This is a very well deserved 5 Star review... I don't give that out lightly. Especially since my daughter was diagnosed with CELIAC DISEASE. This goes out to the RR manager, Terri, and our server, Daniel, on Saturday night 3/21/15. Of course, this is a chain burger place, not a Michelin star rated establishment! But I believe the rating should reflect the experience relative to the type of restaurant that it is. And for a "burgers & more" type of place, this one is by far one of the best!! First of all, the service was BEYOND attentive and friendly. I always ask to speak with a manager and our server right away because of my daughter's Celiac... So we met Terri before we were seated. She readily went over RR's allergen program, precautions taken in the kitchen (separate prep materials, cutting board, utensils, GF buns kept and prepared separately, dedicated fryers for both fries, separate grill area to cook on, etc), and offered an iPad for us to look over all the Gluten Free menu options on their website. There were apps, salads, burgers, sandwiches, entrees, sides, and shakes! When we met our server, Daniel, he had already been filled in (by Terri) on our special needs, and he was also extremely helpful and anything he didn't know, he went and found out! Very prompt, attentive, helpful with menu suggestions, etc. He then told us that Terri went in the kitchen to oversee preparation of my daughter's Gluten Free meal herself! The menu... We were shocked how much their menu options have evolved! There were some really "gourmet" type options on there, as well as the classic burger and fries... And lots of GF options of all kinds. Just tell your server! I got the Angus burger w/ roasted tomatoes, garlic aioli, arugula, and provolone, on ciabatta type bun with sweet potato fries... it was awesome! My husband got the Fish Sandwich and fries (said it was delicious), my son got the bacon cheeseburger and devoured it all, my non Celiac daughter got the kids chicken sandwich w provolone with fries and loved it. My Celiac daughter also got the chicken sandwich w provolone on the GF bun and fries... She said it was the best bun she's had (she ate it all) and even though she's "not too big on fries", those were the best she's had and her new favorite! I took a bite of her sandwich, and I loved the bun too! Found out it was Udi's, which explained it... Awesome! Overall, it was a home run... And a stress free, delicious dining experience for our family. Not only was my celiac daughter extremely happy, but the rest of got to enjoy exactly what we wanted too! Not so easy to find these days. We are excited to go back regularly, as there are so many different options for us (and my daughter!) to still try... Not just burgers, but sandwiches, entrees, pasta, salads, appetizers, and of course many other burgers! Thank you Terri and thank you Red Robin! Your efforts are very much appreciated!
I've constantly been impressed with this location - as soon as the server hears 'allergy', they are on it. The first time we ordered, he also said we needed to order the patty and fries without seasoning, as well as get the GF bun. Then the burger was brought to the table separate from the other food, and he was wearing gloves! Each time we've had this experience, they are consistently attentive. Kudos for training their staff so well and for being genuinely caring.
I was "glutenated" at this Red Robin. It could be my fault, though, hence the two star review. I ordered off their gluten free menu, which is a 3-ring binder full of nutritional information. I got the simple burger with lettuce wrap in place of the bun and sweet potato fries. In the menu, it states the regular fries are considered gluten free, but they use the same fryers for everything so cross contamination is a concern so they aren't listed as a safe product. Sweet potato fries are listed as safe, however, so I ordered them. There's a possibility they were fried and not baked. I never asked, but I wish I did. I also used some of the seasoning at the table. It listed soy as an allergen, but not wheat. Still, I know better because wheat (and other gluten containing foods) can hide anywhere. I just want to let everyone know to be a little more careful than I was at Red Robin.
Good burger, but they had run out of GF buns. Would have been much better with bun instead of lettuce wrap. Maybe next time...
Red Robin is one of the few places that I, a celiac, feel safe eating at. This location is no different. The staff is friendly and willing to make the necessary adjustments to dishes (e.g. I like my Avo-Cobb-O salad vegetarian in addition to being gluten-free). The freckled lemonade is my all-time favorite drink out of any chain restaurant, and the garlic fries are delicious. I recommend!
It's an average chain restaurant that serves burgers, but where they excel is how they handle allergy issues. They are very careful with cross contamination. If they make a mistake, talk to a manager, they will make it right. Gluten free menu is online; just ask for the iPad for allergy options if you don't have a smart phone.
just visited and had a terribly hard gf bun. talked to the manager and he said it's the new buns they will be serving. I seriously could not chew the edges and the bun fell apart while eating it. I go to Red Robin to enjoy a burger on a bun. If this is the bun they offer I will not return.
What was once a safe place to eat GF has gotten me with cross contam the last couple of visits. During yesterday's visit, the fries tasted like onion rings. I've been sick ever since. My kids love to eat here, but it looks like my hubby will be taking them by himself.
Let your hostess and waitress know you are gluten free. They will bring you an iPad which will generate their allergen menu. Server was knowledgeable and I saw on the receipt that she put an allergy alert in with the order several times. Fries have a dedicated fryer so no CC but they will still have to make you a separate batch because the seasoning they put on after is not GF. With that being said, this is a chain and they use a lot of preservatives and not wholesome ingredients which make me feel crappy so I won't be going back (we only went because we had a gift card). If that stuff doesn't bother, they do handle gluten free well it seems.
My family eats here frequently and my celiac daughter has never once gotten sick. They are very careful about cross contamination and usually very friendly and helpful. My daughter loves their gluten free bun, she says it's the best she's ever had. She also loves their chili fries, salads and root beer floats.
Livonia location: I was assured by my server that the sauces were gluten free and that my meal was safe. It was not. I endured four days of painful side effects that started within minutes of eating my meal. The manager did speak with me but did not follow up or offer to comp my meal. I will not be going back.
I am disappointed. yes the food was good. The hamburger was good. The service sucked. We went around 1:30 pm the parking lot was pretty empty. It took 20 minutes for someone to come take the order. The restaurant was almost empty so not sure why we had to wait so long. They use Udi buns which they nuke. Mine was so tough I had a hard time cutting it.
Yummy turkey burger
The server, Austin, was completely knowledgable about what products this restaurant has that are specifically gluten-free, and gave me alternate options such as sliced avocado instead of guacamole. The GF bun was delicious. They do have a dedicated GF fryer but I'm unsure if their fries are really GF so opted for steamed broccoli. Haven't had such a delicious burger in years, Red Robin will be my new go-to!
The gluten-free menu is not a menu in hand, but off your smart phone. They will bring you an iPad if you don't have one. They use a separate fryer they say, but in the bottom of my fries was a battered something (jalapeño?) As you leave the restaurant you can see in the kitchen which is a disaster! Food all over the floor, no order at all.
While they served my meal almost to order (a bacon, avocado burger on a gluten free bun), the burger was tasteless, the bun was hard and chewy and they still put cheese on it even though I asked for none. I've eaten at other locations and did not have quite so poor a presentation.
I eat here regularly with no issues. The staff understands the seriousness of preventing cross contamination. I get the simply grilled chicken on the gluten free bun. My friend who dines gluten-free also likes the gluten-free chili burger and the avo-cobbo-salad (ask to substitute goat cheese for the blue cheese & request the bread be left off)
When I mentioned that I had a gluten allergy, the server didn't hesitate to explain that there's an app that I can browse to figure out what I can have. She didn't seem angry or bothered at all. They also said that the fries are GF because they have a new recipe for their seasoning.
I LOVE going here. The staff is extremely knowledgable about allergy concerns, and they have a special menu stating what you can eat. As a bonus--the fries are GF!! (Just ask for no seasoning, as some people may have a reaction.) I absolutely recommend the Red's Tavern burger.
I was very skeptical going into this restaurant but they had a great allergen menu, which was only available online. I had a burger with a GF bun. Very tasty. Still wish hey had GF fries or onion rings, but I'll take what I can get. I will definitely come here again.
Delicious gluten free Red Robin cheeseburger on a g free bun, careful kitchen prep, and friendly service. I told the server I had an allergy to gluten not by choice but by requirement, and the server said they would take extra precautions to keep my food safe. When the manager brought my "gluten free burger" (words upon delivery of food) I knew they had. After our meal we chatted with the friendly server who said a family who has a child who is allergic to multiple ingredients can only eat out at this restaurant due to the extra care they take in the kitchen. They cook his burger on a piece of foil on the grill. This location really cares about food safety, and my burger and extra fries were delicious.
My usual standby for a restaurant. The gluten free bun was chewy and tough. The burger tasted like it came out of the freezer. Frys were just so so. I was disappointed, my first bad experience at a Red Robin. However, not bad Glutenwise, but food sucked.
I am super sensitive Celiac and I reacted to something, or I'd give 5. It wasn't a big reaction, but still enough I was in pain and dealing with the repercussions. They have an iPad you can ask for, put all your allegories into, and it will tell you what on the menu you can have. They also have gluten free buns. I would recommend to those not as sensitive as I am, and will try again in a few months.
It was wonderful to have options and a gluten-free bun but the GF menu is only on-line and it was time consuming looking up every item individually on different links. I missed a lot of conversation while researching my meal options. I would have preferred to be handed a menu that lists the burgers, cheese, sauces etc. in one place rather than fiddling with my phone. You also have to be careful because while 'cheeseburger' was on the GF list, the waitress, knowing I was Celiac, offered me choices of cheese including blue cheese. I then asked her to wait while I found the 'cheese' section of the website (which was a separate link than the cheeseburgers) only to find that blue cheese is not gluten free. I would recommend careful pre-planning before you go, but I do appreciate that I can have a cheeseburger & fries like a normal person here. They are making a great effort, but I'd really like the convenience of having a menu like everyone else.
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