I have celiac and was glutened here on my second visit. The first time, we went for an early lunch. Loved the burger & the GF fries. The manager and waitress were very helpful & explained everything they do to avoid cross contamination. The second visit was at night & we were not early, so they were very busy. I had the same meal the second time, and was sick afterward with GI issues for a few days and joint pain for 5-6 weeks. If we try them again, we will go early or not go. If you are a celiac, I would recommend going early & stressing to the manager that you are very sensitive to cc.
This is a very well deserved 5 Star review... I don't give that out lightly. Especially since my daughter was diagnosed with CELIAC DISEASE. This goes out to the RR manager, Terri, and our server, Daniel, on Saturday night 3/21/15. Of course, this is a chain burger place, not a Michelin star rated establishment! But I believe the rating should reflect the experience relative to the type of restaurant that it is. And for a "burgers & more" type of place, this one is by far one of the best!! First of all, the service was BEYOND attentive and friendly. I always ask to speak with a manager and our server right away because of my daughter's Celiac... So we met Terri before we were seated. She readily went over RR's allergen program, precautions taken in the kitchen (separate prep materials, cutting board, utensils, GF buns kept and prepared separately, dedicated fryers for both fries, separate grill area to cook on, etc), and offered an iPad for us to look over all the Gluten Free menu options on their website. There were apps, salads, burgers, sandwiches, entrees, sides, and shakes! When we met our server, Daniel, he had already been filled in (by Terri) on our special needs, and he was also extremely helpful and anything he didn't know, he went and found out! Very prompt, attentive, helpful with menu suggestions, etc. He then told us that Terri went in the kitchen to oversee preparation of my daughter's Gluten Free meal herself! The menu... We were shocked how much their menu options have evolved! There were some really "gourmet" type options on there, as well as the classic burger and fries... And lots of GF options of all kinds. Just tell your server! I got the Angus burger w/ roasted tomatoes, garlic aioli, arugula, and provolone, on ciabatta type bun with sweet potato fries... it was awesome! My husband got the Fish Sandwich and fries (said it was delicious), my son got the bacon cheeseburger and devoured it all, my non Celiac daughter got the kids chicken sandwich w provolone with fries and loved it. My Celiac daughter also got the chicken sandwich w provolone on the GF bun and fries... She said it was the best bun she's had (she ate it all) and even though she's "not too big on fries", those were the best she's had and her new favorite! I took a bite of her sandwich, and I loved the bun too! Found out it was Udi's, which explained it... Awesome! Overall, it was a home run... And a stress free, delicious dining experience for our family. Not only was my celiac daughter extremely happy, but the rest of got to enjoy exactly what we wanted too! Not so easy to find these days. We are excited to go back regularly, as there are so many different options for us (and my daughter!) to still try... Not just burgers, but sandwiches, entrees, pasta, salads, appetizers, and of course many other burgers! Thank you Terri and thank you Red Robin! Your efforts are very much appreciated!
I've constantly been impressed with this location - as soon as the server hears 'allergy', they are on it. The first time we ordered, he also said we needed to order the patty and fries without seasoning, as well as get the GF bun. Then the burger was brought to the table separate from the other food, and he was wearing gloves! Each time we've had this experience, they are consistently attentive. Kudos for training their staff so well and for being genuinely caring.
I was "glutenated" at this Red Robin. It could be my fault, though, hence the two star review. I ordered off their gluten free menu, which is a 3-ring binder full of nutritional information. I got the simple burger with lettuce wrap in place of the bun and sweet potato fries. In the menu, it states the regular fries are considered gluten free, but they use the same fryers for everything so cross contamination is a concern so they aren't listed as a safe product. Sweet potato fries are listed as safe, however, so I ordered them. There's a possibility they were fried and not baked. I never asked, but I wish I did. I also used some of the seasoning at the table. It listed soy as an allergen, but not wheat. Still, I know better because wheat (and other gluten containing foods) can hide anywhere. I just want to let everyone know to be a little more careful than I was at Red Robin.
Good burger, but they had run out of GF buns. Would have been much better with bun instead of lettuce wrap. Maybe next time...
Disappointing after such a terrific start. Our waiter most helpful and brought a tablet that allows customer to check off food sensitivities and then it interprets their menu for you. Gluten free buns for burgers & dedicated fryer for fries. However, our order got lost in the kitchen. Shift change for servers & we were lost in the shuffle. An hour after ordering our food FINALLY came and mine was wrong. It had to go back to the kitchen. My family was done with their food when mine came and my husband's broccoli came after my food. Thankfully, the manager generously adjusted our bill. So, the food was tasty and gluten free but disappointing and time consuming experience.
In my opinion I had a gluten free bun it was so dry I couldn't stand it honestly I tried asking for a different bun but they didn't have any. Also the fries they never told me they are mixed with other items with gluten so I was sick to my stomach.
Red Robin is generally a good choice for Celiacs with their gluten free bun option and cross contamination protocols (including dedicated fry fryer). We have had good experiences at this location but the last time we ate there my son got sick from cross contamination.
The gluten free bun was really good. I've tried many different gluten free buns and they all taste bland but this one tasted pretty close to real bread. Or at least I think it did. The burger itself was amazing and so were the bottomless fries. I highly recommend this place for gluten free eaters.
Red Robin is very helpful to people with celiac disease. They give you an iPad with endless options and even a gluten free bun. If you have celiac and are wanting something good where you and your friends can both eat, red robin is the place to go
burger is good. came out pretty fast too and it's a Saturday night. our waitress, Taylor, is on the ball. but.... my sweet potato fries came out almost black. not only do they look burnt, the charred taste is what i imagine of eating a chip off of the grill when cleaning it. These things should never have been plated much less served. The kitchen Mgr needs to step in somewhere. Other than that, so far my experience has been good. That's how bad these fries are. LOL my new fries arrived. just as burnt. Taylor asked if they were better and, uhhh no. so she got the mgr. he came out and looked at my fries and literally asked "are those too burnt for you?" ROFLMBO ummm there isn't a "too burnt". if they are burnt, they are "too burnt".
I have really tries with this one because my kids love it, but I get sick every time I eat there! I have had croutons picked off and a salad brought back to me. Some staff is knowledgeable, but others roll there eyes at me. We've given up. Not trying to be nasty. Just trying to save others the trouble!
This was my first experience eating gf at a restaurant and it was a good one. They brought over a tablet with their gluten free menu items, I was surprised there's quite a few! I ordered a bacon cheese burger and fries and everything was good, even the bun tasted like bread but was a little denser than the normal bun. My only complaint was it was a bit greasy from the bacon, but all in all it was a good experience :)
Our server (Joe) was very knowledgable about the disease. He was very careful in taking our order and a fresh batch of fries made in dedicated fryer was made for our table. The manager came out to double check the order after it was given to the kitchen staff. That being said, one star was taken off for the GF bun not being very tasty and the burger patty was a bit dry.
I love the fact I can get an actual burger on a bun here! Always delicious and if I ever have a question about whether something is gluten free they are quick to answer or find out. Love eating here!
I am always treated well at this location. I once had a waitress who told me all the fries were gf but when I protested she went and asked. Came back and profusely apologized as she had been at a location formerly where this was true (but not here) but I wasn't upset as she took the time to double check.
Items are not marked gluten free. They have a gluten free bun but it's not good. I got a cheeseburger, no bun, and I couldn't have the sauce. French fries are supposed to be in a dedicated fryer. You need to ask for no salt fries. You also need to ask for the kitchen to have an allergy alert. The waiter said everything on the menu was gluten free. Uh, no. They have breaded items and teriyaki. I was going to skip eating jut then he said he would give the kitchen an allergy alert. So everything I ordered would have anything with gluten left off like sauce. The burger and fries were good. But not $12 good. Theyre overpriced and don't live up to it. I mean decent cheeseburger but no toppigs, no sauce, and ok fris for $12? If we weren't tired from a long day, I'd just have everyone over to my place for a good burger and ok fries. lol
Love this place for gf burgers and fries. The waitress did tell me if you want gf for health reasons to let them know so they will cook the fries in a separate gluten free fryer to avoid the cross contamination you'd get from the shared fryer that cooks foods that contain gluten. They recently got new gluten free buns that are way better!!
Easy to use allergen menu. Fries in dedicated fryer.
I ate here while traveling from out-of-town and was so impressed with the service, quality of care taken in preparing my food, and my actual meal I just had to leave five stars. My server Evan...fantastic! He took care of me from the minute my party walked in. He guided me through Red Robin's gluten free menu on the iPad and explained how it would show him how to safely prepare my food. He was very willing to answer any questions and patient. When he was unsure of an ingredient or if a dish needed to be modified, he said he'd rather err on the side of caution and would double-check everything. I ordered the Ensenada chicken platter, which was delicious! Everything was cooked perfectly and the portion size, especially for lunch, was huge! Thank you, Evan and Red Robin, for a pleasurable and safe dining experience! Traveling for GF diners can be challenging and stressful, but this particular location went above and beyond to accommodate my needs.
Our meals were great. The server was on top of things, offering suggestions, and very kind. Separate gluten-free menu with lots of choices. The bun was delicious. My husband ordered gluten free with me so we could share our food and he said he didn't feel like he was missing out at all. It was a win all around and we can't wait to go back.
There was a problem with the app while we were there and I couldn't get it to come up and double check our order since it had been about 6 months since we had not been to a Red Robin. I contacted them and it was a technical issue. After the server helped me and she realized it was their issue she went and got the manager. He was very helpful and confirmed what we always get was still gluten free. My daughter had no issues here. It was a great experience or than the time missing with the app. Red Robin was very nice and quickly messaged me back when I posted on their Facebook page. If you have any concerns speak to the Manager. Very nice!
Great gluten free burgers with the gluten free bun option. Awesome gluten free fried as well.
Yummy burgers, knowledgeable staff. I've only gone during off hours so I was able to talk with the server. Works for me.
Just ask for the gluten free menu. It's on an iPad and very easy to use.
Allergen menu available on their website or you can ask to see it in the restaurant (they'll bring you an ipad with the menu). Make sure to ask for the gluten free french fries. Food was great. Servers were excellent in handling the needs of both my kids with celiac.
One of the reasons I like Red Robbins is because I can count on the consistency of my gf food. I always order the California Chicken in a lettuce wrap, no Mayo. Unfortunately the quality of my meal at the Missoula, Montana restaurant was of an inferior quality. The guacamole was very spicy, the chicken over cooked and with a bit of a burnt taste to it. The wait staff, on the other hand, were excellent and went out of their way to fix the situation. I was not charged for my meal, which was very generous and kind on their part. The cook perhaps needs some training. My husband found that his hamburger (not gf) also did not meet his expectation from Red Robbin.
I was attending a work meeting in the area and was happy to find Red Robin. I've ate at many r.b's and have NEVER had a reaction but unfortunately this was not the case this time. My server seemed to lack knowledge on the whole gluten thing- that should have been warning sign number 1. But being with others I let it go and stressed the importance of being gf. I did receive what I ordered. But several hours later my gluten symptoms showed up. Bathroom, fast heart beat, etc. It took me 7 days to get back to normal! ~ I know that it's hard to say for 100% sure that I was glutened here but I feel confident that I was. This is a chance we all take when eating out in a restaurant that is not 100% Celiac friendly. Good Luck!
Service is always hit and miss, we were especially disgusted by the behavior of a daytime manager who treated me like my celiac disease was all hype when I received a gluten-laden plate. This location is not to be trusted, we've given them several tries - all but one of them were total fails.
Website is not easy to navigate - no way to see all Gluten Free options without clicking through each section - even when you are in restaurant there is no paper copy. Super limited kids menu for a kid-centric restaurant. Would love if they'd offer GF French fries. My daughter was at a kid birthday party and was disappointed in her few choices.
11:00 am - 10:00 pm
11:00 am - 10:00 pm
11:00 am - 10:00 pm
11:00 am - 10:00 pm
11:00 am - 11:00 pm
11:00 am - 11:00 pm
11:00 am - 10:00 pm