Rota Spring Ice Cream

I will have to disagree with the other review. My experience is the complete opposite. The service here is awful. Their process, or should I say lack of, when it comes to dealing with customers and food allergies is non- existent. Poor kid at the window had no idea so they asked the manger. Who came to the window with the biggest attitude and actually said to me "if I have to deal with every person with a nut allergy I wouldn't get anything done!" Mind you I was not referring to a nut allergy. Asked about gluten free options.

So needless to say we don't go back. To bad we live in town but will travel to the "other" ice cream places. Who are AWESOME when it comes to food allergies.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

The shop has a sign on their window stating they cannot guarantee safety for the top allergies. But I asked the young girl working the window about allergy precautions for gluten and they were able to accommodate! She noted there is only one ice cream itself that has gluten. She was able to scoop me gluten free dairy free ice cream from a new bin with a new scoop, washed her hands first, and even cleaned the nozzle of the peanut butter topping dispenser before using it just to ensure safety. Based on these precautions I felt safe giving it a try and it worked out for the best! Very tasty and felt great afterward

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings

• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free
• Good for kids
• Good vegan options
• Good vegetarian options
• Offers outdoor seating