I went here for lunch because I read that they had a dedicated fryer. They not only had a dedicated fryer, but a really wide selection of gluten free options. Several pizzas, salads, beef, chicken, and plant-based burgers, battered fish and chips, and a couple of appetizers. The server patiently answered my questions, and was happy to dig through the freezer to check the packaging on the gluten-free hamburger buns for me. The bun was very good, a good texture and good taste. Something about the millet and chia gluten free bun that White Spot serves makes me sick, so I always ask servers to check their hamburger buns and this was not the same one. The server verbalized his plan to ensure my meal was gluten free, such as "I'll check the dip, and the burger sauce." The person who brought out my meal identified it as gluten free. The server's friendly banter leads me to believe he thinks celiac disease is a severe allergy, but I'm good with that, he clearly took it seriously. The only thing I'd recommend: they use plant-based biodegradable plastic straws, and I didn't find out what they were made of, so I'd recommend finding out or asking for no straw.
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
The waitress was helpful and asked the kitchen for more info when I asked about ingredients. She said no problem when I asked them to change gloves, etc. She said all allergy meals are brought out by the manager. Many menu items are marked gluten free. They have a dedicated gf fryer.
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Excellent
This chain restaurant is one of my go to stops while travelling in Western Canada. There seems to be dedicated gluten free fryers in every location. The menu is pub food with GF items labelled. My servers have been knowledgable about gluten allergy protocol and I always enjoy my meal. I often order the Rocky Mountain Chicken Club sandwich with yam (sweet potato) fries.
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
Burgers are available on a gf bun and it is hard to believe it isn't the real deal. They also keep a dedicated fryer so the fries are not contaminated with gluten either. They are family friendly until 8 pm I believe. A great place to watch a game with friends, share some drinks with colleagues or have a quiet late afternoon meal with family.
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Excellent
I had a great experience here. I was able to get a chicken burger with a gluten free bun ($2 up charge) and the tater tots which were made in a gluten free fryer.
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
If you are Celiac or just care about food safety in general DO NOT EAT HERE. I ordered a gluten free bun with my burger, I called and spoke to staff to ensure they knew it was a severe gluten issue and that I have celiac disease. After all that the restaurant still sends me a bag with gluten containing steal sauce. Upon beginning my meal I thought the sauce tasted strange so I called back again and sure enough, the sauce had gluten. The manager apologized and claimed staff was trained (on Muskoka health they had 2 serious infractions last inspection I doubt that training was effective) and said that she would train them again but judging by their track record on Simcoe Muskoka health, I doubt anyone is being trained sufficiently.
Most restaurants would offer a free meal, etc
for such a serious issue but I was told to go through Uber eats to get a refund.
On top of all that, the food was overpriced and mediocre. 0/5 if I could.
— Not at all
— No gluten-free information on the menu
— Not Much/None
— Below Average
From the gluten free fryer, we had buffalo wings and fries. So amazing.
— Very
— Gluten-free items are marked on the main menu
— Some
— Excellent