Review of Red Robin

Update: 6/08/22… In response to my Google review paralleling this one, I was invited by the manager to contact their Guest Relations Division by phone. In speaking to the representative, they seemed very concerned and receptive - particularly in that this appears to be a somewhat recent development and departure from this store’s past reputation and performance for Celiac/Gluten-Sensitive individuals. Based on that conversation, I am hopefully optimistic that things could once again improve to where they were. However, only time - and other brave souls willing to go here and try them out again – will tell whether or not this Red Robin store is able to once again earn a trustworthy reputation within the Celiac/Gluten-Sensitive community here in Green Bay.

ORIGINAL REVIEW: We can no longer consider this RR location trustworthy. At least for now, it would be best to presume that this location is now no longer Celiac friendly.

After literally years of great and careful care in preparing and delivering the orders for those in our party who are Celiac, in the last two months-four visits have resulted in 4 negative gluten reactions: 1 minor & 3 major. In each case, it was clearly stated to the waitstaff that our person was not simply no gluten preferenced – but were medically Celiac sensitive.

We believe that this was not simply some minor overlooks, but significant cross-contamination incidents. Our person utilizes an enzyme as a precautionary measure ( GluteGuard) that has been very affective in lowering or staying off reactions for small incidental cases of gluten ingestion. Even with using this, we had negative reactions 4 times in 4 visits.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Safety Feature Ratings

• Dedicated gluten-free fryer
• Staff is knowledgeable and can answer questions

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dinner
• Good for kids
• Good for lunch
• Good for takeout
• Good selection of healthy options
• Offers online ordering
• Offers outdoor seating