Very sad. Everyone was so happy with their experience here, but the person who helped me seemed uninterested in answering questions about fryers or grills. They had no clue on menu items or safety. The problem wasn’t they were new or confused, they just didn’t care. I also was the only person in the restaurant at 2:30 so it wasn’t rush time. I try to always sweet and polite because I know gluten precautions can be a pain, but smash burger really let me down.
— Not at all
— Some
— Good
Great experience. Noted my gluten intolerance on my order. Udi’s bun.
— Somewhat
— Separate gluten-free menu
— Some
— Excellent
Make sure you tell them you have an allergy so they don't toast your bun. Burgers and fries are great!
I have been to Smashburger before and they always do a great job, they always ask when I Order GF if it is a allergy or preference, I've never been sick, and the burgers are great! But my last visit was awful! They did not mark my burger, so when I got home I could not tell which burger was mine or my gluten eater husband.... So no burger for me! At least I had my smash fries! But when I was almost to the bottom I took a bite of (a very tasty) onion ring! I dumped them out and there was a good 5 to 6...... I knew it was going to be a rough week, So I called the manager to let him know.... All he said was, that he was sorry and that there was a new guy in the kitchen, And we can't guarantee... They do have a dedicated fryer, I ask every time! He could have cared less! So Sad!
No
Noted my allergy, Udi's buns, gluten free fryer! Friendly staff!
Yes
The server was very helpful and made sure my order is just how I needed it. Gluten free bun, dedicated fryer and a delicious dairy free chocolate shake!!
— Very
— Some
— Excellent
Best GF burger bun I’ve had to date. Please not nothing GF is listed on the menu, just ask when ordering.
— Somewhat
— No gluten-free information on the menu
— Most/All
— Excellent
Absolutely delicious every single time!! They offer gluten free buns for an additional $2. I believe the bun is Udi’s brand. It’s so delicious and fluffy! I was told that the french fries are fried in a dedicated fryer. They also noted “***Gluten allergy” on my order!!
I’ve never gotten sick from eating here and it’s one of my favorite places to get gf burgers and fries!🍔
You can get any burger from the menu with a gluten free bun😎
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Excellent
They do have a dedicated fryer but then said their fries have a coating on them and they aren’t gluten free. The burger was delicious, even with no side of fries.
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Excellent
Although this place is not dedicated gluten-free, they’ve done a great job, making me feel really comfortable eating here. They have two people on staff with celiac disease who have done a great job training everyone about cross-contamination. They even have a dedicated frier for French fries!
— Very
— Gluten-free items are marked on the main menu
— Some
— Good