Permanently Closed

The Counter

3 recent ratings
$$ • Fast Food Restaurant
Reported to have a gluten-free menu
Reported GF menu options: Bread/Buns, Burgers
Safety Rating
3 ratings

As rated by the community

20080 Stevens Creek Blvd
Cupertino, CA 95014

Most Recent Reviews


Celiac

Overall Rating

Review


It was good but expensive. Three people was $100

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 9 months ago read full review

Celiac

Overall Rating

Review


I had the create your own all beef burger with the gluten free bun and garlic parmesan fries. The burger was good and the bun was very thick and bready, which is something I’ve missed but it was a little bit too much lol. It had a nice grill on it and flavored the bun nicely. The fries were shoestring fries that were very tasty, although a little greasy they didn’t upset my stomach. I had a banana split shake for desert and that was pretty good. Our server was very helpful and he made sure to tell the kitchen I had celiac. He even made sure my husbands sweet potato fries were cooked in the safe fryer in case I wanted to try them. Overall, we liked the food and I was thankful to not have a reaction. Our lunch of 2 burgers, 2 fries, 1 iced tea, 1 alcoholic beverage ($10) & 1 shake was $80. They automatically include a 20% fee in lieu of tip. We still tipped our server because I read that this few is split among all employees and we wanted to thank our server for his hard work. In our opinion it was expensive for burgers but it was nice to eat out since being diagnosed… I guess there’s a lesson in balance somewhere lol What I didn’t like was the bartender was eating the entire time she was making drinks and working, she was eating with her hands and licking her fingers. That would stop me from returning over anything else.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Updated 1 year ago read full review

Celiac

Overall Rating

Review


We ate there twice, great food, lots of gluten free options, felt great after.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 1 year ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Bread/Buns
  • Burgers
  • Gluten-Free Menu

Categories

  • Dairy-Free Friendly
  • Fast Food
  • Kid Friendly
  • Online Ordering
  • Outdoor Seating
  • Takeout
  • Vegan Friendly

Photos


Gluten-Free at The Counter
Gluten-Free at The Counter
GF Menu
Create Your Own Burger Menu
Add a photo View all photos

More Reviews


Overall Rating

Updated 4 years ago read full review

Overall Rating

Updated 4 years ago read full review

Asymptomatic Celiac

Overall Rating

Review


Server went out of his way to double check that the fryer was safe. Have eaten here many times and felt ok afterwards. Great food!

Celiac friendly?

Yes

Updated 5 years ago read full review

Overall Rating

Review


The staff has been so helpful. They have a dedicated fryer and really good sweet potato fries.

Celiac friendly?

Yes

Updated 5 years ago read full review

Reviews of this Chain

Overall Rating

Review


Numerous gluten free options. One of the best burgers I’ve ever had

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Symptomatic Celiac

Overall Rating

Review


Always love being able to eat burgers at the counter! Super tasty! And with the bun!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Symptomatic Celiac

Overall Rating

Review


Never had a reaction at this location. They have a gluten free menu and a dedicated fries fryer. You can make custom burgers and salads. Their gluten free buns aren’t the best, they fall apart easily, but it is pretty hard to find a safe burger joint so I don’t mind too much. Just place your order for a gluten allergy and make sure you double confirm everything will be cooked on clean/ separate surfaces.

Update 2024: The last 3 times I’ve eaten her or gotten to-go I have gotten sick so I won’t be coming back again. I’m not sure what changed as I order the same things and communicate the same needs/requests as before.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Celiac

Overall Rating

Review


They are so amazing with celiac disease. Just let them know. They avoid contamination. They have a dedicated fryer that's on all the time now. Easily the safest burger you'll have.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free
Asymptomatic Celiac

Overall Rating

Review


You can build your own glutenfree burger! they have a seperate glutenfree menu and a dedicated glutenfree fryer. The brussel sprouts were amazing! I felt safe, but I am asymptomatic. Keep in mind that they also work with wheat buns in their kitchen. Prices are really fair, no upcharge for the glutenfree buns.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

More Info