Generally haven't gone since they stopped printing menus, but family was in town and wanted to go. Big mistake. I was very careful with the waiter, who seemed very knowledgeable. They promised me the fries were all cooked in a dedicated fryer. After eating half of my meal I picked up a fry to find pieces of onion ring underneath it. I've been sick for many days now and I'm probably not done yet. The waiter was very apologetic, but the manager didn't really seem to care.
Great place, never gotten sick and I'm a highly sensitive Celiac.
Seperate fryer for gluten free fries. Have gluten free buns & a ton of choices for gluten free. I have celiac & have never gotten ill from eating at Red Robin. It's my favorite!
So many things wrong but i will say the main entrees were very good. Drinks were beyond bad, they were atrocious. There was no carbination in the soda. Both my wife's and my drinks were flat. My wife then changed her drink and they got it wrong. They don't have a printed gluten free menu. instead, they hand you an iPad which has allergy information but you need to refer back to the main menu to understand what you're really getting. It's very annoying. Also, some of the menu items that were on the Apple iPad are no longer available, making it further confusing. Red Robin needs to rethink how they handle their gluten free alternatives. I would be embarrassed if I were them.
Piss poor. Don't waste your time or money. They don't have a printed GF menu, only on their iPad, that doesn't work well, or your own cell phone and they don't provide internet. So that's not even easy. Had a non-gluten free French on top of my gluten free bun. Apparently not aware of cross contamination. Also some of the worst overall service in a restaurant ever. Don't go there even if you don't have celiac. It was a ridiculous situation.
Had previously rated them well, but they've decided to eliminate printed menus for GF items at all RR. Went one time and a manager hovered over me as I tried to look at the menu using their ipad to make sure I didn't steal it. Went another, and internet was down so menu couldn't be checked. BTW, I don't get cell reception in the building. It really is moronic to refuse to offer a menu to a patron.
The food is good but the service is subpar.
Excellent service! I ordered a burger on a gluten free bun. The waiter told me when he brought it out that everyone washed their hands and changed their gloves when they made it! Very satisfied!
It is great that they have a GF fryer cause the sweet potato fries were a treat, but the GF bun was dry and the burger was overcooked. The service has been pretty bad both times we've been there - waiters were slow, forgetful and unapologetic about it.
Not a lot of choices, but always good and very careful with making sure there is no cross-contamination.
Ate here 4 months ago got extremely sick as did my Mother in law. The restaurant was very dirty. Love Red Robin but after getting so sick I'm not going back. The Gluten-free buns are the worst. Extremely dry. The staff doesn't understand about cross contamination. Save your stomach.
While I was ordering my appetizer I made it very clear that I wanted the gf sweet potato fries to the server. When they came out, I started eating them trusting my server listened to me. Instead I come to fine mozzarella sticks mixed into them. Trying to explain this to the server that I'm now going to get sick over this, she told me that she didn't know they couldn't touch/about cross contamination. This is not my first experience with contamination here. Ordering a salad that you can have the blue cheese and crouton removed then having it served not once but twice with the contaminates on followed by them scraping it off like it's not a big deal had me speaking to the manger quite often. Why offer a specialized menu that you pride yourself in having without training your staff on what certain things contain??? I was very fortunate that my symptoms won't come straight away. I cannot image if someone had such a severe allergy that they would need an epi-pen than having your server use the excuse "I didn't know". Will not be visiting again anytime soon.
Honestly this was the worst Red Robin I've ever been to. Typically they have separate fryers nope not at this one. The waitress also told me she had bad Celiac, which honestly I have to completely doubt after she told me shared surfaces and fryers are totally fine for people with Celiac. I ended up having a wedgie burger which was fine but there wasn't any of the protein cup (I didn't get the gf bread) and the burger was way over cooked. Our waitress disappeared too so that didn't help either. Needless to say as much as I usually love Red Robin we won't be back.
Have been eating here for over a year with no problem but then on a celebration for a family birthday I found a piece of a chicken finger at the bottom of my refill fries that I have been told were gluten free when I informed my waitress who was horrified, told her manager. Manager did not handle it well, asked me if I would get sick, informed me that sometimes things get in their other fryer, and that his son is gluten intolerant so he knows how this goes. He finished his monologue with the simple statement that if I get sick please call them back later. Left me with no solution or anything. I did spend the next 36 hours very sick and in pain. Had to escalate this whole problem to the upper management and regional managers. Was never assured that the problem was fixed, will not eat here again.
Ordered a salad and made very clear I had an allergy and was not a life style choice. I had a fried onion straw hiding in my salad that I found after I had started eating. Told our waiter and his response was "My bad". And I had to tell him I wouldn't be paying for it, he didn't even offer to take it off our bill. We also wrote an email complaint and never heard anything back.
Excellent service every time we go. I even ordered the garlic parm fries to try once and a manager came out to let me know that while those are on the GF menu, he wanted me to know that the butter used is near other items in the kitchen, and he couldn't guarantee there wouldn't be cross contamination. I was floored. We've been back 10 times. I always get the same thing, but I'm never disappointed. Service is great, fries are great.. and do yourself a favor and get the gourmet cheeseburger with all toppings except relish, and then dip it in the sweet and spicy ketchup.. reminds me of a whopper!!!
There was a noodle (not gluten free) in my fries. If that weren't bad enough I think it fell in the "designated frier" contaminating all my fries. Plus staff was melancholy and slow. Did make sure to bring gluten free bun and fry in designated frier, but like I said, that wasn't so hot either.
Super helpful. They will give you an iPad with allergy lists and you can click on gluten or wheat and they will give you all the options. You can not have their yummy fry seasoning but you can have lots of their condiments from ranch to chipotle sauce. No campfire if you love it like me but I appreciated all the patience they had with my questions
Celiac review-I've never had a bad experience here. I love their lettuce wrap burgers!
I was their a few days ago. They are not Gluten free. They have no gluten free menu's. And the waitresses where very Un- knowledgeable. The only thing they have gluten free is buns. So I don't know how they can say they are gluten free, One thing is not a menu, and does not fall under the category of gluten free. I was very disappointed. And we sat their for almost an Hour before our waitress came to take our order. Was not impressed at all.
The waiter seemed very knowledgeable when I told him of my allergy, ordered a chili burger and 'replaced' the bun with a gluten free bun. However they either didn't replace the bun or the French fries/hamburger were cross contaminated. I feel so sick and I'm disappointed they didn't take the precautions necessary for their allergen menu.
While I love that they have a GF menu, 4out of 5 times I've ate there the burger was burnt, dry, and completely nasty. I go hoping to have a good meal and end up disappointed every time.
It was a good experience. Waitress knew what I was talking about. She did not put my order next to my companion's order. They had to give me an iPad to see what was gluten free on their menu. When I went to another RR location the screens at each table had that info on it. Not here. I had no issues and I am sensitive. So good to eat Fries out - without the seasoning. I noticed this time they state that cross contamination can occur with fries and burgers.
They are aware of celiac and offer gluten free buns that are pretty good. They also have a dedicated gluten free fryer. We'd eaten there many times until one night, the sweet potato fries arrived with a big hunk of breading in the middle of them. Our waitress called the manager out to show him and they did apologize and comped my meal, but it was too late. I'd eaten 3-4 fries before I noticed the breaking & ended up getting very sick :(
Got the burger with gluten free bun. It was really good! I do wonder why the white corn tortilla chips are not suitable for gluten/wheat free.
The waitress was very helpful when we mentioned our son needed a GF meal. She seemed to take great care in making sure our son's meal was made correctly and informed her manager as well. Since he's only 4, it will be tough to tell if he has a reaction, but this waitress took our requests seriously.
Horrible experience. Notified waitress of gluten allergy apparently she didn't tell the kitchen staff. When I got to the bottom of my fries there were onion rings = gluten. The manager came over and said sorry and left, didn't seem to care and didn't offer to discount our meals they messed up. My kids and I all got sick from it. Very disappointing experience. We won't be returning.
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