They changed the fryer to include chicken tenders and the fries are not ok for cross contamination now. I'm so glad I asked! But so sad I can't eat them.
Gluten free buns for an amazing burger. Can't speak to cross contamination but server was aware of importance. So gratifying to enjoy a burger with awareness both LF & GF.
I got glutened!!! The DO have a dedicated frier BUT the seasoning on their fries has gluten. SMH. The burger was amazing.
These burgers are FANCY! This isn't a greasy food joint. If you can imagine the burger, you can order it here. GF buns available or you can get a bowl. They also have vegan options including cheese! A full service bar made the drink with my burger even more enjoyable.
Good gluten free options-loved my burger-but when food was served to our table it was not made clear which was the gluten free meals. The server said that fries were gluten free but as a celiac I wasn't confident that they were careful enough about cross contamination to order them.
A little overpriced, but I left full and happy and didn't have any problems later.
I was in Reston on business and don't usually eat out so I was very scared of getting glutened. They have a full gluten free menu and understand how to do gluten free right. I hadn't had a burger in almost a year - and to be able to get an absolutely awesome burger AND sweet potato fries... Heaven! I ate there 2 nights in a row - no issues.
Pricey burger, but well worth it! Gluten free many with many options and sweet potato fries to die for. Have eaten here many times and never glutened.
Expensive burger, but it's worth it. The bun is good for GF. Sweet potato fries are out of this world
Terrific gluten options. They even offer a gluten free bun with burger. I always choice a bowl because holding and eating these burgers in a bun can be a challenge. Also great gluten free fries!
Excellent gf options
Great burgers and buns and sweet potato fries
Knowledgeable server and dedicated frier for the fries!
It was nice that we were asked by the greeter if anyone in our party needed a gluten free menu. The gf menu had a lot of options even fries and sweet potato fries. Unfortunately I believe I got some gluten somehow. We went at lunch and it was very crowded so I know the kitchen was at full speed. I really don't think they had time to try to minimize cross contamination. To be fair, they do say on their gf menu that they can't guaranteed that there won't be cross contamination. I don't think this is a safe place for someone with Celiac disease, but if you aren't that sensitive then you will enjoy a great burger!
We are moving from California to Idaho. On our trip to purchase our home, we went to the Counter for lunch with our real estate agent. It was awesome! The servers were quite versed on the gluten free and inquired about the extent of sensitivity and said all items were isolated to try to prevent cross contamination. It was so good, my husband and I went back again the next day!
Had a dedicated GF menu which was nice. Can't go wrong with a "make your own burger" type menu. Got 1 lb bison burger on their GF bun with avocado and lettuce. Side of shoe string fries. Was very delicious and didn't have any effects from either dish. Don't think this place is celiac friendly but it does cater very well to a GF clientele. Will return.
ate here with no ill-effects for GF husband. we all enjoyed our meal once we got it. we called in the order and we're told 20 minutes but it was almost an hour. on the plus side, everything was ready at the same time and the right temp. convenient if you are downtown.
So many options, good food. Expensive for burgers but fantastic location if you're doing the tourist thing in NYC. This was our third visit. It's very noisy.
Great tasting food! One option for a gf bun and it's typical and not soft and doughy, but they have a decent separate GF menu! Otherwise, get your meal as a salad bowl with all the fixings and toppings you can have. A big portion and filling. Not cheap, but food around here is anything but. However, I feel like it's worth it at this restaurant. This is not fast food. But they still are pretty quick. If you're a burger eater, or chicken tender fan (not GF), this is delicious food. Also, kitchen has a dedicated GF area so no chance of cross-contamination. Usually a very busy place. Regular and sweet potato fries are really yummy. Onion strings are to die for. Literally, if you're GF. But ate them once anyway knowing I'd be paying dearly later -.- !! Full bar. Kid friendly with kid-menu. Amazing shakes. Can't go wrong here. Mtn View location is a lot bigger than the Palo Alto one, with better seating areas and indoor temperature way more comfortable. Thumbs up!
Great tasting food! One option for a gf bun and it's typical and not soft and doughy, but they have a decent separate GF menu! Otherwise, get your meal as a salad bowl with all the fixings and toppings you can have. A big portion and filling. Not cheap, but food around here is anything but. However, I feel like it's worth it at this restaurant. This is not fast food. But they still are pretty quick. If you're a burger eater, or chicken tender fan (not GF), this is delicious food. Also, kitchen has a dedicated GF area so no chance of cross-contamination. Usually a very busy place. Regular and sweet potato fries are really yummy. Onion strings are to die for. Literally, if you're GF. But ate them once anyway knowing I'd be paying dearly later -.- !! Full bar, too. Kid friendly with kid-menu. Amazing shakes. Can't go wrong here. Mtn View location is a lot bigger than the Palo Alto one, and I prefer the Mtn. View location, with smaller lines and way less cold. Thumbs up!
Just perfect! 20 mins wait for fresh burgers and fries to the take out counter; worth it. Gate D33. Friendly service, en Français!
I have celiac and this location has burned me over and over again (I've had good luck at other locations) after I gave them way too many chances. The last time I will ever go here I got a burger with no bun and no fries. How in the **** do you screw that up? I don't know but I was instantly sick. Yes, I specified I have a severe allergy. Other locations have been good to me. This one always screws me. Stay the heck away. This place should NOT be marked as celiac friendly. Maybe they were once, but no longer.
Tasty burger. GF bun fell apart as expected, but hey, it's GF bread! I ended up using a fork with much gratitude for a change from "protein style." Use the GF menu to customize your burger. They list the sides which are safe. Burger was very good, fries were ok although others may like this style. Afterwards my villi were happy!
Found this place through this app and wandered in for carry out on a Friday night. Staff was friendly. We did the build your own burgers and picked gf buns and picked our toppings. I asked to confirm that they had a dedicated fryer because I'm celiac and they told me that they normally do, but one of their fryers was down so I shouldn't order the fries. As much as I wanted fries I'm always glad for honesty. I would rather not have them than be sick. We got milk shakes and headed out with our food. The burgers were really good and the buns were totally fine. I was so full that I didn't even miss the fries. I would definitely eat here again. It was expensive, but our burgers and milk shakes were both delicious.
They have a new updated gf menu. They have a separate fryer but sometimes they turn it off if it's late so call ahead and ask them to turn it on if you want to get fries. Tons of gf options. Probably the best gf burger in town. Very safe.
Delicious, absolutely wonderful burgers. They are pricey, but their burgers are large and you can pile them high with any and all toppings that you want. I like their first buns, just wish they didn't fall apart so much!
terminal 1 gate 3-10 fantastic burger especially after a VERY long day. short blonde at register not only knew what gluten free was but immediately had staff handling my food change gloves. did i mention they have 100% gf sweet potato AND regular fries?? $16 for airport burger salad with fries. only thing that could make it better would be gf buns
Casual burger place in the Gardens mall with an outdoor entrance. Super fresh menu of burgers, sandwiches, and salads, everything cooked to order. Tasty and very large GF bun option for the burgers. Separate GF menu and create your own burger form (ask for it) and dedicated fryer for the French fries. Full bar, friendly and knowledgeable staff, great experience.
Ate here two days in a row bc my teen loved it and service was so great. For GF use the build your own. It's pricey but not bad for NYC- and the burgers and gf fries (dedicated fryer for shoestring and sweet potato-yummy!) are great! Fast service, clean restrooms, convenient- please open one in Rhode Island! I loved the hippy salad- very filling even without chicken added. Thank you!!
Every time I come to NYC I stop at The Counter for a burger. They understand Celiac and cross contamination, and the food is amazing. Love the bison burger! And a dedicated fryer makes the fries safe for consumption. Can't say enough good things about The Counter!
Terrible! I have eaten at several other Counter locations with no problems, this one made me sick, obvious cross contamination issues at this location.
While you never know for sure what may have glutened you, I did not feel good the morning after eating food from here, and didnt eat anything else out of the ordinary. I have celiac, may be OK for gluten intolerance. It was a very delicious burger though.
One of the best gluten-free burgers we have run across. My wife has gluten tolerance issues among others and has been missing a good burger, with bun, and fries. We have been getting by with her getting a bunless burger from In-N-Out. The lettuce wrap drips grease and just does not give the same experience as having buns. Most places have bland or just bad gluten-free buns. This place delivered a great meal, burger and fries that taste like a good normal meal. This is a rare find and one my wife value greatly.
Very good! Also, I did not get sick there from cross contamination.
I absolutely LOVE this place! The food is amazing and they prepare GF menu items on separate surfaces. I've never had a reaction from eating there. It is a bit pricey there, but the quality of food and peace of mind that I won't have a gluten reaction is well worth the cost!
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