I want to be clear that the fryer here is NOT safe. It is a shared fryer. This was confirmed by at least three employees (one of which was a manager). Please be safe! The staff gave conflicting answers and made be very uncomfortable. I am also a former health inspector and found the place to be quite filthy. This didn't leave me feeling very safe at all! There were crumbs in my water from either poor dishwashing practices or other contamination. I actually chose to forego eating there while the rest of my non-celiac party ate.
I absolutely love this restaurant! The burgers are fantastic and the buns taste like real buns and not like the typical GF bun. Loved the sweet potato fries too! Our waitress was great and knowledgeable about GF. Now if only they would open one in OC!
My husband and I absolutely love this place. We have been in LA for about 10 days and have eaten here 3 times. They have delicious gluten free buns (that are clearly lactose free, as we are both very sensitive) and also offer Daiya "cheddar". Their burgers are so delicious that they mute the terrible fake cheese taste; it's actually worth adding to the burger. Try one with pineapple, jalapeño, bacon and bbq! Their regular fries are safe, but the sweet potato fries are where it's at! The only gf beer they had available is Omission (not safe for Celiacs); however, they offer raspberry and pear ciders that are delicious and not too sweet. All in all, dining here has repeatedly been a wonderful experience that left neither my husband or myself feeling ill after indulging in a meal we rarely are able to enjoy. Last but not least, the staff has been very friendly and accommodated. 5 starts for this place!
Dedicated gluten free menu and knowledgeable staff. Bacon cheese burger, fries, and drink for $15. Great taste and got right in for lunch on Saturday at 1 pm.
Incredible place and a great find in downtown LA. They have a complete, dedicated GF menu. Will be back next time we are in LA. Note: full non-GF menu too.
Ate lunch here. Separate GF menu but a lot of options on regular menu as well. I got a bison burger with sweet potatoes fries and they have GF beer but only on brand. The food was great, but I would not consider this a one $ waiting but more like a $$.
Safe fries!!! Dedicated frier for regular & sweet potato fries. Ask for a GF menu. I think the bun is just an Udi's bun. I much prefer to get the burger bowl with a big pile of lovely greens. The fries are really good, both kinds. No one got sick. Organic bison as a burger option. Kind of pricey for a burger joint but good quality and safe so worth it overall.
gluten free beer available. gf hamburger buns are amazing! staff is friendly and knowledgeable. ask for gf menu at front.
GF bun was pretty good. They have a dedicated drier for their regular and sweet potato fries.
Fun atmosphere! Great food!
Ate here two days in a row bc my teen loved it and service was so great. For GF use the build your own. It's pricey but not bad for NYC- and the burgers and gf fries (dedicated fryer for shoestring and sweet potato-yummy!) are great! Fast service, clean restrooms, convenient- please open one in Rhode Island! I loved the hippy salad- very filling even without chicken added. Thank you!!
Every time I come to NYC I stop at The Counter for a burger. They understand Celiac and cross contamination, and the food is amazing. Love the bison burger! And a dedicated fryer makes the fries safe for consumption. Can't say enough good things about The Counter!
Terrible! I have eaten at several other Counter locations with no problems, this one made me sick, obvious cross contamination issues at this location.
While you never know for sure what may have glutened you, I did not feel good the morning after eating food from here, and didnt eat anything else out of the ordinary. I have celiac, may be OK for gluten intolerance. It was a very delicious burger though.
One of the best gluten-free burgers we have run across. My wife has gluten tolerance issues among others and has been missing a good burger, with bun, and fries. We have been getting by with her getting a bunless burger from In-N-Out. The lettuce wrap drips grease and just does not give the same experience as having buns. Most places have bland or just bad gluten-free buns. This place delivered a great meal, burger and fries that taste like a good normal meal. This is a rare find and one my wife value greatly.
Very good! Also, I did not get sick there from cross contamination.
I absolutely LOVE this place! The food is amazing and they prepare GF menu items on separate surfaces. I've never had a reaction from eating there. It is a bit pricey there, but the quality of food and peace of mind that I won't have a gluten reaction is well worth the cost!
I've eaten here a few times with no problem at all. The burgers are very good (turkey or regular) and the fries are safe, too. Unfortunately, their tater tots aren't for some reason...the wait staff wasn't too clear on why...hopefully they'll add more options to their gluten-free menu at some point!
Fun place! Great energy and great food.
Yes their GF burger buns are quite delicious, and their shoestring fries are fresh and GF safe as well. Ask for their GF custom order sheet because many of the sauces on the Regular order sheet are not GF. The staff is knowledgeable and careful if notified that a client has a medical GF issue.
It was crowded which seemed like bad news but they seated us right away. The tables are small and it's very noisy. The waitresses are nice and the food isn't bad. The only problem was my burger was not medium which I stressed and they forgot my lettuce. The menu choices are great, my husband has a gluten sensitivity and he thought his food was great although a GF bun is an extra $2. Their fries are okay but you should go for the make your own burger.
The food and service at The Counter were excellent. The first time I (a celiac) ate here, the manager came out to discuss gluten-free options with me and to show me the ingredients on some of the products used in preparing my meal, to ensure that everything was gluten-free. I wish more places did this. I was also assured that my food was prepared separately, and the wait staff asked if I suffered from a gluten allergy. I loved the fact that I was able to create my own burger/sandwich (I choose to be a vegetarian, so I couldn't have a patty), fries, AND a delicious milkshake for dessert. I definitely recommend this place!
One of my favorite places to eat on island and have never had a problem here with getting gluten free. I love their sweet potato fries and burger on a salad (no bun; though they do offer GF buns, I prefer without). I love their pesto on the burger too! Staff is friendly, helpful, and accommodating. Lots to eat and it's all been delicious.
The service was slow but the food made up for it i ordered the sweet potato fries and a grilled chicken breast it was the best meal i have eaten at naples it cost around $7 i am gluten free egg free sugar free dairy free and on the paleo diet because of heath reasons but they really helped and were flexible with the menu
I am a regular here and I really love the food but for a burger no bun and Chz fries is $27 and the last time I went they wouldn't give me an extra sauce on side for fries without charging me extra pretty ridiculous. Strange because when I ask for extra in the past never a mention of extra
They are very knowledgeable and they have a gluten free bun. Their staff is very flexible and they have a great gluten free menu. They have a separate fryer, so you can have very yummy fries. The hamburgers also have a great taste! This is a very good resturant and we would give it 6 stars if we could!