Thai Taste

3.5 stars 3.5 out of 5 3 ratings

100 Illinois 13, Carbondale, IL 62901

(618) 457-6900
  • User profile picture thumbnail
    1 ratingJuly 31, 2015

    Humiliating Experience –HORRIBLE CUSTOMER SERVICE, AND I DO MEAN HORRIBLE AT LUNCH!!! My husband and I were anticipating a great dining experience at lunchtime today, but instead I left hungry, humiliated and angry. Apparently, the restaurant has implemented a no-pre order no sit down and wait for your order policy during their lunch hour. The issue that I have is that I arrived at around 12:06 p.m. with two parties before me; I waited a total of 43 minutes for food that I never received. I thought I was doing myself a favor by converting my space in line to a carry out….NEGATIVE. Literally, 3 minutes after converting my order to a carryout two tables opened up and I asked the hostess if me and my husband could be seated. She gladly said “NO because that is not our policy”, thus they were not in any shape form or fashion willing to accommodate us. Well, me as the hungry, optimistic person that I am decided to continue to wait for my order. The staff stated to me after another 15 minutes that my order was ready. Well it was never ready. I felt my inward temperature rising and tried to remain as calm (don’t judge me but see I get emotional when I’m really hungry) as possible but after the mistreatment, lack of concern for my wait, the lack of no water, (poor customer service to the utmost) we decided to walk. This is not typical for me and my husband, but I felt so humiliated and mistreated after everyone who was there before and after me got there food or were seated. Thai Taste has some awesome food, but the customer service and customer recovery is HORRIBLE. They deserve a grade of a F+. I will never eat there again. I choose to travel out of town to enjoy Thai cuisine.

  • User profile picture thumbnail
    5 ratingMay 10, 2014

    Very helpful wait staff. Iwas able to eat off their gluten-free menu, and they gladly concocted a special allergen-free dish for my wife. The food and service was outstanding and the prices were very reasonable. I'll be back again the next time we're in town.

  • User profile picture thumbnail
    5 ratingOctober 21, 2013

    Best Thai food in southern Illinois and they have several gluten free options! Nearly everything is made with egg noodles and you can request anything to be made in celiac friendly sauce. The pad Thai is amazing!

Monday
11:00 am - 2:45 pm, 5:00 pm - 8:45 pm
Tuesday
11:00 am - 2:45 pm, 5:00 pm - 8:45 pm
Wednesday
11:00 am - 2:45 pm, 5:00 pm - 8:45 pm
Thursday
11:00 am - 2:45 pm, 5:00 pm - 8:45 pm
Friday
11:00 am - 2:45 pm, 5:00 pm - 9:45 pm
Saturday
5:00 pm - 9:45 pm
Sunday
5:00 pm - 8:45 pm
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