I have celiac and was glutened here on my second visit. The first time, we went for an early lunch. Loved the burger & the GF fries. The manager and waitress were very helpful & explained everything they do to avoid cross contamination. The second visit was at night & we were not early, so they were very busy. I had the same meal the second time, and was sick afterward with GI issues for a few days and joint pain for 5-6 weeks. If we try them again, we will go early or not go. If you are a celiac, I would recommend going early & stressing to the manager that you are very sensitive to cc.
This is a very well deserved 5 Star review... I don't give that out lightly. Especially since my daughter was diagnosed with CELIAC DISEASE. This goes out to the RR manager, Terri, and our server, Daniel, on Saturday night 3/21/15. Of course, this is a chain burger place, not a Michelin star rated establishment! But I believe the rating should reflect the experience relative to the type of restaurant that it is. And for a "burgers & more" type of place, this one is by far one of the best!! First of all, the service was BEYOND attentive and friendly. I always ask to speak with a manager and our server right away because of my daughter's Celiac... So we met Terri before we were seated. She readily went over RR's allergen program, precautions taken in the kitchen (separate prep materials, cutting board, utensils, GF buns kept and prepared separately, dedicated fryers for both fries, separate grill area to cook on, etc), and offered an iPad for us to look over all the Gluten Free menu options on their website. There were apps, salads, burgers, sandwiches, entrees, sides, and shakes! When we met our server, Daniel, he had already been filled in (by Terri) on our special needs, and he was also extremely helpful and anything he didn't know, he went and found out! Very prompt, attentive, helpful with menu suggestions, etc. He then told us that Terri went in the kitchen to oversee preparation of my daughter's Gluten Free meal herself! The menu... We were shocked how much their menu options have evolved! There were some really "gourmet" type options on there, as well as the classic burger and fries... And lots of GF options of all kinds. Just tell your server! I got the Angus burger w/ roasted tomatoes, garlic aioli, arugula, and provolone, on ciabatta type bun with sweet potato fries... it was awesome! My husband got the Fish Sandwich and fries (said it was delicious), my son got the bacon cheeseburger and devoured it all, my non Celiac daughter got the kids chicken sandwich w provolone with fries and loved it. My Celiac daughter also got the chicken sandwich w provolone on the GF bun and fries... She said it was the best bun she's had (she ate it all) and even though she's "not too big on fries", those were the best she's had and her new favorite! I took a bite of her sandwich, and I loved the bun too! Found out it was Udi's, which explained it... Awesome! Overall, it was a home run... And a stress free, delicious dining experience for our family. Not only was my celiac daughter extremely happy, but the rest of got to enjoy exactly what we wanted too! Not so easy to find these days. We are excited to go back regularly, as there are so many different options for us (and my daughter!) to still try... Not just burgers, but sandwiches, entrees, pasta, salads, appetizers, and of course many other burgers! Thank you Terri and thank you Red Robin! Your efforts are very much appreciated!
I've constantly been impressed with this location - as soon as the server hears 'allergy', they are on it. The first time we ordered, he also said we needed to order the patty and fries without seasoning, as well as get the GF bun. Then the burger was brought to the table separate from the other food, and he was wearing gloves! Each time we've had this experience, they are consistently attentive. Kudos for training their staff so well and for being genuinely caring.
I was "glutenated" at this Red Robin. It could be my fault, though, hence the two star review. I ordered off their gluten free menu, which is a 3-ring binder full of nutritional information. I got the simple burger with lettuce wrap in place of the bun and sweet potato fries. In the menu, it states the regular fries are considered gluten free, but they use the same fryers for everything so cross contamination is a concern so they aren't listed as a safe product. Sweet potato fries are listed as safe, however, so I ordered them. There's a possibility they were fried and not baked. I never asked, but I wish I did. I also used some of the seasoning at the table. It listed soy as an allergen, but not wheat. Still, I know better because wheat (and other gluten containing foods) can hide anywhere. I just want to let everyone know to be a little more careful than I was at Red Robin.
Good burger, but they had run out of GF buns. Would have been much better with bun instead of lettuce wrap. Maybe next time...
I can eat here safely, just not enjoyably. You can order a bun but since it isn't warmed or toasted/grilled I prefer without. You need to look up the menu on your phone or a provided iPad and it is a little difficult to maneuver. I don't care for the hamburgers without a regular bun.
The iPad menu selection for gluten selection was great. Listed all items that are gluten free or how to make the item GF. The app works for other allergies also. Ask for the GF menu and the iPad will be delivered to the table. The waitress was very sufficient answering questions. They have a separate fryer for the fries. Did not try the GF bun had lettuce wrap instead. Royal Robin Burger was excellent, little messy with the lettuce wrap.
Knowledgeable and friendly staff, this chain offers MANY gluten free options! They have a dedicated fryer for french fries and sweet potato fries too! Gluten free buns are usually pretty great, making most of thier burgers gluten free. To be sure, ask for the gluten free menu (they'll give you an ipad to look it over) as some burgers have ingredients with gluten in them. Love this place, very family friendly.
Delicious! The bun was really good and it didn't fall apart.
If you actually go into the restaurant, then your food is treated with care & they'll get it right. But the two times we tried ordering out they got my order completely wrong, adding cheese(I'm allergic to cows milk) & their bread to my salad. This was after making sure with the girl on the phone that my salad would be made with no cheese & no breadstick. Was very disappointed.
got the chili con queso dip with fries and its so good. and also got a gluten free bun with my hamburger which was really good also. i definitely will come back. i told them i was allergic to gluten and they have a nice tablet where you can put in whoch allergies you have and itll come up with options for you that you can have!!! amazong service and food.
The restaurant does not have the allergen - gluten free menu to provide to the guest. You need to go on the website to look for the allergen - gluten free menu. Theyhave an area in the kitchen dedicated to allergen - gluten free and a manager is there to make sure your food does not come into contact with other food that contains allergen - gluten.
Have eat at serval of these places. Always a good experience and good food.
Red Robin chains nationwide are my go-to for celiac - safe dining. They truly get minimizing cross-contamination risks. Most if not all have a dedicated gf fryer. Lots of options to satisfy your hunger including gf buns. Food is delicious and most importantly I never get sick! Can accommodate other food allergies too.
fast, affordable and GF options. not my favorite as I prefer local artisan type food but this will work in a pinch
Bekah waited on us and she was awesome. She was not completely sure on a couple of things and got her Ipod to check for sure. we also have nut and shellfish alergies so indicated that when she put in the order. Request her when you come here you will not be disappointed.
These guys will even make your fries in a dedicated fryer if you ask them. Delicious!
Unimpressed. They hand you a dirty iPad to search food that is sensitive to your allergy. They do offer a gluten free bun, but the burgers are thin, tough and generally not worth it. I also don't like their new computer system that sits on the table top for you to place your own order for appetizers, refills and such. The reliance upon the computers made our server complacent and unknowing about the menu.
I have had a consistent good experience at Red Robin. Knowledgeable staff and LOVE that I can have a burger ON A BUN...and fries! I do have Celiac and am extremely sensitive and have never had a reaction. They do have a dedicated fryer for their fries.
First time at this new location. Very nice atmosphere, family friendly and friendly staff. Very large Gluten-free Menu online on there website, check it out. Awesome burgers, dedicated fryer. Our new go to place for burgers and fries. Definitely a must for celiacs!
Awesomeness! They make a gluten free bun that opens up quite a bit of the menu. Manager brought a iPad to order from directed to this: http://www.redrobin.com/customizer_hub Meal and extra steak fries were marked with pink flags to keep them segregated in the kitchen. Overall, a very impressive experience!
11:00 am - 10:00 pm
11:00 am - 10:00 pm
11:00 am - 10:00 pm
11:00 am - 10:00 pm
11:00 am - 11:00 pm
11:00 am - 11:00 pm
11:00 am - 10:00 pm