The Counter

4.5 stars 4.5 out of 5 31 ratings

1451 Broadway, New York, NY 10036

(212) 997-6801
95% of 24 votes say it's Celiac friendly
  • User profile picture thumbnail
    5 ratingJanuary 17, 2016

    Great! GF bun was amazing! Not at all dry like so many can be. Sweet potato fries were also wonderful!

  • User profile picture thumbnail
    5 ratingJanuary 11, 2016

    So good! Lots of options and totally celiac-friendly (separate fryer etc). Only downside was the slow service and packed area (it's a pretty small place) but the burger made it worth it!

  • User profile picture thumbnail
    5 ratingJanuary 09, 2016

    Excellent burger with tons of options and gluten free buns or meat on a salad!

  • User profile picture thumbnail
    5 ratingDecember 29, 2015

    They were out of GF buns (and a few other things) when went on a Sunday night. They were knowledgable, and did have a GF menu. The burger and fries were great.

  • User profile picture thumbnail
    5 ratingDecember 15, 2015

    Amazing!! We were starving and the service was great, and the gluten free bun tastes just like a regular bun! Great food and very accommodating. We would definitely come back!

  • User profile picture thumbnail
    5 ratingDecember 14, 2015

    I love to go anywhere that has a gf bun for my burger! Delicious burger and fries are also gf This made me very happy on my first night in NY!

  • User profile picture thumbnail
    3 ratingDecember 13, 2015

    Didn't have gluten free burger buns when I went. Offered to put it on a bed of lettuce instead

  • User profile picture thumbnail
    5 ratingNovember 21, 2015

    Delicious burgers and a number of gluten free options for toppings. Fries were decent too. I would definitely go back.

  • User profile picture thumbnail
    5 ratingNovember 18, 2015

    Expensive, but delicious!

  • User profile picture thumbnail
    5 ratingSeptember 21, 2015

    This was our second time here. My son has celiac. The burgers are so yummy and for the first time in years he ate french fries without having to worry since they have a dedicated fryer. Its NYC so yes it isn't cheap but they are large portions.Staff was very knowledgeable.

  • User profile picture thumbnail
    3 ratingSeptember 06, 2015

    Yes, it's got a dedicated gf menu and very knowledgeable. Lots of choices for a celiac. I only gave it 3 stars because of how expensive it it. 2 adults and 3 kids = $150 .... For burgers and soft drinks!

  • User profile picture thumbnail
    2 ratingAugust 25, 2015

    The food that was served to us correctly at The Counter was actually quite good. Unfortunately, poor service overshadowed the good parts of the meal. The wait staff was reasonably attuned and accommodating to the needs of gluten-free. However, despite clearly advertising them, they were out of GF buns, which made the meal much less filling. They were out of other ingredients as well, and made several mistakes with our order. The Counter has potential to be a decent GF restaurant, but they need to get their act together in relation to ingredient availability and service first.

  • User profile picture thumbnail
    5 ratingAugust 19, 2015

    Awesome breakfast attentive staff. Great pricing right in Times Square!

  • User profile picture thumbnail
    4 ratingAugust 15, 2015

    per i celiaci è un posto sicuro.. cucina dedicata!!! yesterday night we have been there... The meet is very good and as i suffer forma gluten allergy the place is safe and dedicated. i had my special bun and french fries... great !!!

  • User profile picture thumbnail
    5 ratingJuly 26, 2015

    Excellent place! Very knowledgable about GF. They have a good menu with a lot of options. They serve the burgers on an Udi's roll, which can get boring like most burger places do. But the burger was excellent and the fries are gluten free too! Great place to eat in Times Square.

  • User profile picture thumbnail
    1 ratingJuly 07, 2015

    We went based upon recommendations on this app. Despite the GF claims, I was immediately sick which ruined my vacation day and my wallet since you can't get $ back either and it's pricey! Stay away!!!!

  • User profile picture thumbnail
    5 ratingJune 12, 2015

    great gf option in times square with dedicated fryer.

  • User profile picture thumbnail
    5 ratingMay 11, 2015

    Had a burger with GF bun and order of fries. Very sensitive celiac and had no reaction. The bun was soft, burger was fresh. Fries were just ok. Be prepared for Times Square prices- my order was over $20, but no reaction is priceless.

  • User profile picture thumbnail
    5 ratingMay 09, 2015

    Quality gf bun with a huge variety of toppings. ( I had ahi tuna with horseradish aioli and greens.). They put up with all my questions and they scrubbed a blender for my milkshake.

  • User profile picture thumbnail
    5 ratingApril 13, 2015

    So happy to find this place. I wish I could post pics -they have a great gf menu, a dedicated fryer and even gf milkshakes. You can pick bison, chicken, turkey or regular burgers. Fry options are sweet potato or Regular. Tons of topping choices and a good gf bun. Right on times sq.

  • User profile picture thumbnail
    5 ratingMarch 27, 2015

    Good selection on their GF menu. Great burgers and dedicated fryer for all their french fries, which were wonderful, especially the sweet potato fries! Yum! My super sensitive celiac wife had a bison burger in a bowl, and had no trouble afterwards. We will definitely eat here again next time in the city!

  • User profile picture thumbnail
    5 ratingJanuary 14, 2015

    gluten free menu and buns for burgers. very filling and tasty

  • User profile picture thumbnail
    4 ratingDecember 25, 2014

    Best burger since I went GF. there was a wait to sit and a wait to order, but the food was well worth wait.

  • User profile picture thumbnail
    5 ratingDecember 04, 2014

    Dedicated fryer for French fries was a real treat. They had a lot of options and the ability to build your own burger. Delicious!

  • User profile picture thumbnail
    5 ratingAugust 12, 2014

    Great, fun, gf burger place!

  • User profile picture thumbnail
    5 ratingJune 17, 2014

    Very knowledgeable and helpful...and yummy!

  • User profile picture thumbnail
    5 ratingJune 10, 2014

    A great place for a make-your-own gluten free burger. They offer Udi's buns, or you can have your burger on a variety of greens or quinoa. Staff is very knowledgeable about gluten free menu items. Dedicated fryer for fries. Amazing food.

  • User profile picture thumbnail
    5 ratingJanuary 30, 2016

    850 Mansell Rd, Roswell, GA 30076

    Really good! I'll be back!!

  • User profile picture thumbnail
    5 ratingJanuary 04, 2016

    2580 W El Camino Real, Mountain View, CA 94040

    I have Celiac and eat here frequently without a reaction. Delicious customizable food! Great staff! Make sure to order from the GF pamphlet so you know which items at GF.

  • User profile picture thumbnail
    3 ratingDecember 18, 2015

    11922 Democracy Drive, Reston, VA 20190

    I got glutened!!! The DO have a dedicated frier BUT the seasoning on their fries has gluten. SMH. The burger was amazing.

  • User profile picture thumbnail
    4 ratingDecember 12, 2015

    341 George Street, New Brunswick, NJ 08901

    Dedicated fryers! Sweet potato fries? Hell yes. Great burgers too. They offer gf buns

  • User profile picture thumbnail
    5 ratingDecember 08, 2015

    4786 Admiralty Way, Marina Del Rey, CA 90292

    Fries are in a dedicated fryer! Chili cheese fries are gluten free and delicious. They have gluten free buns (udi's) so that you can get almost any burger.

  • User profile picture thumbnail
    1 ratingNovember 13, 2015

    725 W 7th St, Los Angeles, CA 90017

    I want to be clear that the fryer here is NOT safe. It is a shared fryer. This was confirmed by at least three employees (one of which was a manager). Please be safe! The staff gave conflicting answers and made be very uncomfortable. I am also a former health inspector and found the place to be quite filthy. This didn't leave me feeling very safe at all! There were crumbs in my water from either poor dishwashing practices or other contamination. I actually chose to forego eating there while the rest of my non-celiac party ate.

  • User profile picture thumbnail
    5 ratingNovember 08, 2015

    369 S California Ave, Palo Alto, CA 94306

    Had a hamburger bowl that was really good. Manger's very familiar with celiac and they have GF buns. Fryer is dedicated but they were very honest and said that the non gf fryer was right next to it and it could splatter and cc. I really appreciate their honestly.

  • User profile picture thumbnail
    5 ratingNovember 07, 2015

    3055 Olin Ave, San Jose, CA 95128

    Great gluten free options, and awesome food!!!

  • User profile picture thumbnail
    5 ratingNovember 05, 2015

    725 W 7th St, Los Angeles, CA 90017

    I absolutely love this restaurant! The burgers are fantastic and the buns taste like real buns and not like the typical GF bun. Loved the sweet potato fries too! Our waitress was great and knowledgeable about GF. Now if only they would open one in OC!

  • User profile picture thumbnail
    3 ratingOctober 30, 2015

    Terminal 7, 1 World Way, Los Angeles, CA 90045

    I had breakfast here. They have a small selection of egg-based breakfast sandwiches, or you can design your own from choices. Gluten free bun is available for $2 extra. The sandwich was fine, on a plain type of white bun. The bun did not fall apart as some GF beads do. Very basic counter service. No menu on the wall; see the clipboards at the end of the counter. No complaints.

  • User profile picture thumbnail
    4 ratingOctober 28, 2015

    374 Route 3 West, Clifton, NJ 07014

    They do have a dedicated fryer just make sure to say that you do have a gluten allergy and that they use it for you.

  • User profile picture thumbnail
    5 ratingOctober 03, 2015

    850 Mansell Rd, Roswell, GA 30076

    Great food, lots of options. They have a dedicated fryer for fries only. GF buns and sauces. I told them I had Celiac's and they made sure to let me know they checked the sauces that came with my meal to make sure they were GF. Very friendly and well worth the price.

  • User profile picture thumbnail
    4 ratingSeptember 27, 2015

    2981 Michelson Dr, Irvine, CA 92612

    Great organic burgers with gf buns or on greens. Choose from theirs or build your own.

  • User profile picture thumbnail
    1 ratingSeptember 21, 2015

    Miami International Airport, Terminal D - North Terminal, Gate D33, 2100 NW 42nd Ave, Miami, FL 33126

    The food was ok. We paid almost $4 more a little hashbrown smaller then McDonald's hashbrown. Very expensive. The bun is not worth the cost. I thought it might be that's why we came here. My recommendation is just go somewhere else and get an omelette. I will not be back.

  • User profile picture thumbnail
    5 ratingSeptember 21, 2015

    Miami International Airport, Terminal D - North Terminal, Gate D33, 2100 NW 42nd Ave, Miami, FL 33126

    This was our second time here. My son has celiac. The burgers are so yummy and for the first time in years he ate french fries without having to worry since they have a dedicated fryer. Its NYC so yes it isn't cheap but they are large portions.Staff was very knowledgeable.

  • User profile picture thumbnail
    5 ratingSeptember 20, 2015

    9595 Six Pines Dr #1000, The Woodlands, TX 77380

    I agree with others that this place is great for gluten free. I love going here to be able to enjoy their delicious shoestring type French fries without worry of getting glutened.

  • User profile picture thumbnail
    5 ratingSeptember 19, 2015

    1699 N California Blvd, Walnut Creek, CA 94596

    We have eaten here a few times. Food is excellent. They have a separate fryer to cook the french fries. Gluten free buns and my daughter and husband who have Celiac are fine after eating here.

  • User profile picture thumbnail
    4 ratingSeptember 03, 2015

    41 W Hillsdale Blvd, San Mateo, CA 94403

    Great GF menu and service. Quality burgers and fries. Very good for kids as well.

  • User profile picture thumbnail
    5 ratingAugust 25, 2015

    1699 N California Blvd, Walnut Creek, CA 94596

    They have a great veggie club and I sub for the GF bun! It's amazing with the sweet potato fries. One of my favorite spots in Walnut Creek for some GF lunch

  • User profile picture thumbnail
    5 ratingAugust 24, 2015

    11922 Democracy Drive, Reston, VA 20190

    These burgers are FANCY! This isn't a greasy food joint. If you can imagine the burger, you can order it here. GF buns available or you can get a bowl. They also have vegan options including cheese! A full service bar made the drink with my burger even more enjoyable.

  • User profile picture thumbnail
    5 ratingAugust 21, 2015

    3225 North Harbor Drive, San Diego, CA 92101

    Extremely knowledgeable. All I said was I am allergic to gluten and dairy, and voila! The message was passed from cashier to food prep worker to change her gloves and written on my order ticket. They even have all the gf sauces labeled for you. I had to wait an extra minute, if that, for my 50/50 fries (sweet potato and regular). All of the workers acknowledged the allergy and took every precaution. Thank you to the people who reviewed this place before me.

  • User profile picture thumbnail
    4 ratingAugust 10, 2015

    Terminal 7, 1 World Way, Los Angeles, CA 90045

    amazingly understanding and accommodating. fryer is only for French Fry's. they have gf buns. they changed their gloves before preparing our burgers.

  • User profile picture thumbnail
    5 ratingAugust 07, 2015

    140 Shoppers Ln, Pasadena, CA 91106

    great staff very willing to check on ingredients if they are questionable. gluten free fryer is next to the regular fryer, if you are very sensitive don't eat fried stuff.

  • User profile picture thumbnail
    1 ratingAugust 02, 2015

    5779 Wilshire Boulevard, Los Angeles, CA 90036

    My wife, who is celiac, got sick at this location after eating a burger and fries. Don't know if it was the bun or the fries, but likely a cross-contamination issue.

  • User profile picture thumbnail
    3 ratingAugust 02, 2015

    201 Corte Madera Town Center, Corte Madera, CA 94925

    They have a separate GF menu, that says a lot. French fries and a burger, great combo. Burger in a bowl with GF turkey chili is great! You have to put up with a few rude waiters however.

  • User profile picture thumbnail
    4 ratingJuly 14, 2015

    9110 Strada Pl #6130, Naples, FL 34108

    I have been here a couple of times. The food is good and the GF buns very good. Service has been inconsistent.

  • User profile picture thumbnail
    5 ratingJuly 05, 2015

    3225 North Harbor Drive, San Diego, CA 92101

    Staff was entirely knowledgeable about allergies, and knew exactly the what and what not that I could have. The gluten free burgers come bun-less and with 3 toppings. It was honestly one of the best burgers I've had. Period. The fries were great as well. If you're stuck in the San Diego airport for whatever reason, I would highly recommend stopping by here.

  • User profile picture thumbnail
    5 ratingJuly 05, 2015

    3225 North Harbor Drive, San Diego, CA 92101

    What a surprise! GF in an airport! We had gf burgers and Turkey burgers that was delicious! Gluten free fryer. The guy at the counter knew why I was asking what else was fried in the fryer. Definite recommend.

  • User profile picture thumbnail
    5 ratingJuly 02, 2015

    Miami International Airport, Terminal D - North Terminal, Gate D33, 2100 NW 42nd Ave, Miami, FL 33126

    Burger was great! Bun was ok. Sweet potato fries with garlic aoili is the way to go

  • User profile picture thumbnail
    5 ratingJune 21, 2015

    3055 Olin Ave, San Jose, CA 95128

    Very celiac friendly! Server very helpful and friendly!! I wish it was closer to home. Scratch that... If it was close to home I'd be here every day!! Try the sauces for the burgers, very tasty aoli! Milkshakes were yummo!! No reaction, so I'm a happy customer.

  • User profile picture thumbnail
    3 ratingJune 20, 2015

    11922 Democracy Drive, Reston, VA 20190

    Good gluten free options-loved my burger-but when food was served to our table it was not made clear which was the gluten free meals. The server said that fries were gluten free but as a celiac I wasn't confident that they were careful enough about cross contamination to order them.

  • User profile picture thumbnail
    5 ratingJune 19, 2015

    140 Shoppers Ln, Pasadena, CA 91106

    Very nice staff and great gluten free buns!

  • User profile picture thumbnail
    5 ratingJune 07, 2015

    850 Mansell Rd, Roswell, GA 30076

    Love the choices. Great hamburgers and fries. Our favorite is the mini burgers. Organic and fresh!!

  • User profile picture thumbnail
    5 ratingJune 01, 2015

    369 S California Ave, Palo Alto, CA 94306

    Gluten free menu. My favorite burger place!

  • User profile picture thumbnail
    5 ratingMay 24, 2015

    341 George Street, New Brunswick, NJ 08901

    build your own burgers with many choices including gluten free options. they had a very good gotten free bun and even fries made in a dedicated frier for those of us sensitive types. we were pleasantly surprised.

  • User profile picture thumbnail
    1 ratingMay 14, 2015

    140 Shoppers Ln, Pasadena, CA 91106

    We visited this location several weeks ago and we made the mistake of assuming that we could safely eat there. Although we communicated about our need to eat GF due to Celiac, we didn't find out until it was too late that the fries we had already consumed were prepared in the same fryer as wheat containing items because the GF fryer was broken. The poor server rushed out to tell us as soon as she found out but my daughter was hysterical upon getting the news since she was worried about getting physically ill & we were 45 minutes from our hotel. The manager there was not even apologetic and said that they couldn't guarantee the food would be GF. She didn't charge us for the burgers that those with Celiac couldn't eat due to having to rush out of there but I was extremely disappointed in her response and would have expected that a restaurant that offers a gluten free menu would at least brief their staff before the dinner shift if there are changes that might affect their customers. I am so disappointed at how this wasn't communicated.

  • User profile picture thumbnail
    1 ratingMay 09, 2015

    1699 N California Blvd, Walnut Creek, CA 94596

    they rely on manufacture's statements and Fda guidelines rather that what is safe. after lots of discussion and written instructions, the wait staff talked the kitchen through my order - which arrived with grill marks anyway. DO NOT get seasoning on your fries!!!! the manager was apologetic, and I appreciated it. still, I wouldn't eat at this chain ever again unless they went 100% dedicated facility. I was trying to be nice to an accommodating friend who found the place, and my table mates were pretty uncomfortable. I doubt I'll be eating out with them ever again.

  • User profile picture thumbnail
    4 ratingApril 28, 2015

    374 Route 3 West, Clifton, NJ 07014

    Good burgers. Build your own burger option available with gluten free bun.

  • User profile picture thumbnail
    5 ratingApril 21, 2015

    725 W 7th St, Los Angeles, CA 90017

    My husband and I absolutely love this place. We have been in LA for about 10 days and have eaten here 3 times. They have delicious gluten free buns (that are clearly lactose free, as we are both very sensitive) and also offer Daiya "cheddar". Their burgers are so delicious that they mute the terrible fake cheese taste; it's actually worth adding to the burger. Try one with pineapple, jalapeño, bacon and bbq! Their regular fries are safe, but the sweet potato fries are where it's at! The only gf beer they had available is Omission (not safe for Celiacs); however, they offer raspberry and pear ciders that are delicious and not too sweet. All in all, dining here has repeatedly been a wonderful experience that left neither my husband or myself feeling ill after indulging in a meal we rarely are able to enjoy. Last but not least, the staff has been very friendly and accommodated. 5 starts for this place!

  • User profile picture thumbnail
    4 ratingApril 21, 2015

    11922 Democracy Drive, Reston, VA 20190

    A little overpriced, but I left full and happy and didn't have any problems later.

  • User profile picture thumbnail
    5 ratingApril 19, 2015

    374 Route 3 West, Clifton, NJ 07014

    Lots of interesting choices for burger toppings, and dairy free friendly. Ask for the allergen list. They say the fries are safe but I forget if they are a dedicated fryer. Our favorite of the many burger joints. A little pricey, but the add-ons aren't as expensive as most places, so you can get creative with lots of toppings.

  • User profile picture thumbnail
    5 ratingApril 18, 2015

    2901 Ocean Park Boulevard #102, Santa Monica, CA 90405

    Dedicated GF menu. Worked well for our son with celiac.

  • User profile picture thumbnail
    4 ratingApril 11, 2015

    4601 Washington Avenue, Houston, TX 77007

    They have a gluten free menu! We had the bison burgers on gluten free buns! The gf menu lets you know what's safe to eat. Such good food. It was pricey. So worth the money.

  • User profile picture thumbnail
    4 ratingApril 10, 2015

    Miami International Airport, Terminal D - North Terminal, Gate D33, 2100 NW 42nd Ave, Miami, FL 33126

    Gluten free bun option both for breakfast sandwich or burger - not listed on breakfast menu but I asked and it was fine. Good bacon and egg, average bun, amazing to get to eat a proper breakfast sandwich in the airport! Service on the slow side.

  • User profile picture thumbnail
    5 ratingApril 07, 2015

    850 Mansell Rd, Roswell, GA 30076

    LOVE. If you tell them you are celiac/gluten intolerant/gluten allergy, they *will* take care to make sure your food is prepared safely. And the food is delicious.

  • User profile picture thumbnail
    5 ratingApril 07, 2015

    140 Shoppers Ln, Pasadena, CA 91106

    I loved my build-your-own hamburger. It was amazing to eat a burger with a delicious bun. My waiter was so helpful, and I didn't get sick!

  • User profile picture thumbnail
    5 ratingApril 04, 2015

    369 S California Ave, Palo Alto, CA 94306

    My first time here, visiting from the Midwest and the food was great! The GF menu had a good selection to choose from. I had the build a burger and sweet potato fries! I will definitely go back. 😃

  • User profile picture thumbnail
    5 ratingMarch 10, 2015

    9110 Strada Pl #6130, Naples, FL 34108

    I really enjoyed this place. Sure, it's a bit expensive, but there are SO many options to choose from, even on the GF menu! They offer toppings well beyond your typical burger place and had a nice selection of wine. I think they had a GF beer as well, but I don't recall. I had a bison burger with several toppings, including sauces, and a gluten free bun (you can also get a lettuce bun or lettuce bed). The bun was good and didn't fall apart like some GF buns. I have celiac disease and I am very sensitive to cross-contamination and I felt great after eating here!

  • User profile picture thumbnail
    5 ratingFebruary 25, 2015

    5779 Wilshire Boulevard, Los Angeles, CA 90036

    Great gluten free bun and delicious burgers!

  • User profile picture thumbnail
    4 ratingFebruary 21, 2015

    6416 Irvine Boulevard, Irvine, CA 92620

    GF bun which is great. The burgers aren't always cooked properly but lots of interesting options.

Monday
11:00 am - 11:00 pm
Tuesday
11:00 am - 11:00 pm
Wednesday
11:00 am - 11:00 pm
Thursday
11:00 am - 12:00 am
Friday
11:00 am - 1:00 am
Saturday
11:00 am - 1:00 am
Sunday
11:00 am - 11:00 pm

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