I've eaten here dozens of times. if the fries have seasoning, ask for plain. The server is always aware of what to do (gluten free fries, bun). Otherwise my burger has always been on a proper bun, haven't gotten sick. Usually keep it simple burger or Red Robin burger. tip: order your free extra fries right when food is served. otherwise you have to wait too long.
I am a celiac and had such a bad experience I won't even attempt going there again. It took them 15 minutes to come over with a card that they wanted me to scan in order to even see the gf options. Besides the fact that the restaurant is in an area where the cell service isn't great, and I have Verizon and don't usually have an issue, the menu is quite annoying to navigate on the phone. I finally decided on a salad which obviously was to be served without the croutons and blue cheese as per my allergy and the gf menu they had me look at. When I received my order there was blue cheese on the plate and if that was the only issue I would have chalked it up to someone not realizing that blue cheese can be an issue for celiacs but the fact that there were two large garlic toast croutons on the plate confirmed that the staff had no idea what gluten is. I then had to send it back and decided I wasn't going to chance eating there. When the waiter returned to the table I asked him if he knew what gluten was he had no idea. Then he told me that even though I was ordering off of the gluten free menu I should have made sure he wrote down that I wanted the gf option and then I should have specified what should and should not be in the dish I was ordering. I'm sorry but I thought that the fact that I was ordering off their gf menu and their menu specifies what should not be in that specific salad I was okay. I was wrong. I would not recommend going there is you are celiac because you will be taking a chance that the wait staff has no clue about a gluten allergy and that can lead to cross contamination and sickness.
My brother (with Celiac's) says these are the best gf burger buns he's had.
Great burgers/buns, fries & milkshakes.... what more could you want? Yum!
When you ask for the gluten free menu you're given a card to scan which brings you to their food allergy website. Many items can be modified to be GF friendly. Burgers can be served on GF rolls which are quite good. The fries are cooked in a dedicated fryer but come with the warning of possible cross contamination during handling. Good to know you can get a killer burger and chili cheese fries and stick to the diet.
Gf buns waiter not informative. Found croutons and fried onions in my salad. Management asked to come to table . Not recommended. Waited to speak to mgr. says he will talk to staff . Used to be god here dissppointed
There is no real menu. Just a binder filled with what you can't have. You have to go back and forth with regular menu to see what is in the actual meal. You have to do the work. They do make their fries with different machinery and have gluten free buns for an added charge. Probably won't go back.
Gf options are not options it all. It's a regular menu--no buns, no garlic bread, no croutons, no wraps. Absolutely useless.
Excellent gf menu! Manager oversees cooking. They cook gf fries in separate oil from non gf food. Just make sure you clarify you can't have the red Robyn seasoning.
They brought a gluten free protein wrap cheeseburger with a regular one and argued that there is no such thing as cross contamination. Will not go back.
Have eaten here dozens of times without a problem. Ask for the allergy book at the hostess station - gf options are listed, along with the top 8 allergens. Beware that the seasoning mix is not gf, nor are the fries (i ask for steamed veg instead). The book gives you the modifications to request - no bun, no seasoning, etc.. They make the best lettuce "bun" around, though!
Amazing gluten free bun. It's light and soft with none of the denseness or crumbling found in most GF buns. I was doubtful it was actually GF until I compared it to my husband's and realized it was different. Fries are safe too. It's really a treat to be able to safely eat a real burger with a bun and fries!
My husband has celiac and I have an autoimmune diseases requiring me to be gf. Red Robin is a favorite of ours. Almost every server has been well educated and took our gf requirements seriously and we have appreciated it! Love that we can have their seasoning now that it's gf!
I eat here almost weekly. There are a lot of options and the fries are safe and bottomless. I usually get the French dip (minus onions for gf) on the gluten free bun. Lettuce wrap isn't bad for sandwiches either. Just let your server know it's an allergy.
My waitress was Erika she was great! I ordered the bacon cheeseburger got a gf bun (which was so delicious) got gf fries tastes great. They have a separate fryer. They are very aware of cross contamination. Got more fries & we got gf fries for the table.
Excellent and delicious! Our meal was prepared and delivered by the manager who personally made sure there was no cross-contamination. They were very cautious and our server Toni was sure to double check everything and answer our questions. They had no problem when I asked that our toppings be taken out of the walk-in instead of on the line. First time dining out since diagnosis and their exceptional service put me at ease. I will be eating here again soon! Update 3/10/17: Went again this evening a little before 6pm. Our server Allen was an excellent listener and didn't complain about my many requests. He even wrote them all down to be able to communicate them to the kitchen staff and even suggested/checked ingredients of a few sauce options. Very understanding and I so appreciated his extra effort!
red robin has been very hit or miss for us. we have had successful visits only about 50% of the time. it seems that during lunch (when it's slower, perhaps?) we've been able to eat without my husband getting contaminated . every time we've come in at dinner time and it's busier, despite extensively explaining to the server who writes it all in red (they've shown us) he gets contaminated every. single. time. we love that they have a website that lists their gluten free products, but it's very frustrating to use for my husband. we love that they have dedicated fryers and are generally knowledgeable about allergens, etc. but this needs to be ALL the time. being busy doesn't excuse them to be sloppy or irresponsible and make someone sick.
My local restaurant used to be fantastic. The past several time I've been there (over the span of a year) I've gotten sick. I've found sesame seeds from a gluten filled bun on my plate three of those times. They are currently on my do not trust list.
For those with gluten sensitivity or intolerance, this restaurant would probably be fine. However, for those that have celiac-don't be fooled! They advertise as gluten free but have no accommodations for cross contamination. The staff was not very knowledgeable, and although they assured me they would cook my meal on tinfoil to prevent contamination, I was very sick afterwards.
Despite what I was told by the individual who took my order that things would be prepared gf and that the fries were in a dedicated fryer, whoever prepared my meal in the kitchen did not properly make a gf meal. I ordered a burger and fries from the to go menu, and was horribly sick within 20 minutes of eating. Was in pain for almost 48 hours after the meal. Food was not prepared as promised. If you are celiac, I would not go to a red robin facility.
I can't speak for celiac's, but for someone with gluten sensitivity, this is an excellent option. Staff cares about food sensitivities/allergies, and will let you look at an iPad or tablet to see what you can eat (mark which ingredient you wish to avoid).
Ate here 4 months ago got extremely sick as did my Mother in law. The restaurant was very dirty. Love Red Robin but after getting so sick I'm not going back. The Gluten-free buns are the worst. Extremely dry. The staff doesn't understand about cross contamination. Save your stomach.
While I was ordering my appetizer I made it very clear that I wanted the gf sweet potato fries to the server. When they came out, I started eating them trusting my server listened to me. Instead I come to fine mozzarella sticks mixed into them. Trying to explain this to the server that I'm now going to get sick over this, she told me that she didn't know they couldn't touch/about cross contamination. This is not my first experience with contamination here. Ordering a salad that you can have the blue cheese and crouton removed then having it served not once but twice with the contaminates on followed by them scraping it off like it's not a big deal had me speaking to the manger quite often. Why offer a specialized menu that you pride yourself in having without training your staff on what certain things contain??? I was very fortunate that my symptoms won't come straight away. I cannot image if someone had such a severe allergy that they would need an epi-pen than having your server use the excuse "I didn't know". Will not be visiting again anytime soon.
Multiple waiters caused me to get an answer to the question regarding if the chips served with the artichoke & spinach dip were gluten free or not. Since their online allergen list was down, I relied on the answer from one waitress who said they were. NOT! I got sick for 3 days. And my salad cane out with croutons but our waiter immediately sent it back. The manager brought it out with apologies and a promise that it was removed from my bill. Nice of her, but I won't be back. I'm not willing to get this sick again.
Honestly this was the worst Red Robin I've ever been to. Typically they have separate fryers nope not at this one. The waitress also told me she had bad Celiac, which honestly I have to completely doubt after she told me shared surfaces and fryers are totally fine for people with Celiac. I ended up having a wedgie burger which was fine but there wasn't any of the protein cup (I didn't get the gf bread) and the burger was way over cooked. Our waitress disappeared too so that didn't help either. Needless to say as much as I usually love Red Robin we won't be back.
Have been eating here for over a year with no problem but then on a celebration for a family birthday I found a piece of a chicken finger at the bottom of my refill fries that I have been told were gluten free when I informed my waitress who was horrified, told her manager. Manager did not handle it well, asked me if I would get sick, informed me that sometimes things get in their other fryer, and that his son is gluten intolerant so he knows how this goes. He finished his monologue with the simple statement that if I get sick please call them back later. Left me with no solution or anything. I did spend the next 36 hours very sick and in pain. Had to escalate this whole problem to the upper management and regional managers. Was never assured that the problem was fixed, will not eat here again.
Ordered a salad and made very clear I had an allergy and was not a life style choice. I had a fried onion straw hiding in my salad that I found after I had started eating. Told our waiter and his response was "My bad". And I had to tell him I wouldn't be paying for it, he didn't even offer to take it off our bill. We also wrote an email complaint and never heard anything back.
Excellent service every time we go. I even ordered the garlic parm fries to try once and a manager came out to let me know that while those are on the GF menu, he wanted me to know that the butter used is near other items in the kitchen, and he couldn't guarantee there wouldn't be cross contamination. I was floored. We've been back 10 times. I always get the same thing, but I'm never disappointed. Service is great, fries are great.. and do yourself a favor and get the gourmet cheeseburger with all toppings except relish, and then dip it in the sweet and spicy ketchup.. reminds me of a whopper!!!
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11:00 am - 10:00 pm
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11:00 am - 10:00 pm