Review of Shake Shack

92 Winthrop St, Cambridge, MA 02138

Overall Rating

Review


I typically have great experiences with Shake Shack and even this location.

However, today, I had the worse experience I’ve EVER had at amy food establishment. I wouldn’t recommend that anyone with celiacs come to this location. The staff clearly doesn’t understand allergies or the severity thereof.

There was gluten on my burger. When I asked them to remake it with proper precautions they diminished and ridiculed me. Maybe I’ve been lucky as a celiac but I’m usually approach with concern and questions about my allergy. Today I was approach with blatant disrespect, annoyance and honestly bullying. I will not be going to this location again and I hope that other celiacs take this as a warning.

Celiac friendly?

No

Updated 5 years ago