I've eaten here dozens of times. if the fries have seasoning, ask for plain. The server is always aware of what to do (gluten free fries, bun). Otherwise my burger has always been on a proper bun, haven't gotten sick. Usually keep it simple burger or Red Robin burger. tip: order your free extra fries right when food is served. otherwise you have to wait too long.
I am a celiac and had such a bad experience I won't even attempt going there again. It took them 15 minutes to come over with a card that they wanted me to scan in order to even see the gf options. Besides the fact that the restaurant is in an area where the cell service isn't great, and I have Verizon and don't usually have an issue, the menu is quite annoying to navigate on the phone. I finally decided on a salad which obviously was to be served without the croutons and blue cheese as per my allergy and the gf menu they had me look at. When I received my order there was blue cheese on the plate and if that was the only issue I would have chalked it up to someone not realizing that blue cheese can be an issue for celiacs but the fact that there were two large garlic toast croutons on the plate confirmed that the staff had no idea what gluten is. I then had to send it back and decided I wasn't going to chance eating there. When the waiter returned to the table I asked him if he knew what gluten was he had no idea. Then he told me that even though I was ordering off of the gluten free menu I should have made sure he wrote down that I wanted the gf option and then I should have specified what should and should not be in the dish I was ordering. I'm sorry but I thought that the fact that I was ordering off their gf menu and their menu specifies what should not be in that specific salad I was okay. I was wrong. I would not recommend going there is you are celiac because you will be taking a chance that the wait staff has no clue about a gluten allergy and that can lead to cross contamination and sickness.
My brother (with Celiac's) says these are the best gf burger buns he's had.
Great burgers/buns, fries & milkshakes.... what more could you want? Yum!
When you ask for the gluten free menu you're given a card to scan which brings you to their food allergy website. Many items can be modified to be GF friendly. Burgers can be served on GF rolls which are quite good. The fries are cooked in a dedicated fryer but come with the warning of possible cross contamination during handling. Good to know you can get a killer burger and chili cheese fries and stick to the diet.
Gf buns waiter not informative. Found croutons and fried onions in my salad. Management asked to come to table . Not recommended. Waited to speak to mgr. says he will talk to staff . Used to be god here dissppointed
There is no real menu. Just a binder filled with what you can't have. You have to go back and forth with regular menu to see what is in the actual meal. You have to do the work. They do make their fries with different machinery and have gluten free buns for an added charge. Probably won't go back.
Gf options are not options it all. It's a regular menu--no buns, no garlic bread, no croutons, no wraps. Absolutely useless.
Excellent gf menu! Manager oversees cooking. They cook gf fries in separate oil from non gf food. Just make sure you clarify you can't have the red Robyn seasoning.
They brought a gluten free protein wrap cheeseburger with a regular one and argued that there is no such thing as cross contamination. Will not go back.
Have eaten here dozens of times without a problem. Ask for the allergy book at the hostess station - gf options are listed, along with the top 8 allergens. Beware that the seasoning mix is not gf, nor are the fries (i ask for steamed veg instead). The book gives you the modifications to request - no bun, no seasoning, etc.. They make the best lettuce "bun" around, though!
Their gluten free menu is online-- NOT the app, the website-- so it's worth it to do some research before you get there. You do have to explain carefully and/or talk with a manager about your needs, but once you do that, they pay careful attention. Dedicated fryers mean fries are safe, and the last time I checked their seasoning salt was safe too. (Always good to check online. Again, the servers probably won't know.) so are many of their sauces. Plenty enough options for the burger-lover. I always have a good time (once I get over that initial hump), and I haven't gotten sick yet.
Have eaten at several Red Robins, most regularly at the Palisades Mall location. WARNING !!!!!! Ate there on Sat 24th September and got horribly gluten poisoned. Still very sick two days later. Have filed a formal complaint and dealing with their Risk Management Department. Eat there at your own risk if you have Celiac Disease.
They have a allergy free menu. They give you an iPad with the menu options like gluten it tells which items are gluten free or dairy free. It's amazing
Excellent experience. Everyone was great about making sure we were not cross contaminated. We used to go to the RR location across town because it's closer but they have messed up on our fries twice now so coming to this RR is well work driving further.
Most Red Robin locations do great! But today was the 2nd time that we had a major scare over being given the wrong fries at this location. The first time was sort of the waitress' fault because she put in to use a GF bun but not GF fries & therefore I was given regular fries. Today 3 of us were GF & everyone except one got GF fries then the manager tried to lie & say they were even though we clearly saw that that order was the only one with seasoning like regular fries. We are DONE with this location & will be going to the Northlake location instead.
We ate here for dinner last night. Great food and great service. The server handed us an IPad to ensure everything was still gluten free that we order. This helped tremendously since the allergen customizer on the website hasn't worked well since they updated the website. We all had the bacon cheeseburger with gluten free buns and the fries without seasoning and ranch to dip them. Our only problem was the girl that brought out the food almost gave our food to the table across from us. Thankfully she didn't hand it or allow anyone to touch it since that group had just been seated and hadn't even ordered so they immediately told her it wasn't their order. Our daughter felt fine after and had no issues. Will be back to this location.
great options for GF! special menu given to you on tablet with interactive menu.
Gluten fiendly. Be sue to tell your server. And yes....they have a dedicated gluten free fryer so we too can enjoy bottomless fries or sweet potato fries. Lettuce wedge wrapped burgers thoughtfully come in an aluminum foil wrap for mess freeeating. Server was knowledgeable. Good service too!
They would get 5 stars except that their beef is not good enough to get top marks. Ordering it "well done" helps. The GF buns are absolutely great. Red Robin's will even sell their buns separately. Bottomless frech fries are marvelous, just marvelous. They will even cook you a batch without salt (in case you are watching your sodium intake). Heinz mustard available on request. The sweet potato fries are not GF.
I have eaten here a lot and never had a problem, one strange thing that happened though was that the manager told me the chips were not gluten free. I then asked if they were put in the same fryer as the breaded items and she told me that they were cooked in the special allergen fryer. Then I asked her if I could see the ingredients. When I read the ingredients , the chips contained no gluten at all. So basically they only tell you what they know for certain to be safe, but I had the nachos without the chili and had no problems.
With other customers saying that the bun was good, I think I may have gotten an old one. The texture was awful, and it was hard as a rock. I couldn't eat it. It was then hard to enjoy the meal because all I could think about was spending $12 for a hamburger patty because I had to remove the bun. We also had to get new fries because ours were ice cold. Won't be back.
I have not tried this location be. great service. delicious hamburger and fries. No reaction, but I am not super sensitive, so can not vouch for sensitive celiac.
Totally safe fries in an exclusive fryer!?! Amazingly soft gluten free buns???!!! An attentive server and reassurance from manager regarding celiac and cross contamination!!?? What more could you ask for. No reaction, delicious burger and fries, great experience!
We had a terrible experience here. We asked for a gluten free menu and was told that that they didn't have one, but "gluten free buns are extra" and the "Boca patties" were the only ones that were gluten free. I had read reviews on Find Me GF previously that said Red Robin did have a GF menu/options, so I decided to look online and see if I could find a gluten free menu. The Red Robin allergen menu webpage wasn't working, which I mentioned to the waitress when she came to take our order about 15 minutes later, saying that I was just going stick with water (if I don't know if there's definitely GF options when eating out, I don't eat because it's just too risky). The waitress then said "Oh I can go get you an allergen menu" Um, thanks. Not sure why we couldn't get one of those earlier, but okay. It took forever for the menu to get to our table and we still didn't have our drinks, so at this point, I just opted out of the meal. Maybe we just had a bad waitress who didn't know about gluten free/celiac, but we definitely will not be returning.
I'm on the fence with this place. For a while, my son and I had been eating their food, and I felt my needs were met. Tonight we ordered take-out, got home, and opened my burger to see seasoning all over my fries. That was deflating. I called to complain and was told the seasoning is GF now. I think I was given a load of BS because I'm not doing well and I'm sure this will last through the weekend. I honestly think the seasoning is awful, so having to eat nasty fries and unsure if they were even safe is just wrong.
Our server was awesome. Our fries were gluten free as were our burgers. The staff was knowledgeable about their food. We will absolutely be back.
I think our visit to this Red Robin was doomed from the start. We asked for a gluten free menu (we have gotten them from other locations) and they told us they no longer carry them to look it up on our phone. Gf menu was difficult to find from a phone. When ordering we talked to the server told him the order was gluten free he seemed knowledgable giving recommendations on which burgers would be gluten free and ordered a gf bun. Also questioned about the fries being prepared gf as each location is different and the server indicated yes but with no seasoning. Fast forward to the meal coming out and the burger came on a regular bun. Talked to the server and sent it back to be made again (not just switch out the bun). Meal came out a second time and appeared to be gf. Well apparently either the fries were not gf as suggested or they cross contaminated the burger because ended up sick.
The server took careful notes about my GF order, but while I was eating I found a fried onion straw in my food. They offered to remake it, but I had lost confidence that I could eat there without getting sick. Still giving them 3 stars because they handled it well. The server apologized and had the manager come over to apologize as well. They also credited us for the food I couldn't eat. I'm disappointed because Red Robin was one of the places I thought I could eat at when we were traveling.
Ate here earlier this week and have been ill ever since. in general, it was the one of the worst meals I have ever had. i ordered a bacon burger with fries. The gluten free bun was inedible. I asked for another one but it was just as bad. could not bite through it or cut through it. I tried to just eat the burger because I was starving. Big mistake!! It was dry and tasted like a soy burger from my elementary school cafeteria. Needless to say the manager comped our meal, but I will definitely not be back, EVER!!
Red Robin has improved by leaps and bounds in the celiac/food allergen arena. They now offer a seperate fryer for fries and thier Red Robin seasoning is supposedly gluten free. I'm still too scared to eat it, because it isn't labeled gluten free, but it is now listed in the safe to eat section of the food allergen interactive menu they offer. Oh, they have interactive tablets for thier food allergens menu so it makes it super easy to figure out what I can eat. also if you let the sever know it is an allergy not a preference, the kitchen will change gloves as well.
Food was cold, GF bun on my burger was dry, no offer of more fries. After the great burger and fries I had in Grand Rapids, MI, this was a big disappointment. I had talked up my great experience to friends who dined with us and their food came under cooked and cold.
Red Robin restaurants are very good about cross contamination. They have separate fryers for the fries and gluten free buns. I have celiac disease and I'm very sensitive, I've never gotten sick eating here, in fact the manager always comes out and talks to me about my order so that is reassuring. I love Red Robin!
When I asked for a GF menu, I was told to look at it on my phone or they would bring me a tablet. When I got the tablet, I was completely frustrated as it didn't show what the dish was made up of, pictures or even prices. I had to flip back & forth with the regular menu. Finally I was so exasperated I asked the waitress to suggest something since I am highly allergic. She said she couldn't, it was against the law!?! At that point, I just ordered the Ensenada chicken platter and asked if the chef could clean the grill first. She assured me it wasn't necessary because they didn't put any bread on it. I should have pushed the issue because I can almost guarantee my chicken was grilled near remnants of something with teriyaki sauce because I am now sick. Never again with Red Robin.
Our server Elizabeth said she was gluten free and made sure my meal was safe. Then the manager Stacy stopped by and explained that they take allergies very seriously and explained how all the fries are cooked in a special vat at the end of the counter and they are safe. Told me the seasoned salt is now gluten free as wel but l order the fries without the salt. Had a nice discussion with both ladies. They are the best!
Best bun I've found in a restaurant. I travel here all the time. Severs always know what they are talking about and are super attentive. And super cheap!!!
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