Review of Takito Kitchen

Update: The manager of Takito responded to my email and I was very impressed. They apologized and said they would immediately be training and implementing new allergy protocols with staff. They invitedcme back with a gift card. I will update after I return! But I increased my rating based on the positive response and how caring and serious about allergies the manager appeared to be! **

I used to go here often, always felt safe and confident, and recommended it to my friends with allergies. I was able to eat almost everything on the menu safely. HOWEVER-- recently, within the past couple weeks, I had very confusing and scary experiences at this restaurant and will no longer return, nor can I recommend others with Celiac or others with allergies go here unless this restaurant fixes their issues.

The past 2 times I ate here, I had a waitress who was incredibly unclear and confusing/confused about my gluten free needs. I explained to her multiple times that I have a gluten allergy (which is what I always say, because not everyone understands Celiac or that it's autoimmune)... My husband and I were one of 2-3 couples in the ENTIRE restaurant (it was basically empty) and she FORGOT what my allergy was, coming back to the table later and letting me know she rembered my PEANUT allergy. I was like...no, I don't have a peanut allergy! Gluten ! I have a gluten allergy!

Then she told me I couldn't eat the majority of the tacos as they were unsafe for me... and I was extra confused because the ones she said I couldn't eat were ones I've safely eaten in the past. I asked her to check with the kitchen and she claimed that she did. She then proceeded to tell me which ones were safe for me, which I later found out were incorrect. Because of this, I ended up eating the one taco on the menu that is not gluten free and proceeded to get very sick.

She came across as confused/confusing, and so flippant about my serious allergy... I'm still in shock. I emailed Takito 2 days ago to see their response and to let them know their lack of care for us with allergies is dangerous... and no one responded to me. Please do not eat here and risk having an allergic reaction or getting glutened!

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent