The servers were knowledgeable, they have me an iPad with the allergy menu to use. The gluten free bun tasted great! Them the manager came to see if I was happy with my experience. I will certainly come back here!
I have celiac and was glutened here on my second visit. The first time, we went for an early lunch. Loved the burger & the GF fries. The manager and waitress were very helpful & explained everything they do to avoid cross contamination. The second visit was at night & we were not early, so they were very busy. I had the same meal the second time, and was sick afterward with GI issues for a few days and joint pain for 5-6 weeks. If we try them again, we will go early or not go. If you are a celiac, I would recommend going early & stressing to the manager that you are very sensitive to cc.
This is a very well deserved 5 Star review... I don't give that out lightly. Especially since my daughter was diagnosed with CELIAC DISEASE. This goes out to the RR manager, Terri, and our server, Daniel, on Saturday night 3/21/15. Of course, this is a chain burger place, not a Michelin star rated establishment! But I believe the rating should reflect the experience relative to the type of restaurant that it is. And for a "burgers & more" type of place, this one is by far one of the best!! First of all, the service was BEYOND attentive and friendly. I always ask to speak with a manager and our server right away because of my daughter's Celiac... So we met Terri before we were seated. She readily went over RR's allergen program, precautions taken in the kitchen (separate prep materials, cutting board, utensils, GF buns kept and prepared separately, dedicated fryers for both fries, separate grill area to cook on, etc), and offered an iPad for us to look over all the Gluten Free menu options on their website. There were apps, salads, burgers, sandwiches, entrees, sides, and shakes! When we met our server, Daniel, he had already been filled in (by Terri) on our special needs, and he was also extremely helpful and anything he didn't know, he went and found out! Very prompt, attentive, helpful with menu suggestions, etc. He then told us that Terri went in the kitchen to oversee preparation of my daughter's Gluten Free meal herself! The menu... We were shocked how much their menu options have evolved! There were some really "gourmet" type options on there, as well as the classic burger and fries... And lots of GF options of all kinds. Just tell your server! I got the Angus burger w/ roasted tomatoes, garlic aioli, arugula, and provolone, on ciabatta type bun with sweet potato fries... it was awesome! My husband got the Fish Sandwich and fries (said it was delicious), my son got the bacon cheeseburger and devoured it all, my non Celiac daughter got the kids chicken sandwich w provolone with fries and loved it. My Celiac daughter also got the chicken sandwich w provolone on the GF bun and fries... She said it was the best bun she's had (she ate it all) and even though she's "not too big on fries", those were the best she's had and her new favorite! I took a bite of her sandwich, and I loved the bun too! Found out it was Udi's, which explained it... Awesome! Overall, it was a home run... And a stress free, delicious dining experience for our family. Not only was my celiac daughter extremely happy, but the rest of got to enjoy exactly what we wanted too! Not so easy to find these days. We are excited to go back regularly, as there are so many different options for us (and my daughter!) to still try... Not just burgers, but sandwiches, entrees, pasta, salads, appetizers, and of course many other burgers! Thank you Terri and thank you Red Robin! Your efforts are very much appreciated!
I've constantly been impressed with this location - as soon as the server hears 'allergy', they are on it. The first time we ordered, he also said we needed to order the patty and fries without seasoning, as well as get the GF bun. Then the burger was brought to the table separate from the other food, and he was wearing gloves! Each time we've had this experience, they are consistently attentive. Kudos for training their staff so well and for being genuinely caring.
I was "glutenated" at this Red Robin. It could be my fault, though, hence the two star review. I ordered off their gluten free menu, which is a 3-ring binder full of nutritional information. I got the simple burger with lettuce wrap in place of the bun and sweet potato fries. In the menu, it states the regular fries are considered gluten free, but they use the same fryers for everything so cross contamination is a concern so they aren't listed as a safe product. Sweet potato fries are listed as safe, however, so I ordered them. There's a possibility they were fried and not baked. I never asked, but I wish I did. I also used some of the seasoning at the table. It listed soy as an allergen, but not wheat. Still, I know better because wheat (and other gluten containing foods) can hide anywhere. I just want to let everyone know to be a little more careful than I was at Red Robin.
Good burger, but they had run out of GF buns. Would have been much better with bun instead of lettuce wrap. Maybe next time...
Their gluten free menu is online-- NOT the app, the website-- so it's worth it to do some research before you get there. You do have to explain carefully and/or talk with a manager about your needs, but once you do that, they pay careful attention. Dedicated fryers mean fries are safe, and the last time I checked their seasoning salt was safe too. (Always good to check online. Again, the servers probably won't know.) so are many of their sauces. Plenty enough options for the burger-lover. I always have a good time (once I get over that initial hump), and I haven't gotten sick yet.
Have eaten at several Red Robins, most regularly at the Palisades Mall location. WARNING !!!!!! Ate there on Sat 24th September and got horribly gluten poisoned. Still very sick two days later. Have filed a formal complaint and dealing with their Risk Management Department. Eat there at your own risk if you have Celiac Disease.
They have a allergy free menu. They give you an iPad with the menu options like gluten it tells which items are gluten free or dairy free. It's amazing
Excellent experience. Everyone was great about making sure we were not cross contaminated. We used to go to the RR location across town because it's closer but they have messed up on our fries twice now so coming to this RR is well work driving further.
Most Red Robin locations do great! But today was the 2nd time that we had a major scare over being given the wrong fries at this location. The first time was sort of the waitress' fault because she put in to use a GF bun but not GF fries & therefore I was given regular fries. Today 3 of us were GF & everyone except one got GF fries then the manager tried to lie & say they were even though we clearly saw that that order was the only one with seasoning like regular fries. We are DONE with this location & will be going to the Northlake location instead.
We ate here for dinner last night. Great food and great service. The server handed us an IPad to ensure everything was still gluten free that we order. This helped tremendously since the allergen customizer on the website hasn't worked well since they updated the website. We all had the bacon cheeseburger with gluten free buns and the fries without seasoning and ranch to dip them. Our only problem was the girl that brought out the food almost gave our food to the table across from us. Thankfully she didn't hand it or allow anyone to touch it since that group had just been seated and hadn't even ordered so they immediately told her it wasn't their order. Our daughter felt fine after and had no issues. Will be back to this location.
great options for GF! special menu given to you on tablet with interactive menu.
Gluten fiendly. Be sue to tell your server. And yes....they have a dedicated gluten free fryer so we too can enjoy bottomless fries or sweet potato fries. Lettuce wedge wrapped burgers thoughtfully come in an aluminum foil wrap for mess freeeating. Server was knowledgeable. Good service too!
They would get 5 stars except that their beef is not good enough to get top marks. Ordering it "well done" helps. The GF buns are absolutely great. Red Robin's will even sell their buns separately. Bottomless frech fries are marvelous, just marvelous. They will even cook you a batch without salt (in case you are watching your sodium intake). Heinz mustard available on request. The sweet potato fries are not GF.
I have eaten here a lot and never had a problem, one strange thing that happened though was that the manager told me the chips were not gluten free. I then asked if they were put in the same fryer as the breaded items and she told me that they were cooked in the special allergen fryer. Then I asked her if I could see the ingredients. When I read the ingredients , the chips contained no gluten at all. So basically they only tell you what they know for certain to be safe, but I had the nachos without the chili and had no problems.
With other customers saying that the bun was good, I think I may have gotten an old one. The texture was awful, and it was hard as a rock. I couldn't eat it. It was then hard to enjoy the meal because all I could think about was spending $12 for a hamburger patty because I had to remove the bun. We also had to get new fries because ours were ice cold. Won't be back.
I have not tried this location be. great service. delicious hamburger and fries. No reaction, but I am not super sensitive, so can not vouch for sensitive celiac.
Totally safe fries in an exclusive fryer!?! Amazingly soft gluten free buns???!!! An attentive server and reassurance from manager regarding celiac and cross contamination!!?? What more could you ask for. No reaction, delicious burger and fries, great experience!
We had a terrible experience here. We asked for a gluten free menu and was told that that they didn't have one, but "gluten free buns are extra" and the "Boca patties" were the only ones that were gluten free. I had read reviews on Find Me GF previously that said Red Robin did have a GF menu/options, so I decided to look online and see if I could find a gluten free menu. The Red Robin allergen menu webpage wasn't working, which I mentioned to the waitress when she came to take our order about 15 minutes later, saying that I was just going stick with water (if I don't know if there's definitely GF options when eating out, I don't eat because it's just too risky). The waitress then said "Oh I can go get you an allergen menu" Um, thanks. Not sure why we couldn't get one of those earlier, but okay. It took forever for the menu to get to our table and we still didn't have our drinks, so at this point, I just opted out of the meal. Maybe we just had a bad waitress who didn't know about gluten free/celiac, but we definitely will not be returning.
I'm on the fence with this place. For a while, my son and I had been eating their food, and I felt my needs were met. Tonight we ordered take-out, got home, and opened my burger to see seasoning all over my fries. That was deflating. I called to complain and was told the seasoning is GF now. I think I was given a load of BS because I'm not doing well and I'm sure this will last through the weekend. I honestly think the seasoning is awful, so having to eat nasty fries and unsure if they were even safe is just wrong.
Our server was awesome. Our fries were gluten free as were our burgers. The staff was knowledgeable about their food. We will absolutely be back.
I think our visit to this Red Robin was doomed from the start. We asked for a gluten free menu (we have gotten them from other locations) and they told us they no longer carry them to look it up on our phone. Gf menu was difficult to find from a phone. When ordering we talked to the server told him the order was gluten free he seemed knowledgable giving recommendations on which burgers would be gluten free and ordered a gf bun. Also questioned about the fries being prepared gf as each location is different and the server indicated yes but with no seasoning. Fast forward to the meal coming out and the burger came on a regular bun. Talked to the server and sent it back to be made again (not just switch out the bun). Meal came out a second time and appeared to be gf. Well apparently either the fries were not gf as suggested or they cross contaminated the burger because ended up sick.
The server took careful notes about my GF order, but while I was eating I found a fried onion straw in my food. They offered to remake it, but I had lost confidence that I could eat there without getting sick. Still giving them 3 stars because they handled it well. The server apologized and had the manager come over to apologize as well. They also credited us for the food I couldn't eat. I'm disappointed because Red Robin was one of the places I thought I could eat at when we were traveling.
Ate here earlier this week and have been ill ever since. in general, it was the one of the worst meals I have ever had. i ordered a bacon burger with fries. The gluten free bun was inedible. I asked for another one but it was just as bad. could not bite through it or cut through it. I tried to just eat the burger because I was starving. Big mistake!! It was dry and tasted like a soy burger from my elementary school cafeteria. Needless to say the manager comped our meal, but I will definitely not be back, EVER!!
Red Robin has improved by leaps and bounds in the celiac/food allergen arena. They now offer a seperate fryer for fries and thier Red Robin seasoning is supposedly gluten free. I'm still too scared to eat it, because it isn't labeled gluten free, but it is now listed in the safe to eat section of the food allergen interactive menu they offer. Oh, they have interactive tablets for thier food allergens menu so it makes it super easy to figure out what I can eat. also if you let the sever know it is an allergy not a preference, the kitchen will change gloves as well.
Food was cold, GF bun on my burger was dry, no offer of more fries. After the great burger and fries I had in Grand Rapids, MI, this was a big disappointment. I had talked up my great experience to friends who dined with us and their food came under cooked and cold.
Red Robin restaurants are very good about cross contamination. They have separate fryers for the fries and gluten free buns. I have celiac disease and I'm very sensitive, I've never gotten sick eating here, in fact the manager always comes out and talks to me about my order so that is reassuring. I love Red Robin!
When I asked for a GF menu, I was told to look at it on my phone or they would bring me a tablet. When I got the tablet, I was completely frustrated as it didn't show what the dish was made up of, pictures or even prices. I had to flip back & forth with the regular menu. Finally I was so exasperated I asked the waitress to suggest something since I am highly allergic. She said she couldn't, it was against the law!?! At that point, I just ordered the Ensenada chicken platter and asked if the chef could clean the grill first. She assured me it wasn't necessary because they didn't put any bread on it. I should have pushed the issue because I can almost guarantee my chicken was grilled near remnants of something with teriyaki sauce because I am now sick. Never again with Red Robin.
Our server Elizabeth said she was gluten free and made sure my meal was safe. Then the manager Stacy stopped by and explained that they take allergies very seriously and explained how all the fries are cooked in a special vat at the end of the counter and they are safe. Told me the seasoned salt is now gluten free as wel but l order the fries without the salt. Had a nice discussion with both ladies. They are the best!
Best bun I've found in a restaurant. I travel here all the time. Severs always know what they are talking about and are super attentive. And super cheap!!!
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