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The Counter

25 recent ratings
$$ • Fast Food Restaurant
Reported to have a gluten-free menu
Reported GF menu options: Bread/Buns, Burgers, Fries
Safety Rating
22 ratings

As rated by the community

7 Times Sq
New York, NY 10036
Collections
In 26 Public Collections

Most Recent Reviews


Symptomatic Celiac

Overall Rating

Review


Stopped in while exploring the city since there was some good reviews, food was great! They had gf buns and a dedicated fryer for French fries:) I’m a plain Jane so I just get the burger patty & bun, but there was a long list of toppings/sauces to choose from! Staff seemed super knowledgeable about allergies, great place for a quick bite!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Dedicated gluten-free fryer
  • Staff is knowledgeable and can answer questions

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other


Other Characteristics
  • Good for dinner
  • Good for lunch
Updated 2 months ago read full review

Symptomatic Celiac

Overall Rating

Review


Absolutely amazing service with an easy to understand menu! Fries were delicious and portions very generous. 10/10, would love to eat here again!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 2 months ago read full review

Overall Rating

Review


Place was awesome. Manager and staff very knowledgeable about Celiacs. Separate menu. Dedicated fryer! Nice to visit a city and eat without getting sick..

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 3 months ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Reported to have a dedicated fryer
  • Bread/Buns
  • Burgers
  • Fries
  • Gluten-Free Menu

Categories

  • Breakfast
  • Brunch
  • Dairy-Free Friendly
  • Dinner
  • Fast Food
  • Healthy
  • Kid Friendly
  • Lunch
  • Online Ordering
  • Takeout
  • Vegan Friendly

Photos


BYO Burger (chicken breast on GF bun with lettuce blend, herbed goats cheese, habanero salsa, tomato, cucumber, carrot strings & roasted red peppers)
Gluten-Free at The Counter
Back of gluten free menu
Gluten free menu
Muy buena opción. Carta gluten free. Excepcional. Recomendable 100%
Turkey burger over organic greens w/basil pesto, cranberries, onions & carrots.
Gluten-Free at The Counter
Gluten-Free at The Counter
Add a photo View all photos

Tips


Celiac

They have a Gluten Free menu, however you have to ask for it!

4 years ago

More Reviews


Symptomatic Celiac

Overall Rating

Review


Very friendly staff. Lots of gf options

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 3 months ago read full review

Wheat Allergy

Overall Rating

Review


Great GF menu. Perfect burger!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 3 months ago read full review

Overall Rating

Review


Friendly service, great selection of GF options, so yummy! I’ll be thinking of that bison burger for a long time, haha!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 4 months ago read full review

Overall Rating

Review


Amazing food, fries were gluten free, gluten-free menu

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 6 months ago read full review

Asymptomatic Celiac

Overall Rating

Review


Really enjoyed our dinner here! Really knowledgeable team who were happy to help! The GF bun is so light and fluffy I literally had to ask the staff again if it was really gluten free and a normal one wasn’t given to me by accident! Really worth trying!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dinner
Updated 6 months ago read full review

Celiac

Overall Rating

Review


Food is really tasty! A dedicated GF fryer for fries we were told. Was pleasantly surprised! However, my celiac son was glutened. A lesson for our family to pay better attention. My son and I ordered GF buns and I explained his celiac disease to our server. Our food arrived and we were in a big hurry to eat and get to our Broadway show and we all dove in to eating. This is on us too for just diving in and not realizing my son didn’t have the same bun I did which was GF. The server came over and said his bun is not GF. She was so apologetic and I appreciated her catching it, after the fact. She offered to take it off the bill. It’s unfortunate this happened and I am so happy the server handled it so well. Just check your food when it arrives. I wouldn’t consider this celiac safe. There’s no guarantee to not have CC since the kitchen is handling buns that are GF with GF.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 9 months ago read full review

Overall Rating

Review


Great, they have GF menu!

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Updated 9 months ago read full review

Crohn's

Overall Rating

Review


Great place to eat if you are both gluten and dairy free!! They have a seperate GF menu which is great. Staff are very attentive to food requirements

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 9 months ago read full review

Celiac

Overall Rating

Review


Separate gluten free menu with a ton of options. The build your own burger on the gluten free menu is almost the same as the regular menu. They have delicious burgers and gluten free regular sweet potato fries. Excellent service. Plus they mark the gluten free food with allergy picks. Highly recommend.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Dedicated gluten-free fryer
  • Staff is knowledgeable and can answer questions
  • Food comes out flagged or marked gluten-free

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dinner
  • Good selection of healthy options
  • Good vegan options
  • Good vegetarian options
  • Offers online ordering
Updated 9 months ago read full review

Symptomatic Celiac

Overall Rating

Review


Cheeseburger and Shoe String Fries

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Updated 10 months ago read full review

Celiac

Overall Rating

Review


Separate gluten free menu, delicious burgers and sweet potato fries. Excellent service. Highly recommend.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 11 months ago read full review

Overall Rating

Review


Was so excited when the waiter brought over their very own GF menu - and it wasn't 2 sentences long! Lots of options and very aware of allergy issues.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 1 year ago read full review

Symptomatic Celiac

Overall Rating

Review


Amazing experience and great food!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 1 year ago read full review

Symptomatic Celiac

Overall Rating

Review


Really nice burger and chips. No Ill effects.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 1 year ago read full review

Celiac

Overall Rating

Review


Delicious Cobb salad. Knowledgeable staff.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 1 year ago read full review

Symptomatic Celiac

Overall Rating

Review


Excellent food and service Dedicated menu and frier

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 1 year ago read full review

Celiac

Overall Rating

Review


Great for burgers and burger bowls.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Updated 1 year ago read full review

Overall Rating

Review


Excellent!!!!!! My daughter said it was the best gluten free burger she’s ever had, she said it was soooo delicious. Gluten Free menu, very simple and easy. Staff were amazing, so friendly……it was such a great atmosphere. Would definitely recommend 👍🏻😊

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 1 year ago read full review

Gluten Sensitive

Overall Rating

Review


Ordered to take out. As soon as i refered celiac the girl gave me a specific menu to choose from. The order is then cleared marked so the kitchen knows the extra safety steps to be taken. The food was tasty. No reactions.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Updated 1 year ago read full review

Overall Rating

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

Updated 1 year ago read full review

Symptomatic Celiac

Overall Rating

Review


Been here a couple of times in recent years. Good food and gf menu. Never had a problem.

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other


Other Characteristics
  • Good for breakfast/brunch
  • Good for dinner
  • Good for kids
  • Good for lunch
Updated 2 years ago read full review

Overall Rating

Review


Great place! Felt very confident and safe. Waitstaff was super friendly and knowledgeable. Kids had burgers and fries. All very tasty.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 2 years ago read full review

Celiac

Overall Rating

Review


Love this place. Staff is on top of things. Lots of gf options and designated fryer. Only down side is that it is super noisy.

Celiac friendly?

Yes

Updated 3 years ago read full review

Celiac

Overall Rating

Review


The regular menu says at the bottom “Ask about our Gluten Free Menu!”. Which for me is a life savor. Would definitely recommend- so many delicious gf options with no sickness afterwards! We got there at about 6:30 and had a show to get to by 8- got there with plenty of time. If you need a gf option in times square go here!

Celiac friendly?

Yes

Updated 4 years ago read full review

Overall Rating

Review


We went here because it was deemed to be “celiac safe.” My sister and I, who both have celiacs, got sick after eating off of their gluten free menu. We made sure to clearly identify that we had celiacs. I would not recommend it.

Celiac friendly?

No

Updated 4 years ago read full review

Celiac

Overall Rating

Review


Was made aware what was and wasn’t gluten free. Got the burger on field greens, and it was delicious.

Celiac friendly?

Yes

Updated 4 years ago read full review

Celiac

Overall Rating

Review


Excellent menu. Lots of options!!!!!!!!!

Celiac friendly?

Yes

Updated 4 years ago read full review

Overall Rating

Review


Ordered from Gluten Free menu. I “tested” the sweet potato fries with my Nima Sensor that were advertised “dedicated fryer” and they came up as not Gluten free. So beware if you are Celiac and sensitive. On the bright side, the bare burger on a bed of Kale tested GF.

Celiac friendly?

No

Updated 4 years ago read full review

Celiac

Overall Rating

Review


Not Celiac safe. They have a separate menu and the staff seemed knowledgeable about gluten allergies and Celiac's, but my partner and I both got sick from cross contamination.

Celiac friendly?

No

Updated 4 years ago read full review

Overall Rating

Review


Ens van agradar molt les hamburgueses. Les patates també. El local divertit i el noi que ens va servir molt amable.

Celiac friendly?

Yes

Updated 4 years ago read full review

Celiac

Overall Rating

Review


Really nice food and good gf options. Only problem is the drinks. They don't have any drinks in bottles only through the dispenser which can be contaminated so had to have no drink with meal

Updated 4 years ago read full review

Celiac

Overall Rating

Review


Very Nice! Nice service and very Good food. Ate there twice, both times very Good. I get sick of one crumble, and i haven’t gotten ill

Celiac friendly?

Yes

Updated 4 years ago read full review

Overall Rating

Review


Great spot for fresh, premium burgers and fries! They have a separate gluten-free menu and GF bun, but the kids menu is not gluten-free. But my kid devoured his 1/3 lb burger, so I guess he didn't need the kids menu to begin with. Fantastic servers, too!

Updated 4 years ago read full review

Celiac

Overall Rating

Review


I have to take two stars off my review. Each time I eat here I am careful to ask about everything (or so I thought). I didn’t feel great a couple times but couldn’t imagine why because they seemed very careful so I chalked it up to coincidence. Then tonight when I realized the onion strings my husband ordered weren’t on my menu I asked about the fryer. My sweet potato fries are cooked IN THE SAME FRYER! He said they change the oil so it’s fine. What?! Burgers are good but do not eat the fries if you are celiac.

Celiac friendly?

No

Updated 4 years ago read full review

Overall Rating

Review


Tested my burger with Nima and gluten found.

Celiac friendly?

No

Updated 4 years ago read full review

Celiac

Overall Rating

Review


Staff was very nice and friendly. Accommodated the gluten allergy very well and the fries were gluten free as well!

Celiac friendly?

Yes

Updated 4 years ago read full review

Overall Rating

Celiac friendly?

Yes

Updated 4 years ago read full review

Celiac

Overall Rating

Review


Great, knowledgeable staff! I had a create your own burger with a GF bun and fries and it was excellent. Highly recommend.

Celiac friendly?

Yes

Updated 4 years ago read full review

Celiac

Overall Rating

Review


Understood my allergy and cooked everything well so I did not get sick. But the bun fell apart so quickly I couldn’t eat it at all. I know this is typical of GF buns, but this was probably the worst one I’ve had. But the burger itself was delicious at least.

Updated 4 years ago read full review

Overall Rating

Review


Great place. Staff was knowledgeable and helpful. Ordered A burger with GF bun - amazing. Close to the action in Times Square too! Will definitely come back next time in NYC!

Updated 4 years ago read full review

Gluten Intolerant

Overall Rating

Celiac friendly?

Yes

Updated 5 years ago read full review

Celiac

Overall Rating

Review


The food was amazing! One of the best burgers ever. Pricey. But good. And so many gf options. Separate menu and well trained staff.

Celiac friendly?

Yes

Updated 5 years ago read full review

Overall Rating

Review


We went right before a show and spoke with knowledgeable staff — I selected the make your own burger with their guidance and had fries from a dedicated fryer. It was all excellent!

Celiac friendly?

Yes

Updated 5 years ago read full review

Overall Rating

Review


FANTASTIC!! The burger on a bed of lettuce makes two meals in one!! Was like a burger with a side salad. Best burger ever. Amazing service!!! Wonderful!!!

Updated 5 years ago read full review

Overall Rating

Review


Dedicated fryer, many gluten free options, but you have to babysit your order and watch everything, and double check everything. If you send something back, you have to be very clear that they can't just slap the same patty on a gluten free bun.

Celiac friendly?

Yes

Updated 5 years ago read full review

Symptomatic Celiac

Overall Rating

Celiac friendly?

Yes

Updated 5 years ago read full review

Celiac

Overall Rating

Review


We were in a hurry to catch a show and they were so great! They brought out the food and check and made sure everything was going smooth. The food was also top notch! SO yummy and I’m not much of a burger person

Celiac friendly?

Yes

Updated 5 years ago read full review

Reviews of this Chain

Celiac

Overall Rating

Review


They are so safe with gluten-free orders. They make sure you are heard and the customer service is great. They double checked the kitchen to make sure the fries were celiac friendly and they were not. I think one of the fryers was broken, they usually have a seperate fryer

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Celiac

Overall Rating

Review


Great selection. Super tasty. Food clearly marked.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


They had a separate GF menu and took great care with my order.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Symptomatic Celiac

Overall Rating

Review


Ate the custom burger on lettuce. I chose alfalfa sprouts, cucumbers, tomatoes, hard boiled egg, avocado, bacon, and caesar dressing. Everything was delicious! Bacon was crispy. Caesar dressing came on the side. I mixed it all up like a salad. Yum! The burger was perfect. Sweet potato fries were crunchy on the outside and soft inside with the perfect amount of salt.

Seemed aware of gluten issues. Gave me a gf menu when I walked in. I’m very sensitive celiac and didn’t get sick.

Atmosphere was laid back on a late Saturday afternoon.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Gluten Sensitive

Overall Rating

Review


Awesome service, gluten free menu, peaceful and nice place, with outdoor seating as well. Gluten free buns and salad bowls. It is great! They understood our allergy restriction and have a great attitude about it 👍🏻

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

More Info