We come here all the time. The staff is very knowledgeable and I have never had an issue with the food. Delicious and safe!
every time I have been here, the manager has come to our table and delivered our food. so far the only restaurant I feel safe taking my celiac child to.
Upon asking for a GF menu, the manager came out with an iPad. The menu was straight from the website and we were thrilled to see that it included the children's menu. My daughter had a cheeseburger with GF bun and GF fries. The manager brought it out and announced that it was the GF meal. It was on a special plate to set it apart from the other food. We ordered seconds on fries and our server made sure to differentiate the GF fries from the non-GF ones. Great experience and great food. We feel comfortable coming back again!
Very knowledgeable on cross contamination. Always feel safe taking the whole family here.
Excellent for my celiac daughter. We are here with no issues; she had the chicken on a stick and fries (which they make in a separate frier). The manager even brought out all of the "allergy food" to make sure there was no cross contamination.
In 2013 and 2014 I had great service and I was there enough that some of the staff already knew what I needed. Gluten free items and meals were right on and never got sick. Currently in 2015 I have to check when you get them because sometimes there's a mix of gf and not gf. Ie.... Cooked chicken in wrong sauce or wrong but on order to go, but over all very good restraunt and gf friendly. Just keep your eyes open and double check.
This place gave my family wheat buns when we requested gluten free. My youngest are some of the wheat bun. Watch this place!
Came for the GF bun with my burger; unfortunately, they were OUT of GF buns. Guess that means it's popular. Still, I will call ahead of time before going there again. Tasty burger, though.
Staff is knowledgeable and they use careful practices in the kitchen. The bun is pretty good- it's nice to go out for burger and fries! Yum!
Best GF burgers and fries Love this place
YUMMY!!!!! They even bring the gluten free meal out on a different color basket!!!
I've come here a few times I don't think I have had any problems. But the last time I went they gave me a burger that had a regular buns lucky I knew what the bun was supposed to look like And was able to send it back .That's the only reason i gave them three stars because i think it's super important when somebody says gluten free that it is
Ordered from gluten free menu that designated how the dish needed altered to make it GF. The server was very attentive and the manager served my meal. There was a gluten filled topping on my sandwich and with much apology they remade my meal for me. The manager also kindly covered the cost of my meal. It was a very good restaurant experience!
Eat here often with celiac kids. Staff well educated. Chef and manager will often come to table with food to ensure no cross contamination.
Been there five times . My daughter with celiac has had no reactions. Very careful about cross contamination. Highly recommend it
Given them a few chances, and I'm pretty easygoing, but each time they seem to be getting worse. The server could not present a gluten free menu and did not seem to understand what gluten free options they had. Once I received the order, I knew immediately that the buns were not gluten free and another server took the order away. The second time they brought the food there were battered jalapeños in the burger, which were not gluten free.. needless to say I won't be back. Very risky place.
I absolutely love the Red Robin in Holland. They were so helpful with finding me gluten free foods and my server ( Lexi ) was amazing. She was so patient and was very knowledgable on gluten allergies. Not to mention they had so many options!! Highly recommend it!!
Great buns, dedicated fryer for fries, good service, simple menu on iPad. Just what we were looking for! Should have 1 GF beer available.
Horrible! If you want to eat here you better do your research before you get to the restaurant because they won't help you. Our server refused to double check with the kitchen if a burger could be made gluten free. Which is sad since the gluten free buns are a nice option. The server never offered one of their iPads to look up the menu. She just kept telling us she didn't want to be liable. The manager on duty was nice and tried to rectify the situation. But by then the experience was ruined and we won't likely be back.
Ate here a few times in the past few weeks and have been feeling sick without knowing where I was glutened...stopped by today on our way home, I let my server know that I have Celiac and anything with even a small amount of gluten will make me sick and she reassured me that the sweet potato fries that I ordered would be fried in their dedicated fryer (as the servers had every time I notified them of my problem)... I received my fries and ate about 1/3 of the basket before I found pieces of onion straws mixed in with the fries...when my husband asked the manager about the onion straws he told us that they only fried the steak fries in the dedicated fryer (even though the sweet potato fries are gluten-free and could have been fried in the dedicated fryer). The staff had no idea what gluten-free actually meant and why it was so important that my food be made right...but at least now I know what glutened me.
Both the waiter and the manager repeatedly told me the Boca burger was gluten free and insisted until I googled it and showed them that it's made of soy and wheat gluten!! When I asked for a version of the adult grilled cheese, just on a bun, it confused them like crazy, and then they brought me 2 pieces of American cheese melted on a completely dry bun. Not safe, not tasty. Couldn't pay me to come back again.
I have celiac and I asked them if an item was gluten free...they said yes, but there was no dedicated fryer. They told us they put the chicken on tin foil to prevent contamination, but it made me sick anyway.
Red Robin is NOT GLUTEN-FREE!!!!!! I actually had to sit there and watch my family eat because the chef refused to make me the nachos (because I don't eat meat) I made it "difficult " for him!!!! I MADE IT DIFFICULT!!!!!! I will NEVER step ONE FOOT in there again!!!!
I've only been once and definitely don't think I'll go back! Explained that I could not have gluten and was assured gf was easy... the buns are gf and any burger could be modified. I was brought a regular bun though! Thank goodness I was paying attention and didn't just eat it. They took the burger off the check, and offered free dessert... of which there were no gf options! Lol. I appreciate they made an effort to apologize but my health was put in jeopardy. Eat at your own risk!!
Red Robin never disappoints. Great service, waiter Tony was very attentive and handled my allergy like a pro. They cooked everything separately and I felt fine afterward (I have celiac.) Only complaint was my burger wasn't very hot when I got it and the bottom bun was a little dry but all in all, great burger and fries!
My daughter always gets a burger on a gluten free bun and fries with seasoning and has not gotten sick. The Rogers location has the best manager I have ever spoken to. He was very patient and answered all our questions and none of the servers have ever been impatient with us.
They know what gluten free means and have lots of options. Waitress was knowledgable and helpful. Food was delicious too.
Visiting from out of state. The waitress was wonderful, gf food brought out separate from non gluten free food. She double checked the fries when she brought refills that they were gf. My daughter and I are both very sensitive celiacs, and did not get sick. We went later on a Sunday night, was not busy.
I eat there often and never had a gluten reaction. They have a dedicated fryer. The staff are very friendly.
We read the reviews and we're excited that our 9 year old with celiac could get fries and a burger. She did feel slightly sick after, which could have been for several reasons. We would go here again to at least give it another chance.
They would get 5 stars except that their beef is not good enough to get top marks. Ordering it "well done" helps. The GF buns are absolutely great. Red Robin's will even sell their buns separately. Bottomless frech fries are marvelous, just marvelous. They will even cook you a batch without salt (in case you are watching your sodium intake). Heinz mustard available on request.
Service is always lacking at this location. Server wasn't very knowledgeable about the GF bun or fries. I even asked manager if one of the shakes had malt and was told I could look it up on my phone or use their iPad. Personally I feel if you as a manager are unsure, educate yourself and look on the iPad for the customer. Then if you are ever asked that question again you have the answer. All in all burger was ok, fries are always great. I didn't get sick. Wish they had a better staff since.its one of the few places I can actually eat out at.
the food was great. the service was horrible. it was very empty so being busy was not the reason.. our waitress was rude. I asked her a question about the gluten free options she said i don't know is it on the ipad then it is. my sister said i can't find this burger on your menu (non gluten free) she said still it's there but didn't show where it was. the list could go on..
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