I have celiac and was glutened here on my second visit. The first time, we went for an early lunch. Loved the burger & the GF fries. The manager and waitress were very helpful & explained everything they do to avoid cross contamination. The second visit was at night & we were not early, so they were very busy. I had the same meal the second time, and was sick afterward with GI issues for a few days and joint pain for 5-6 weeks. If we try them again, we will go early or not go. If you are a celiac, I would recommend going early & stressing to the manager that you are very sensitive to cc.
This is a very well deserved 5 Star review... I don't give that out lightly. Especially since my daughter was diagnosed with CELIAC DISEASE. This goes out to the RR manager, Terri, and our server, Daniel, on Saturday night 3/21/15. Of course, this is a chain burger place, not a Michelin star rated establishment! But I believe the rating should reflect the experience relative to the type of restaurant that it is. And for a "burgers & more" type of place, this one is by far one of the best!! First of all, the service was BEYOND attentive and friendly. I always ask to speak with a manager and our server right away because of my daughter's Celiac... So we met Terri before we were seated. She readily went over RR's allergen program, precautions taken in the kitchen (separate prep materials, cutting board, utensils, GF buns kept and prepared separately, dedicated fryers for both fries, separate grill area to cook on, etc), and offered an iPad for us to look over all the Gluten Free menu options on their website. There were apps, salads, burgers, sandwiches, entrees, sides, and shakes! When we met our server, Daniel, he had already been filled in (by Terri) on our special needs, and he was also extremely helpful and anything he didn't know, he went and found out! Very prompt, attentive, helpful with menu suggestions, etc. He then told us that Terri went in the kitchen to oversee preparation of my daughter's Gluten Free meal herself! The menu... We were shocked how much their menu options have evolved! There were some really "gourmet" type options on there, as well as the classic burger and fries... And lots of GF options of all kinds. Just tell your server! I got the Angus burger w/ roasted tomatoes, garlic aioli, arugula, and provolone, on ciabatta type bun with sweet potato fries... it was awesome! My husband got the Fish Sandwich and fries (said it was delicious), my son got the bacon cheeseburger and devoured it all, my non Celiac daughter got the kids chicken sandwich w provolone with fries and loved it. My Celiac daughter also got the chicken sandwich w provolone on the GF bun and fries... She said it was the best bun she's had (she ate it all) and even though she's "not too big on fries", those were the best she's had and her new favorite! I took a bite of her sandwich, and I loved the bun too! Found out it was Udi's, which explained it... Awesome! Overall, it was a home run... And a stress free, delicious dining experience for our family. Not only was my celiac daughter extremely happy, but the rest of got to enjoy exactly what we wanted too! Not so easy to find these days. We are excited to go back regularly, as there are so many different options for us (and my daughter!) to still try... Not just burgers, but sandwiches, entrees, pasta, salads, appetizers, and of course many other burgers! Thank you Terri and thank you Red Robin! Your efforts are very much appreciated!
I've constantly been impressed with this location - as soon as the server hears 'allergy', they are on it. The first time we ordered, he also said we needed to order the patty and fries without seasoning, as well as get the GF bun. Then the burger was brought to the table separate from the other food, and he was wearing gloves! Each time we've had this experience, they are consistently attentive. Kudos for training their staff so well and for being genuinely caring.
I was "glutenated" at this Red Robin. It could be my fault, though, hence the two star review. I ordered off their gluten free menu, which is a 3-ring binder full of nutritional information. I got the simple burger with lettuce wrap in place of the bun and sweet potato fries. In the menu, it states the regular fries are considered gluten free, but they use the same fryers for everything so cross contamination is a concern so they aren't listed as a safe product. Sweet potato fries are listed as safe, however, so I ordered them. There's a possibility they were fried and not baked. I never asked, but I wish I did. I also used some of the seasoning at the table. It listed soy as an allergen, but not wheat. Still, I know better because wheat (and other gluten containing foods) can hide anywhere. I just want to let everyone know to be a little more careful than I was at Red Robin.
Good burger, but they had run out of GF buns. Would have been much better with bun instead of lettuce wrap. Maybe next time...
HORRIBLE! Nast waitress and my burger came out all wrong! Was told they didn't have a gluten free menu and would have to look online!
Unfortunately they can't seem to get take out orders right. This is the third time I specifically asked to have a burger with cheese lettuce and nothing else. Even said no pickles, tomatoes, etc. picked it up brought it home and it has everything. Called them up to make sure it wasn't wrong order and maybe not even gluten free and they weren't even apologetic!
never had a problem and we eat there alot
Always eat here with my family when visiting. Very happy to serve us. Most times we have no problems, but watch though that your food doesn't sit on the window where it will become cold/ dried out. Request the garlic Parmesan fries as they removed it from the menu.
Usually love Red Robin and this place had gluten free buns and a dedicated fryer, but the burger as so-so at best. The fries weren't very fresh and they forgot the condiments we requested. Also, $3 for a to-go soda that was mostly ice... save your money and find a different location.
They seem careful- the new GF buns are much better than in the past. You might need to wait a few extra minutes if you refill fries. But that is because they cook them fresh in a GF fryer. Order a little before you "need" them if you are indulging in extra fries!
My boyfriend and I come here all the time. It's his favorite and it's the only place I can have a good burger around here. However there have been several times where I specifically order a gluten free bun and state that I have celiac, and they still bring out my burger with a regular, clearly glutenous bun. One time I had to say something and all my waiter did was bring me a new bun. Lucky I don't really have an issue with cross contamination and that I'm not confrontational cause if my mom were with me she would've ripped him a new one lol. But the latest time, our waitress caught it right away and confessed it was her mistake and was very apologetic and she brought me a whole new burger. No problem. The bf found a sheet of wax paper in his burger have way through eating it though. But they brought him a new one too and comped our whole bill. Overall their food is still delicious just watch out for wax paper and glutenous buns lol
This is such a wonderful place to go and eat! The manager William has helped me both times that I have visited this Red Robin. He is very careful about cross contamination and makes sure that your meal is prepared correctly. He told me to ask for him any time I come in to eat! Our waitress, Paula, even remembered my gluten allergen and handled our party of seven great! I would recommend this restaurant! I haven't gotten sick there. I might suggest that you ask for no seasoning on your potatoes as I have an issue with it.
I love going to Red Robins to eat, they have gluten free buns for the burgers and gluten free fries.
My 3 year old has Celiac and she barely ate half the gluten free burger and spent the rest of the night miserable with diarrhea. The severity of her symptoms and the fact that she hadn't had any symptoms in months tells me there is no way it was just a minor exposure. Very disappointed.
Great GF menu and when you place your order it is segmented from other orders in the kitchen. My only complaint is that when I asked for a GF menu, I was told to look it up on my phone. I had already done so prior to going to the restaurant so it wasn't a huge inconvenience, but it did seem like they could have been more accommodating.
Have eaten here 1 or 2 dozen times! Always good, always celiac safe, and never any trouble with menu! the gf menu is on an iPad that can be brought to your table, if you don't have the Red Robin app. The beauty of the menu is that they spell out every single ingredient, so that you can delete any that concern you, even if its not an allergen! Generally I request no Red Robin seasoning on burger or fries, just because I'm not completely certain that its gf. Also, I like to order my burger wrapped in lettuce instead of a gun, less carbs (?). Plus they have a gf separate fryer! This location has never messed up my order
The best gluten free rolls I've ever had. Nice to be able to get a great burger and fries. A real treat.
My youngest is celiac. Gets grilled chicken on a stick adds gf bun to make sandwich. Don't think any apps are gf but if you know what ingredients to avoid you are fine burgers with fries in separate frier have been pain free. But beware of the helpful refill. As they might big be from the gf side. Once refill was not from gf frier. Sucked.
This was our first restaurant outing since my hubbies diagnosis with CD. I called the restaurant first to talk to the kitchen manager who explained that they have a gluten free menu and a dedicated fryer and that the kitchen staff change their gloves to prepare GF food so we gave it a try. The GF menu was on an IPad that was pretty disgustingly filthy itself. Our food came out on the same plates they serve the regular food on. It was good food though. When we asked for a refill on gluten free fries from the server who checked with us (not our waitress), he said it might take a minute to make which was fine. A minute later he brought out a pile of cold fries that he claimed were gluten free but we were very suspicious were not. My final word... I'm not sure I trust this place enough to avoid cross contamination especially on a busy Saturday night and probably won't be back.
They are always very careful when I ask for anything gluten free. I always ask for the gf menu and they always explain how their kitchen is setup for a gf and allergy section. The food is always good and tasty. Lots of gf options to choose from and they cater to your specifications. However do not go on a friday or sat night since theyre very busy and tend to mess up orders
We've had a different experience than other reviewers. The menu for GF is confusing as it basically has the normal description then says "minus this sauce, minus this topping, minus etc. etc.". So you have to piece it together and it doesn't sound appealing. The bun was not quality and fell apart. Yes we know about GF buns/breads and these were not of high quality or maybe weren't fresh. Two stars though for trying and being an option, just not an above avg. experience.
Always one of the best chains for gluten free, my wife has never had an issue there. Have eaten at this location a couple times a month for the last year, very consistent and reliable with avoiding cross contamination. Unfortunately, the quality of their ingredients seems to have decreased over the last few months, but that is getting pretty picky.
I'm not sure what the problem used to be but I have had several fantastic experiences in the past year. Their gluten free bun is awesome and the fries are cooked in a separate fryer. Some waiters are more aware than others but just explain your sensitivity. Enjoy the endless fries! Celiac and never had a reaction!
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