Red Robin

4.0 stars 4.0 out of 5 6 ratings

23318 Mercantile Pkwy, Katy, TX 77449

(281) 392-1004
  • User profile picture thumbnail
    3 ratingSeptember 11, 2015

    I have celiac and was glutened here on my second visit. The first time, we went for an early lunch. Loved the burger & the GF fries. The manager and waitress were very helpful & explained everything they do to avoid cross contamination. The second visit was at night & we were not early, so they were very busy. I had the same meal the second time, and was sick afterward with GI issues for a few days and joint pain for 5-6 weeks. If we try them again, we will go early or not go. If you are a celiac, I would recommend going early & stressing to the manager that you are very sensitive to cc.

  • User profile picture thumbnail
    5 ratingMarch 23, 2015

    This is a very well deserved 5 Star review... I don't give that out lightly. Especially since my daughter was diagnosed with CELIAC DISEASE. This goes out to the RR manager, Terri, and our server, Daniel, on Saturday night 3/21/15. Of course, this is a chain burger place, not a Michelin star rated establishment! But I believe the rating should reflect the experience relative to the type of restaurant that it is. And for a "burgers & more" type of place, this one is by far one of the best!! First of all, the service was BEYOND attentive and friendly. I always ask to speak with a manager and our server right away because of my daughter's Celiac... So we met Terri before we were seated. She readily went over RR's allergen program, precautions taken in the kitchen (separate prep materials, cutting board, utensils, GF buns kept and prepared separately, dedicated fryers for both fries, separate grill area to cook on, etc), and offered an iPad for us to look over all the Gluten Free menu options on their website. There were apps, salads, burgers, sandwiches, entrees, sides, and shakes! When we met our server, Daniel, he had already been filled in (by Terri) on our special needs, and he was also extremely helpful and anything he didn't know, he went and found out! Very prompt, attentive, helpful with menu suggestions, etc. He then told us that Terri went in the kitchen to oversee preparation of my daughter's Gluten Free meal herself! The menu... We were shocked how much their menu options have evolved! There were some really "gourmet" type options on there, as well as the classic burger and fries... And lots of GF options of all kinds. Just tell your server! I got the Angus burger w/ roasted tomatoes, garlic aioli, arugula, and provolone, on ciabatta type bun with sweet potato fries... it was awesome! My husband got the Fish Sandwich and fries (said it was delicious), my son got the bacon cheeseburger and devoured it all, my non Celiac daughter got the kids chicken sandwich w provolone with fries and loved it. My Celiac daughter also got the chicken sandwich w provolone on the GF bun and fries... She said it was the best bun she's had (she ate it all) and even though she's "not too big on fries", those were the best she's had and her new favorite! I took a bite of her sandwich, and I loved the bun too! Found out it was Udi's, which explained it... Awesome! Overall, it was a home run... And a stress free, delicious dining experience for our family. Not only was my celiac daughter extremely happy, but the rest of got to enjoy exactly what we wanted too! Not so easy to find these days. We are excited to go back regularly, as there are so many different options for us (and my daughter!) to still try... Not just burgers, but sandwiches, entrees, pasta, salads, appetizers, and of course many other burgers! Thank you Terri and thank you Red Robin! Your efforts are very much appreciated!

  • User profile picture thumbnail
    5 ratingJune 19, 2014

    I've constantly been impressed with this location - as soon as the server hears 'allergy', they are on it. The first time we ordered, he also said we needed to order the patty and fries without seasoning, as well as get the GF bun. Then the burger was brought to the table separate from the other food, and he was wearing gloves! Each time we've had this experience, they are consistently attentive. Kudos for training their staff so well and for being genuinely caring.

  • User profile picture thumbnail
    2 ratingJune 08, 2013

    I was "glutenated" at this Red Robin. It could be my fault, though, hence the two star review. I ordered off their gluten free menu, which is a 3-ring binder full of nutritional information. I got the simple burger with lettuce wrap in place of the bun and sweet potato fries. In the menu, it states the regular fries are considered gluten free, but they use the same fryers for everything so cross contamination is a concern so they aren't listed as a safe product. Sweet potato fries are listed as safe, however, so I ordered them. There's a possibility they were fried and not baked. I never asked, but I wish I did. I also used some of the seasoning at the table. It listed soy as an allergen, but not wheat. Still, I know better because wheat (and other gluten containing foods) can hide anywhere. I just want to let everyone know to be a little more careful than I was at Red Robin.

  • User profile picture thumbnail
    4 ratingFebruary 09, 2013

    Good burger, but they had run out of GF buns. Would have been much better with bun instead of lettuce wrap. Maybe next time...

  • User profile picture thumbnail
    5 ratingFebruary 14, 2016

    360 Buckland Hills Drive, Manchester, CT 06040

    I love this place I've never been happier with food than when I eat here

  • User profile picture thumbnail
    5 ratingFebruary 14, 2016

    265 NJ 3 E., Clifton, NJ 07014

    I've eaten here dozens of times. if the fries have seasoning, ask for plain. The server is always aware of what to do (gluten free fries, bun). Otherwise my burger has always been on a proper bun, haven't gotten sick. Usually keep it simple burger or Red Robin burger. tip: order your free extra fries right when food is served. otherwise you have to wait too long.

  • User profile picture thumbnail
    4 ratingFebruary 14, 2016

    100 Bluefish Drive, Panama City Beach, FL 32413

    I could tell the staff were educated about food allergies/sensitivities. They directed me to their website to find safe foods. The app is very easy to use. My plate was clearly marked as GF coming out of the kitchen which is assuring in a very busy restaurant. I'm somewhat a "foodie" so I don't eat in chain establishments often, but I thought the food was good.

  • User profile picture thumbnail
    5 ratingFebruary 14, 2016

    6750 Rockside Road, Independence, OH 44131

    Always good service to help me and servers are educated Buns and fries are great !!!

  • User profile picture thumbnail
    4 ratingFebruary 14, 2016

    4949 Great Northern Blvd., North Olmsted, OH 44070

    GF buns, burgers, fries (fried in a dedicated fryer), coleslaw and milkshakes, what more could you ask for?! Not an aesthetically pleasing restaurant, but as a celiac a restaurant with gf fries is pretty amazing.

  • User profile picture thumbnail
    3 ratingFebruary 13, 2016

    8720 IH40 West Frontage Road, Amarillo, TX 79124

    NEVER GET IT TO GO. Good food and usually good about things but they suck at to go orders.

  • User profile picture thumbnail
    4 ratingFebruary 13, 2016

    8522 W. Grand River, Brighton, MI 48116

    They are safe when it comes to celiacs. Even use a different grill. But they have an online menu you have to look up and if you don't want to look it up, they give you an iPod from the early 2000s to use that barely works.

  • User profile picture thumbnail
    5 ratingFebruary 12, 2016

    1701 William D. Tate Ave., Grapevine, TX 76051

    Really great gluten-free bun with their turkey burger with NO bread crumbs. They even have gluten-free fries! Will definitely go back.

  • User profile picture thumbnail
    5 ratingFebruary 12, 2016

    18810 E. Highway 40, Independence, MO 64055

    Excellent food and great gluten free options. They will go out of their way to provide the best possible options and the service it's outstanding!

  • User profile picture thumbnail
    4 ratingFebruary 11, 2016

    365 The Bridge Street, Suite 113, Huntsville, AL 35805

    Food is delicious and I have never been sick or contaminated by Red Robbin. However, the staff and management is horrible. You are lucky if your waiter/waitress comes to check on you; and usually it's not because they aren't working. Poor management leads to poor service.

  • User profile picture thumbnail
    5 ratingFebruary 11, 2016

    6524 W. Saginaw Highway, Lansing, MI 48917

    Upon asking for a GF menu, the manager came out with an iPad. The menu was straight from the website and we were thrilled to see that it included the children's menu. My daughter had a cheeseburger with GF bun and GF fries. The manager brought it out and announced that it was the GF meal. It was on a special plate to set it apart from the other food. We ordered seconds on fries and our server made sure to differentiate the GF fries from the non-GF ones. Great experience and great food. We feel comfortable coming back again!

  • User profile picture thumbnail
    5 ratingFebruary 10, 2016

    6802 Charlotte Pike, Nashville, TN 37209

    They have added some burgers with modifications to the gf options since I was here last year, which is great. Most gf menus don't have many options. I think the bun is different, too. It was much softer than the other gf buns I've had. I'm always leery of fries even when they are cooked in dedicated fryers, so I got the confetti fruit salad. I always stress politely that I have to eat gluten free, it's not a dietary choice. It was good and I didn't get sick. That makes it a good choice for me.

  • User profile picture thumbnail
    4 ratingFebruary 09, 2016

    12007 Harbor Blvd., Garden Grove, CA 92840

    It was good. Best gluten free hamburger buns

  • User profile picture thumbnail
    5 ratingFebruary 08, 2016

    1562 N. Woodland Park Dr., Layton, UT 84041

    I have Celiac Disease and they are always so careful. I eat here often and have never gotten sick. I love the burgers and delicious gf buns, and the treat of safe fries.

  • User profile picture thumbnail
    5 ratingFebruary 07, 2016

    3110 Waltham Blvd., Burlington, NC 27215

    Very gluten-free friendly! The staff was very cautious, they have special food picks to ID the gluten-free, and the gf meals were brought out by a separate staff member. Best of all? the bun was YUMMY!!!

  • User profile picture thumbnail
    5 ratingFebruary 07, 2016

    575 Briarwood Circle, Ann Arbor, MI 48108

    The service was great here! My waitress was very knowledgable about allergens and took extra care to make sure my meal was safe; she also took great care of my friend who is vegetarian. The burger and fries were good, as were the drinks!

  • User profile picture thumbnail
    4 ratingFebruary 07, 2016

    610 Middletown Boulevard, Langhorne, PA 19047

    Gluten free buns are great! Very accommodating. Have an iPad that is dedicated to allergies and what foods are "allowed".

  • User profile picture thumbnail
    1 ratingFebruary 06, 2016

    1000 Palisades Center Drive, West Nyack, New York 10994

    HORRIBLE! Nast waitress and my burger came out all wrong! Was told they didn't have a gluten free menu and would have to look online!

  • User profile picture thumbnail
    1 ratingFebruary 06, 2016

    325 Marketplace Blvd., Hamilton, NJ 08691

    Unfortunately they can't seem to get take out orders right. This is the third time I specifically asked to have a burger with cheese lettuce and nothing else. Even said no pickles, tomatoes, etc. picked it up brought it home and it has everything. Called them up to make sure it wasn't wrong order and maybe not even gluten free and they weren't even apologetic!

  • User profile picture thumbnail
    5 ratingFebruary 06, 2016

    1636 South Stapley, Mesa, AZ 85206

    our waitress was very knowledgeable about gluten free. I got a burger with the gluten free bun and it was great! the fries are also gluten free.

  • User profile picture thumbnail
    5 ratingFebruary 05, 2016

    1238 Putty Hill Ave, Towson, MD 21286

    Lots of burger options on a GF bun!

  • User profile picture thumbnail
    5 ratingFebruary 05, 2016

    13800 N. Pennsylvania Ave., Oklahoma City, OK 73134

    never had a problem and we eat there alot

  • User profile picture thumbnail
    5 ratingFebruary 03, 2016

    236 Westminster Drive, Carlisle, PA 17013

    Always eat here with my family when visiting. Very happy to serve us. Most times we have no problems, but watch though that your food doesn't sit on the window where it will become cold/ dried out. Request the garlic Parmesan fries as they removed it from the menu.

  • User profile picture thumbnail
    5 ratingFebruary 03, 2016

    2230 Southgate Rd., Colorado Springs, CO 80906

    I'm changing my review on this one. They do a really good job!

  • User profile picture thumbnail
    2 ratingFebruary 03, 2016

    575 Briarwood Circle, Ann Arbor, MI 48108

    Usually love Red Robin and this place had gluten free buns and a dedicated fryer, but the burger as so-so at best. The fries weren't very fresh and they forgot the condiments we requested. Also, $3 for a to-go soda that was mostly ice... save your money and find a different location.

  • User profile picture thumbnail
    5 ratingFebruary 03, 2016

    5550-3 Whittlesey Blvd., Columbus, GA 31909

    Delicious food. Gluten free buns available or use lettuce as a sub. Love the wedge burger

  • User profile picture thumbnail
    4 ratingFebruary 01, 2016

    9665 Liberia Avenue, Manassas, VA 20111

    They seem careful- the new GF buns are much better than in the past. You might need to wait a few extra minutes if you refill fries. But that is because they cook them fresh in a GF fryer. Order a little before you "need" them if you are indulging in extra fries!

  • User profile picture thumbnail
    5 ratingJanuary 31, 2016

    1635 Stringtown Rd., Grove City, OH 43123

    Gluten free bun tastes like a regular bun. Little expensive but worth it if you haven't eaten a good hamburger in over ten years!

  • User profile picture thumbnail
    4 ratingJanuary 30, 2016

    610 Towne Drive, Fayetteville, NY 13066

    They charge $1 extra for a gluten free bun which was bothersome. The staff was knowledgable. The gf menu was on a tablet they brought to the table. Food was okay but nothing spectacular.

  • User profile picture thumbnail
    4 ratingJanuary 30, 2016

    2511 South Road, Route 9, Poughkeepsie, NY 12601

    My boyfriend and I come here all the time. It's his favorite and it's the only place I can have a good burger around here. However there have been several times where I specifically order a gluten free bun and state that I have celiac, and they still bring out my burger with a regular, clearly glutenous bun. One time I had to say something and all my waiter did was bring me a new bun. Lucky I don't really have an issue with cross contamination and that I'm not confrontational cause if my mom were with me she would've ripped him a new one lol. But the latest time, our waitress caught it right away and confessed it was her mistake and was very apologetic and she brought me a whole new burger. No problem. The bf found a sheet of wax paper in his burger have way through eating it though. But they brought him a new one too and comped our whole bill. Overall their food is still delicious just watch out for wax paper and glutenous buns lol

  • User profile picture thumbnail
    5 ratingJanuary 28, 2016

    11433 Parkside Drive, Farragut, TN 37934

    Knoxville TN turkey creek location: this place has cleaned up their act :) absolutely delicious and very attentive to keep my food separate and safe. so nice to be able to have a burger "out" I don't eat out much, so, YAY !! much cleaner !!

  • User profile picture thumbnail
    5 ratingJanuary 28, 2016

    2720 Carl T Jones Dr SE, Huntsville, AL 35802

    This is such a wonderful place to go and eat! The manager William has helped me both times that I have visited this Red Robin. He is very careful about cross contamination and makes sure that your meal is prepared correctly. He told me to ask for him any time I come in to eat! Our waitress, Paula, even remembered my gluten allergen and handled our party of seven great! I would recommend this restaurant! I haven't gotten sick there. I might suggest that you ask for no seasoning on your potatoes as I have an issue with it.

  • User profile picture thumbnail
    5 ratingJanuary 27, 2016

    250 Crossroads Mall, Route 611, Bartonsville, PA 18321

    I love going to Red Robins to eat, they have gluten free buns for the burgers and gluten free fries.

  • User profile picture thumbnail
    2 ratingJanuary 25, 2016

    5710 South Westnedge Rd., Portage, MI 49002

    My 3 year old has Celiac and she barely ate half the gluten free burger and spent the rest of the night miserable with diarrhea. The severity of her symptoms and the fact that she hadn't had any symptoms in months tells me there is no way it was just a minor exposure. Very disappointed.

  • User profile picture thumbnail
    1 ratingJanuary 25, 2016

    19433 Interstate 45 South, Shenandoah, TX 77385

    My burger came with a fried onion I only found when I bit into it. When my exposures happen it takes 6 weeks to heal. Do not eat here with Celiacs.

  • User profile picture thumbnail
    5 ratingJanuary 23, 2016

    5100 N 9th Avenue, Pensacola, FL 32504

    The waiter I had was very knowledgeable on GF. I had a hamburger on the gluten free bun, and they also had fries that were fried in a separate fryer!

  • User profile picture thumbnail
    5 ratingJanuary 22, 2016

    107 Veterans Pkwy, Normal, IL 61761

    I was very impressed with their allergy menu. Easy to use and told you exactly what you needed to request. The have gluten free buns so you can still enjoy the full selection of burgers.

  • User profile picture thumbnail
    4 ratingJanuary 22, 2016

    7982 Citrus Park Town Center, Tampa, FL 33625

    Great GF menu and when you place your order it is segmented from other orders in the kitchen. My only complaint is that when I asked for a GF menu, I was told to look it up on my phone. I had already done so prior to going to the restaurant so it wasn't a huge inconvenience, but it did seem like they could have been more accommodating.

  • User profile picture thumbnail
    5 ratingJanuary 21, 2016

    6255 Mills Civic Pkwy., West Des Moines, IA 50266

    This is THE ONLY place we feel safe in our area!

  • User profile picture thumbnail
    3 ratingJanuary 21, 2016

    4802 Valley View Blvd. NW, Roanoke, VA 24012

    Server could have cared less. Why jump on the Udi's bandwagon if the staff isn't trained. Lesson learned.

  • User profile picture thumbnail
    5 ratingJanuary 19, 2016

    921 Norland Avenue, Chambersburg, PA 17201

    Have eaten here 1 or 2 dozen times! Always good, always celiac safe, and never any trouble with menu! the gf menu is on an iPad that can be brought to your table, if you don't have the Red Robin app. The beauty of the menu is that they spell out every single ingredient, so that you can delete any that concern you, even if its not an allergen! Generally I request no Red Robin seasoning on burger or fries, just because I'm not completely certain that its gf. Also, I like to order my burger wrapped in lettuce instead of a gun, less carbs (?). Plus they have a gf separate fryer! This location has never messed up my order

  • User profile picture thumbnail
    4 ratingJanuary 19, 2016

    6560 Carlisle Pike, Suite #450, Mechanicsburg, PA 17050

    The best gluten free rolls I've ever had. Nice to be able to get a great burger and fries. A real treat.

  • User profile picture thumbnail
    5 ratingJanuary 18, 2016

    4625 First Ave. S.E., Cedar Rapids, IA 52402

    Just ask and receive! Their gluten free options are great, Staff is well informed and we've never had an issue! Not ONCE! Thanks Red Robin!!

  • User profile picture thumbnail
    5 ratingJanuary 17, 2016

    1088 Nimmo Parkway, Virginia Beach, VA 23454

    They have iPad to see up to date allergens.

  • User profile picture thumbnail
    5 ratingJanuary 17, 2016

    700 Town Center Pkwy, Slidell, LA 70458

    The menu is very clear about substitutions. The waiststaff was friendly and helpful. Make sure you ask for un-seasoned fries.

  • User profile picture thumbnail
    5 ratingJanuary 16, 2016

    1050 Ed Noble Parkway, Norman, OK 73072

    Overall - I've never had symptoms of CC here. I always order my fries without seasoning. GF buns are OK but I prefer a lettuce wrapped sandwich instead. I like the Red Robin menu online to know what/how to order.

  • User profile picture thumbnail
    4 ratingJanuary 15, 2016

    600 Cooper Point Rd., SW, Olympia, WA 98502

    the GF bun was really soft and warm it was really good on my southern burger.

  • User profile picture thumbnail
    4 ratingJanuary 13, 2016

    820 NE Mall Blvd, Hurst, TX 76053

    My youngest is celiac. Gets grilled chicken on a stick adds gf bun to make sandwich. Don't think any apps are gf but if you know what ingredients to avoid you are fine burgers with fries in separate frier have been pain free. But beware of the helpful refill. As they might big be from the gf side. Once refill was not from gf frier. Sucked.

  • User profile picture thumbnail
    1 ratingJanuary 12, 2016

    8403 Main St., Wilsonville, OR 97070

    Got very ill from cross contamination or possibly given the fries from the wrong fryer. Staff was not very gluten knowledgeable.

  • User profile picture thumbnail
    3 ratingJanuary 10, 2016

    95 N. Moorland Road, Brookfield, WI 53005

    This was our first restaurant outing since my hubbies diagnosis with CD. I called the restaurant first to talk to the kitchen manager who explained that they have a gluten free menu and a dedicated fryer and that the kitchen staff change their gloves to prepare GF food so we gave it a try. The GF menu was on an IPad that was pretty disgustingly filthy itself. Our food came out on the same plates they serve the regular food on. It was good food though. When we asked for a refill on gluten free fries from the server who checked with us (not our waitress), he said it might take a minute to make which was fine. A minute later he brought out a pile of cold fries that he claimed were gluten free but we were very suspicious were not. My final word... I'm not sure I trust this place enough to avoid cross contamination especially on a busy Saturday night and probably won't be back.

Monday
11:00 am - 10:00 pm
Tuesday
11:00 am - 10:00 pm
Wednesday
11:00 am - 10:00 pm
Thursday
11:00 am - 10:00 pm
Friday
11:00 am - 11:00 pm
Saturday
11:00 am - 11:00 pm
Sunday
11:00 am - 10:00 pm

CLICK LIKE to connect with us on Facebook
map of Red Robin

Nearby restaurants

Do you own a gluten-free friendly business?
Contact us to talk about your advertising options.