Review of Soto

We've eaten here maybe a dozen times but we will not be returning. We always let them know about my wife's gluten allergy, and we've always been well taken care of. However last time, she asked if she could order a the Spicy Tuna Roll. That's not exactly on their menu, but they said they could make the Spicy Tuna Tempura and leave out the tempura flakes. When it came, we were assured the tempura flakes were not there. However when she took the first bite, she immediately knew there were tempura flakes in it. The waiter went and asked the chef, who said he thought they were gluten free and he left them in even though the order said "gluten free" and "no tempura flakes". The manager came out but didn't even apologize. He did comp that roll, as well as a replacement. But we were just so disappointed that they could drop the ball like that when they were told about her allergy multiple times, and then reassurred us multiple times that it was gluten free. We will not be returning.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average