Review of Richter's Burger Company

We went for a Halloween Horrors Night. Since our options were limited because of the celebration and there was a lot to do we decided on what should be a safe and fast option. What a big mistake! We were low on battery and while the app download was ongoing (which is mandatory to order) the phone died on us. Not one of the 7 waiters and staff that we asked for help was of a mind to do just that. Nobody knew what to do in this case and that rang a lot of bells for me. If you can’t handle something as simple as a manual order your staff lacks knowledge of the business. We weren’t able to order and had to leave to find some other place with a gluten free option. So keep this in mind if you plan to go there. We remembered Finnegan’s and went there and everything was OK.