It is important to note that the service Sweet Salt provide to those with Coeliac and other allergies is above most. However, on a couple occasions now, busy periods seem to be their Achilles' Heel.
Tonight we put in an online order at 6:10pm for pick up and did not leave the store with the order in our hands until 7:50pm. Just over a one and a half hour wait.
From a service perspective, they were kind but well understaffed and it is obvious that their processes need a review in terms of efficiency. I am all for the care given to make sure there is no cross contamination but there needs to be better understanding of their production times to give customers a better ETA.
The food was okay, not the best they have produced, and the potato cakes were more so overcooked batter than potato.
My advise is to stay away during times of high demand.
— Very
— Separate gluten-free menu
— Most/All
— Average