers! Thank you Terri and thank you Red Robin! Your efforts are very much appreciated!
I've constantly been impressed with this location - as soon as the server hears 'allergy', they are on it. The first time we ordered, he also said we needed to order the patty and fries without seasoning, as well as get the GF bun. Then the burger was brought to the table separate from the other food, and he was wearing gloves! Each time we've had this experience, they are consistently attentive. Kudos for training their staff so well and for being genuinely caring.
I was "glutenated" at this Red Robin. It could be my fault, though, hence the two star review. I ordered off their gluten free menu, which is a 3-ring binder full of nutritional information. I got the simple burger with lettuce wrap in place of the bun and sweet potato fries. In the menu, it states the regular fries are considered gluten free, but they use the same fryers for everything so cross contamination is a concern so they aren't listed as a safe product. Sweet potato fries are listed as safe, however, so I ordered them. There's a possibility they were fried and not baked. I never asked, but I wish I did. I also used some of the seasoning at the table. It listed soy as an allergen, but not wheat. Still, I know better because wheat (and other gluten containing foods) can hide anywhere. I just want to let everyone know to be a little more careful than I was at Red Robin.
Good burger, but they had run out of GF buns. Would have been much better with bun instead of lettuce wrap. Maybe next time...
Definitely ask for a manager if you're going to eat here. We had multiple poor experiences and were told the last time it was our fault fir ordering from the assigned server instead of asking for a manager, add the manager will go to the kitchen to make sure they actually use the gf buns, etc.
They have a menu dedicated to people with allergies to Egg, Gluten, Wheat, Milk, Fish, Shellfish, Peanuts, Tree nuts and Soy, however, they could not get my order correct after 6 failed times at trying. The cooks are very careless as I am lactose Intolerant and they kept putting cheese on my burger. You must repeat your order several times and make sure you CHECK IT before you go home if you decide to order take-out. Shame on them!
They are always very careful when I ask for anything gluten free. I always ask for the gf menu and they always explain how their kitchen is setup for a gf and allergy section. The food is always good and tasty. Lots of gf options to choose from and they cater to your specifications. However do not go on a friday or sat night since theyre very busy and tend to mess up orders
I love that no matter where I travel in the Midwest, I can always rely on Red Robin to provide gluten free options for me. I wish they had a few more options, but the separate fryer for gf fries is pretty darn awesome.
Amazing. All of my food was cooked in a separate fryer.
The burgers are ok, I get the lettuce wrap burgers because I think the buns are icky. I just can't get use to GF bread. This bread feels like a wet sponge in my mouth. The fries are cooked in a separate fryer, it's what I am always told. I love the sweet potato fries. This is not the best burger in the world, but it's ok and it's a nice choice when you want to go out to eat somewhere local , that has GF options.
gluten free buns are great!
It's great that the corporation has a vision on how to serve us with celiac. But this location is AWFUL!! When we sat down I asked for the GF menu and the host curtly said "it's all online" Well that would be great if they didn't have a cement building. Couldn't get the website to pull up. Server kindly pulled it up on her phone. I ordered a double burger wrapped in lettuce withe Mayo, tomatoes and onions. The plate had a piece of lettuce on it and two small patties. NOTHING ELSE. And I asked where the tomatoes, onion and Mayo were? Even my husband said it looked awful. Terrible service. The person serving my food said "we have GF buns" I told her that their GF buns taste awful - and she said "well you do have a disease". And I said "That is why I asked my burger to be wrapped in lettuce. Thanks for reminding me I have a disease- I don't think about it EVERY HOUR OF THE DAY.
I hate to even give 1 star because they don't deserve it! We had 3 different waiters that came to the table & not one of them knows what gluten is!! This restaurant has NO GLUTEN FREE MENU - NONE! My husband & I asked for the mgr to come to our table & talk to us- he refused, told his staff to hand us iPad & we could figure it out! I asked if fries were GF- waiter said they fry breaded food in same fryer! We got up to leave, saw mgr- (Ben) who said "we are just supposed to hand you the IPAD for you to figure it out! Don't try this restaurant - NO ONE KNOWS ANYTHING ABOUT GLUTEN ALLERGY!!!
I think they use Udi buns, soo good!
This is our first time out to dinner since being diagnosed with celiac disease. I'm extremely happy to still be able to go to Red Robin. This store, from the customer service to the food, was a wonderful experience! They have a dedicated fryer for fries, gluten free buns and fabulous people that work here! We will be coming back!
Gluten free buns and their fries are gluten free. Watch the burger for toppings, ie the fried onion straws, but it is very easy to find a gluten free meal here!
We eat here all the time. You can pull up a gluten free menu online ahead of time, but because they have gluten free buns, you can get almost any burger gluten free. The fries have a dedicated fryer, so no oil contamination. I'm pretty sensitive and have never gotten sick. They always ask if the gluten/dairy free is allergen or preference. We specify allergen.
Awesome! The buns are so wonderful and are specially made for Red Robin. I always take home 4 of the buns and freeze them for later. I have never had any digestive problems after eating there.
GFree buns available and they are good. I always get the cheeseburger and a side salad. We eat here monthly with kids. I have never had a reaction with those items. At the restaurant, they say the fries are GFree, so I risked it twice and had stomach ache both times, even with no seasoning. Also use to claim their vanilla shake was GFree, I had severe reaction a few years ago even though they supposedly cleaned the mixer and used a new container. So, stick to meat, GFree bun, lettuce or veggie, no extra sauces and you should be ok.
I've never had trouble getting gf food here, though I did get served raw chicken once. Arg! The food is delicious, but it takes FOREVER to be served food here. Bring a good book or a long topic of conversation to keep you entertained while you wait, but the food will be great!
11:00 am - 10:00 pm
11:00 am - 10:00 pm
11:00 am - 10:00 pm
11:00 am - 10:00 pm
11:00 am - 11:00 pm
11:00 am - 11:00 pm
11:00 am - 10:00 pm